When we went in to look at options Sam was really helpful. Along the way to booking many changes and requests of options and pricing were taken on board. Things I didn't understand are that flights... See more
Company replied
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Stacey was very knowledgeable about our travel questions. Professional yet friendly. Was able to navigate any queries we had swiftly if she needed to clarify. Her colleague Sam also assisted if she... See more
Company replied
The staff at Hays are always friendly, knowledgeable and nothing too much trouble, special mention for Stacey who goes the extra mile to sort out our holiday arrangements.
Company replied
We didn't consider another travel agent after Hays organised our first ever cruise. Samantha talked us through the options for our second cruise and we ended up booking a second cruise on a different... See more
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Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
104 High Street, NE3 1HB, Gosforth, United Kingdom
- 0191 6540070
4.9
Excellent
472 reviews
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Went in to view holidays,very welcoming…
Went in to view holidays,very welcoming staff.We met Samantha,asked us a few questions of what we wanted from our holiday & budget. Nearly 1 hour later,our perfect 2 weeks hoilday was complete..Also informed us about the holiday money shop,very competitive rates & a travel card..Like most business these days,everything seems to have a mobile app, Samantha guided us through installing the app & that was that.
June 17, 2025
Reply from Hays Travel - Gosforth
Thanks for taking your time to leave these kind words, I was happy to be able to find you somewhere you had not been to before and its great to have something to look forward to. I hope you are enjoying this lovely sunshine today. Samantha Branch Manager
Excellent Service
Nice member of staff. We’ve always used Hays Travel and always had excellent help and service.
June 16, 2025
Reply from Hays Travel - Gosforth
Thank you for the kind feedback. I am glad we managed to get your coach trip booked, I am sure you will both have a fab time
Zoe, Travel Consultant :)
Reply from Hays Travel - Gosforth
Thank you for your feedback. Was lovely chatting with you and hope you have a great time in Turkey
Stacey, Assistant Manager
We got just what we wanted and the…
We got just what we wanted and the person who helped us was very pleasant and thorough
June 7, 2025
Reply from Hays Travel - Gosforth
Thank you for the kind words, I appreciate you taking the time to leave the review, It is something for you's to look forward to for next year and those views from the hotel look amazing especially from that impressive pool. Sam Branch Manager
The experience
The experience, patience and good humour of Samantha was top notch. She listened to what we were looking for and found us a fantastic deal.
June 12, 2025
Reply from Hays Travel - Gosforth
I hope you have an amazing time in Olu Deniz and enjoy the area as much as I do. Thank you for the kind words let me know how it went on your return. Sam Branch Manager
Consistently efficient ,helpful and…
Consistently efficient ,helpful and friendly as always.
June 11, 2025
Reply from Hays Travel - Gosforth
Thank you for booking with us again, Always lovely to see you and help with another lovely holiday. Hope you all have a great time in Lanzarote
Stacey, Assistant Manager
Highly recommend
Sam was great - very helpful, friendly and responsive.
I would highly recommend!
June 10, 2025
Reply from Hays Travel - Gosforth
Thank Barney, I was happy to help plan this amazing holiday for you, I am sure you will have a fantastic time in such an Amazing and Interesting country . Sam Branch Manager .
Girls were really helpful
We went into hays travel on gosforth hi street yesterday and booked holiday to Vegas for 4 adults.
The 2 travel agents were amazing and so helpful and found us holiday so reasonable
Emily was one of the travel agents
June 7, 2025
Reply from Hays Travel - Gosforth
Thank you for your feedback. Glad we could find everything you were wanting. Hope you have a great time in Vegas and enjoy the wedding
Stacey, Assistant Manager
Excellent travel agency
As always excellent and friendly service. All the staff are very knowledgeable and very helpful.
May 31, 2025
Reply from Hays Travel - Gosforth
Thank you for booking with us once again Sylvia, The Hotel looks lovely, something to look forward to for the winter. Sam Branch Manager
Great Service
The team were very professional and patient as I changed my requirements a zillion times , never seemed frustrated , always helpful making suggestions but not pushy , I'm so pleased I used Hays for my trip to California as they've been great - Sam & Stacey - thank-you
June 4, 2025
Reply from Hays Travel - Gosforth
It was a pleasure helping plan this wonderful holiday to help celebrate your silver wedding anniversary, Have an amazing time and if you would like so more help planning your trips please do not hesitate to ask. Sam Branch Manager
Staff were helpful and knowledgeable
Staff were helpful and knowledgeable. It is definitely better going into a travel agent than doing it all online. Gives you more confidence in your booking.
May 25, 2025
Reply from Hays Travel - Gosforth
I hope you and your family have a wonderful time in Sorrento, the hotel looks beautiful Thank for coming back to us and leaving these kind words. Sam Branch Manager
Reply from Hays Travel - Gosforth
Thank you for booking with us again. Hope you have a great time in Benidorm
Stacey, Assistant Manager
Reply from Hays Travel - Gosforth
Thank you for booking with us again. Hope you have a great time visiting the Christmas Markets.
Stacey, Assistant Manager
Friendly staff answered phone quickly…
Friendly staff answered phone quickly and was helpful and took the booking with no problems and quickly
May 20, 2025
Reply from Hays Travel - Gosforth
Thanks for your feedback. It was pleasure helping get your coach trip booked.
Zoe, Travel Consultant :)
Ive already done this
May 9, 2025
Reply from Hays Travel - Gosforth
Thank you for your 5* rating
Stacey, Assistant Manager
Went to Hays travel Gosforth
Went to Hays travel Gosforth, Stacey was amazing, there are several of us going to Thailand, Stacey found us the perfect hotel, near the beach, she also found us a better deal and we fly from Newcastle. Hays Gosforth is amazing have been on 2 other trips with Hays, the staff are very friendly, amazing at finding the perfect holiday, would highly recommend xx
May 14, 2025
Unprompted review
Reply from Hays Travel - Gosforth
Thank you for your lovely feedback. Glad we could find everything you were wanting. Hope you all have an amazing time in Thailand!
Stacey, Assistant Manager
Reply from Hays Travel - Gosforth
Thanks for the kind feedback. It was lovely to see you again and I am glad we managed to get it all booked for you. I know you will both have a fab time in Skiathos
Zoe, Travel Consultant :)
Samantha went above and beyond she was…
Samantha went above and beyond she was very informative nothing was a bother also very easy to talk too and explained everything through the booking procedure great customer service
May 13, 2025
Reply from Hays Travel - Gosforth
Thank you so much for the kind words. I hope you both have a lovely time in Jersey.
Sam, Branch Manager
Hays makes my day…
Always a pleasure to book through Hays as we always end up with what we wanted
May 13, 2025
Reply from Hays Travel - Gosforth
Thank you for taking the time to leave these kind words, I am sure you will have a lovely time at Wild Rose. Sam Branch Manager
Reply from Hays Travel - Gosforth
I was glad to be able to get you booked to be able to go and see your friends, Enjoy your Anniversary also and I hope to help you book any future plans. Sam Branch Manager
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