When we went in to look at options Sam was really helpful. Along the way to booking many changes and requests of options and pricing were taken on board. Things I didn't understand are that flights... See more
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Stacey was very knowledgeable about our travel questions. Professional yet friendly. Was able to navigate any queries we had swiftly if she needed to clarify. Her colleague Sam also assisted if she... See more
Company replied
The staff at Hays are always friendly, knowledgeable and nothing too much trouble, special mention for Stacey who goes the extra mile to sort out our holiday arrangements.
Company replied
We didn't consider another travel agent after Hays organised our first ever cruise. Samantha talked us through the options for our second cruise and we ended up booking a second cruise on a different... See more
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Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
104 High Street, NE3 1HB, Gosforth, United Kingdom
- 0191 6540070
4.9
Excellent
472 reviews
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Always so helpful x
May 11, 2025
Reply from Hays Travel - Gosforth
Thank you so much for the kind words, Altea looks beautiful, I hope you both have a lovely time. Sam Branch Manager
Zoe was so very helpful and polite and…
Zoe was so very helpful and polite and went the extra mile.
May 10, 2025
Reply from Hays Travel - Gosforth
Thank you for the lovely feedback. It was a pleasure helping you get booked to Greece, I know you will both have a great time.
Zoe, Travel Consultant :)
Perfect Service
Knowledgeable and very patient staff. Stacey is excellent and had now booked multiple holidays for me. Never loose high street branches as it helped me to chat about what I wanted.
May 4, 2025
Reply from Hays Travel - Gosforth
Thank you for your kind feedback. Was lovely chatting with you and glad we could find you another lovely holiday. Hope you both have a great time in Goa!
Stacey, Assistant Manager
A really great experience from the…
A really great experience from the Gosforth shop. All the staff were helpful knowledgeable and friendly. Zoe found us several great options and really listened to what our needs were and she worked hard to find things that worked. We were then also able to sort out everything that we need for our family holiday e.g insurance hire car. Thank you so much - I won’t be going anywhere else to book my holidays from now on.
May 4, 2025
Reply from Hays Travel - Gosforth
Thank you for the lovely feedback. I am pleased we got you a holiday sorted for the summer holidays, I know you will all have a fab time in Portugal. See you soon :)
Zoe, Travel Consultant
Amazing service by Sam
Sam dealt with everything I requested for finding our perfect holiday. So friendly, down to earth and professional at her job. Many thanks Sam you went above and beyond. 5 stars from me ⭐️ ⭐️⭐️⭐️⭐️
April 30, 2025
Reply from Hays Travel - Gosforth
I'm sure you and your family will have a lovely time in Turkey the hotel looks amazing! Thanks for booking with us once again it was lovely talking to you and I appreciate your kind words. Sam Branch Manager
I found the staff really friendly and…
I found the staff really friendly and very professional they whole experience was excellent.
April 30, 2025
Reply from Hays Travel - Gosforth
I hope you have a lovely time in Zante and the weather is good, Thanks for booking with us once again. Sam Branch Manager
always get a pleasant reception when…
always get a pleasant reception when arriving at the shop.
April 23, 2025
Reply from Hays Travel - Gosforth
Thank you for your feedback. Glad we could help you with another holiday. Hope you both have a lovely time in Benidorm
Stacey, Assistant Manager
Samantha is friendly and enthusiastic
Samantha is always enthusiastic with a friendly approach and gives good advice to help me make the best decision on where to stay.
April 18, 2025
Reply from Hays Travel - Gosforth
Thanks so much for the lovely feedback. Sam is off for a couple of days now so I will pass your kinds words on upon her return.
Zoe, Travel Consultant :)
Great help and patents from Stacey…
Great help and patents from Stacey .over the two days, it took me to decide on which holiday . The staff were very friendly , we had a good chat and laugh . I will always use Hats Travel.
April 17, 2025
Reply from Hays Travel - Gosforth
Thank you for your kind words. Was lovely chatting with you and glad we could find everything you were wanting.
Hope you both have a great holiday in Crete
Stacey, Assistant Manager
Reply from Hays Travel - Gosforth
Thank you for your feedback. Hope you both have a lovely time seeing all the sights of Porto
Sam, Branch Manager
Reply from Hays Travel - Gosforth
Thank you for your feedback. Hope you have a great time visiting all the different countries
Stacey, Assistant Manager
Joe booked my holiday for me
Joe booked my holiday for me. No problems at all. Very friendly, helpful and efficient. Excellent member of your team.
April 10, 2025
Reply from Hays Travel - Gosforth
I hope you have a fantastic holiday at this beautiful Iberostar hotel, my colleague Zoe stayed here last summer, if you have any questions please do not hesitate to contact us and she will be happy to tell you all about it. Sam Branch Manager
Reply from Hays Travel - Gosforth
Thank you for your kind review. It was lovely to see you again and I know you will have an amazing time at the Abba Voyage!
Zoe, Travel Consultant :)
We have just booked another holiday…
We have just booked another holiday through Hays in Gosforth. Samantha is so helpful and did everything she could to tailor our holiday to exactly what we wanted. She kept us updated and informed about the choices we had and we think she did everything she could to secure us the holiday that we wanted. Thank you Samantha 😊
April 3, 2025
Reply from Hays Travel - Gosforth
Thanks so much for your lovely feedback. I will pass your kind words onto Sam when she is back at work. I know you will both have a fab time on your cruise!
Zoe, Travel Consultant :)
Friendly and helpful
Friendly, welcoming and professional service. Everything was taken care of, all questions answered promptly and efficiently.
March 20, 2025
Reply from Hays Travel - Gosforth
Thank you for your feedback. Was lovely meeting you. Hope you have a great time away and catching up with your friends
Stacey, Assistant Manager
The staff were extremely helpful they …
The staff were extremely helpful they did their best to get us agood deal nothing was any trouble will definitely book with Hays again took alot of stress away
April 1, 2025
Reply from Hays Travel - Gosforth
Thank you for the kind words, we are happy that we were able to get you both the hotel and flights for you, I am sure you will enjoy this beautiful hotel. Samantha Branch Manager
Reply from Hays Travel - Gosforth
Thanks Once again Sam Branch Manager
Friendly, Patient and Knowledgeable
As always the Hays Travel Staff were friendly, patient and knowledgeable, we wouldn’t use any other travel company.
March 24, 2025
Reply from Hays Travel - Gosforth
It was lovely meeting you both yesterday, thanks again for your patience whilst booking your cruise, I am sure you will have a wonderful time away. Sam Branch Manager Gosforth
Reply from Hays Travel - Gosforth
Thank you for your kind feedback, I hope you have an amazing time in Rome.
It looks amazing, It was a pleasure booking you again.
Thanks Bella :)
The girl was very professional and went…
The girl was very professional and went through our options clearly . We always book through hays travel as they are the best in the business. Thank you.
March 18, 2025
Reply from Hays Travel - Gosforth
Thanks so much for the kind feedback. I know you will both have a lovely time in Benidorm!
Zoe, Travel Consultant :)
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