When we went in to look at options Sam was really helpful. Along the way to booking many changes and requests of options and pricing were taken on board. Things I didn't understand are that flights... See more
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Stacey was very knowledgeable about our travel questions. Professional yet friendly. Was able to navigate any queries we had swiftly if she needed to clarify. Her colleague Sam also assisted if she... See more
Company replied
The staff at Hays are always friendly, knowledgeable and nothing too much trouble, special mention for Stacey who goes the extra mile to sort out our holiday arrangements.
Company replied
We didn't consider another travel agent after Hays organised our first ever cruise. Samantha talked us through the options for our second cruise and we ended up booking a second cruise on a different... See more
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Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
104 High Street, NE3 1HB, Gosforth, United Kingdom
- 0191 6540070
4.9
Excellent
472 reviews
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Great experience
It is a long time since we’ve used a travel agent, having booked things ourselves directly, but Zoe made the experience much easier - thank you, Zoe!
March 15, 2025
Reply from Hays Travel - Gosforth
Thank you so much for your lovely feedback. I'm sure you will all have a fab time in Majorca with the children.
Zoe, Travel Consultant :)
Expertise and patience.
Stacey was knowledgeable, patient, friendly and competent.
We visited with only a vague idea of what we wanted and left having booked a holiday which clarified our ideas and matched them perfectly. We were hugely impressed.
March 12, 2025
Reply from Hays Travel - Gosforth
Thank you for your kind words. Glad we could get everything you wanted and hope you both have a great time in Milan when it comes round.
Stacey, Assistant Manager
Zoe was extremely professional
Zoe was extremely professional, knowledgeable and helpful. Booking holiday was straightforward.
March 11, 2025
Reply from Hays Travel - Gosforth
Thank you for the lovely feedback. It was a pleasure helping you get booked to Tenerife, I know you will love the hotel!
Zoe, Travel Consultant :)
Reply from Hays Travel - Gosforth
Thank you for your feedback. Hope you have an amazing time in L.A & cruising Mexico
Stacey, Assistant Manager
We found your staff very professional…
We found your staff very professional and knowledgeable, helpful but not pushy. Our contact Stacey was very helpful from first walking in to completing our holiday.
February 26, 2025
Reply from Hays Travel - Gosforth
Thank you for your feedback. Was lovely chatting with you and glad we could find everything you were wanting. Hope you both have an amazing time in Lake Garda
Stacey, Assistant Manager
Such a welcome bunch at the gosforth…
Such a welcome bunch at the gosforth branch especially Zoe who helped us with our holiday she was patient and took her time making sure it was the right holiday for us I wouldn’t go any where else but Hays
March 1, 2025
Reply from Hays Travel - Gosforth
Thank you for the lovely feedback. It was lovely to see you both again and help you get booked to Greece.
Zoe, Travel Consultant :)
Very helpful and knowledgeable staff…
Very helpful and knowledgeable staff enabled us to find our holiday
January 30, 2025
Reply from Hays Travel - Gosforth
Thank you for your kind feedback, it was my pleasure in booking you and your friends again 😊
Hope you have an amazing time.
Thanks Bella 😊
Sam at the gosforth branch is always…
Sam at the gosforth branch is always friendly and helpful
February 9, 2025
Reply from Hays Travel - Gosforth
Thanks for taking the time to leave this kind message, I hope you both have a wonderful time in Tenerife, the hotel looks lovely and not long to wait as well. Sam Branch Manager
Reply from Hays Travel - Gosforth
Thank you for your feedback. Hope you all have an amazing time seeing the Norwegian Fjords
Stacey, Assistant Manager
Staff were very helpful and efficient
Staff were very helpful and efficient
And knowledgeable.
February 6, 2025
Reply from Hays Travel - Gosforth
Thanks so much for the feedback. I'm glad we managed to find you something for Menorca and I'm sure you will have a fab time!
Zoe, Travel Consultant :)
I went to hays travel to book my…
I went to hays travel to book my holiday and was very happy with package holiday I got staff were lovely the lady that served me was called Stacey very helpful
January 30, 2025
Reply from Hays Travel - Gosforth
Thank you for your kind comments. Glad we could help you with another lovely holiday. Hope you both have a great time in Lanzarote
Stacey, Assistant Manager
Stacy was really friendly and helpful…
Stacy was really friendly and helpful and put us at ease with our booking.
Nice atmosphere in office.
January 17, 2025
Reply from Hays Travel - Gosforth
Thank you for your kind words. It was lovely meeting you both and hope you have a great time in Malta
Stacey, Assistant Manager
Trip to Amsterdam
The person who dealt with my booking was friendly and efficient. My friend needed special facilities and accommodation was found that will be suitable for her.
January 30, 2025
Reply from Hays Travel - Gosforth
Thank you for your feedback. Glad we could get everything you were needing. Hope you have a great time visiting all the museums
Stacey, Assistant Manager
The lady I spoke to Stacey was helpful…
The lady I spoke to Stacey was helpful and knowledgeable
January 30, 2025
Reply from Hays Travel - Gosforth
Thank you for your feedback. Hope you both have a lovely time in Santorini and look forward to helping you with any future holidays
Stacey, Assistant Manager
It was quite painless quick break.
It was quite painless. The staff were very friendly, and as I.ideal have just moved to the area
January 12, 2025
Reply from Hays Travel - Gosforth
We hope you have a fantastic time in Benidorm and we will be happy to help with any future holidays, thanks for the kind words. Sam Branch Manager.
I saw Bella again and she found the…
I saw Bella again and she found the holiday I wanted at a cheaper price than online. She made the whole process so easy and she will sort out all the paperwork. Brilliant service. Thank you x
January 8, 2025
Reply from Hays Travel - Gosforth
Thank you so much for booking through us again and i hope you and your boys have an amazing time away.
Pop back in to store and let us know how your holiday went 😊
Thanks Bella 😊
Listened to our requirements & made…
Listened to our requirements & made every effort to find suitable hotel.Very helpful staff all round.thankyou
January 14, 2025
Reply from Hays Travel - Gosforth
Thank you for your kind feedback, Your Gran Canaria holiday looks lovely and I'm sure you will enjoy yourselves.
Thanks Bella. Retail Apprentice 😊
Very helpful
Very helpful, nothing was too much trouble. Isabella provided a high level of customer service. Samantha was also very helpful.
January 10, 2025
Reply from Hays Travel - Gosforth
Thank you for your kind feedback, It was lovely meeting you and glad we managed to find you the perfect holiday.
I'm sure you will have a lovely time away, it looks to be a lovely hotel, Hope you enjoy yourselves 😊
Thanks Bella 😊
Always use Hays
I’ve used Hays for years to book all my holidays. The staff are always great. I wouldn’t consider anywhere else for holiday bookings. My daughter has hidden disabilities and they go above and beyond to make sure we have a great journey
January 5, 2025
Reply from Hays Travel - Gosforth
Thank you for your kind words. Glad we could help you with another lovely holiday. Hope you both have a great time in Kos
Stacey, Assistant Manager
A wonderful booking agent
A wonderful booking agent, really pleasant and helpful at the high street branch at gosforth.
December 5, 2024
Reply from Hays Travel - Gosforth
Thank you so much for your kind feedback, I hope you both had a lovely time away and enjoyed Gran Canaria :)
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