When we went in to look at options Sam was really helpful. Along the way to booking many changes and requests of options and pricing were taken on board. Things I didn't understand are that flights... See more
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Stacey was very knowledgeable about our travel questions. Professional yet friendly. Was able to navigate any queries we had swiftly if she needed to clarify. Her colleague Sam also assisted if she... See more
Company replied
The staff at Hays are always friendly, knowledgeable and nothing too much trouble, special mention for Stacey who goes the extra mile to sort out our holiday arrangements.
Company replied
We didn't consider another travel agent after Hays organised our first ever cruise. Samantha talked us through the options for our second cruise and we ended up booking a second cruise on a different... See more
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Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
104 High Street, NE3 1HB, Gosforth, United Kingdom
- 0191 6540070
4.9
Excellent
472 reviews
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Alfa holiday 2026…
The agent was well informed and was able to book my holiday quickly and professionally.
August 19, 2025
Reply from Hays Travel - Gosforth
I was pleased Alfa applied the loyalty discount for you, Thanks for booking with us once again Sam Branch Manager
Reply from Hays Travel - Gosforth
Thank you for your feedback. Was lovely chatting with you and hope you both have an amazing time exploring Italy
Stacey, Assistant Manager
So friendly helpful and will keep…
So friendly helpful and will keep booking future holidays with these.
August 5, 2025
Reply from Hays Travel - Gosforth
Thank you for the lovely feedback. It was lovely meeting you and I'm sure you will have a fab time away with your daughter. The hotel looks amazing.
Zoe, Travel Consultant :)
Very friendly staff first class help us…
Very friendly staff first class help us all the way
August 3, 2025
Reply from Hays Travel - Gosforth
Thanks for booking with us once again, the hotel chosen for your anniversary looks beautiful i am sure you will have a wonderful time celebrating. Sam Manager
Reply from Hays Travel - Gosforth
Thank you for your feedback. Was lovely seeing you both again. Hope you have a lovely trip to Exmouth
Stacey, Assistant Manager
Lots of research given by Sam in order…
Lots of research given by Sam in order to find what looks to be a very nice holiday.
July 19, 2025
Reply from Hays Travel - Gosforth
I hope you have had a wonderful time away staying at the beautiful hotel we found for you. I will speak to you soon to arrange the tickets for your August holiday. Sam Branch Manager
Holiday to Dublin
The fact that Zoe was very patient with us and found the holiday we wanted. She was very helpful, pleasant and knowledgeable
July 24, 2025
Reply from Hays Travel - Gosforth
Thank you for the lovely feedback. I am glad we managed to get a centrally located hotel in Dublin for you. See you soon :)
Zoe, Travel Consultant
Reply from Hays Travel - Gosforth
Thank you for your feedback. Glad we could help you with another holiday. Hope you both have a great time in Benidorm
Stacey, Assistant Manager
Reply from Hays Travel - Gosforth
Thanks for the kind feedback. It was nice to see you again and I hope you have a great time in Southampton :)
Zoe, Travel Consultant
Supporting Gosforth Branch of Hays
We have dealt with Samantha Snee for several years and find her very professional and friendly.
She understands our requirements and is able to find a suitable booking for us.
We like to support local firms if possible.
We would recommend Hays Gosforth.
July 22, 2025
Reply from Hays Travel - Gosforth
Thank you so much, I am glad you are both back home safe. Happy to help anytime -Sam Branch Manager
With Hays Travel help I managed to get a GREAT last minute holiday.
With Hays Travel help I managed to get a GREAT last minute deal for me and my daughter. They managed to get me a single parent discount, which I did not know existed. Fantastic experience.
July 20, 2025
Reply from Hays Travel - Gosforth
Thank you for the kind feedback. It was lovely meeting you and I am glad we managed to get you a holiday to Portugal. See you soon :)
Zoe, Travel Consultant
Highly recommend Hays Travel Gosforth
I can thoroughly recommend Hays Travel in Gosforth, Newcastle upon Tyne. Samantha was amazing in getting all the information we needed to book a couple of cruises and made lots of helpful suggestions including things we probably wouldn’t of thought about including setting up a payment plan to pay monthly so we don’t get a big bill just before the holiday.
July 18, 2025
Reply from Hays Travel - Gosforth
I appreciate you taking the time to leave these kind words and allowing me to book another cruise for you to look forward to. Thanks again. Sam Branch Manager
Reply from Hays Travel - Gosforth
Thanks for your kind words. It was lovely speaking to you again Dawn and thanks for booking with us once again. See you soon :)
Zoe, Travel Consultant :)
Exceptionally nice and helpful.
July 17, 2025
Reply from Hays Travel - Gosforth
Thanks so much for the kind feedback. Have a safe flight home back to Germany.
Zoe, Travel Consultant :)
Excellent service
I arrived without much idea where i wanted to go but aware we need to depart within a few days. Zoe was very patient, suggesting destinations and checking reviews. All this whilst dealing with a difficult customer in the background. I had tickets within 45 mins and am all set to depart.
July 17, 2025
Reply from Hays Travel - Gosforth
Thanks so much for the kind feedback. It was lovely meeting you and I am glad we managed to find you a holiday. I hope you both have a fab time away!
Zoe, Travel Consultant :)
Brilliant experience from the member of staff
We didn’t know where we wanted to go on holiday and could only confirm the type of place we’d like and when we wanted to go. Ellie was really helpful and provided clear and professional information resulting in us booking and paying for a holiday on the day of our visit.
July 16, 2025
Reply from Hays Travel - Gosforth
Thank You for taking the time to leave this kind review, I will be sure to pass the feedback to Ellie as she works at our Whitley Bay branch, I am sure you will have wonderful time in Majorca, the hotel looks beautiful. Sam Branch Manager
Great customer service especially from…
Great customer service especially from Stacey as a result I return to Hays for every holiday.
Stacey and her team have previously supported me whist I was away. When home I can get everything from the Gosforth branch.
July 1, 2025
Reply from Hays Travel - Gosforth
Thank you for your kind words. Always happy to help you.
Hope you all have a great time in Gran Canaria.
Stacey, Assistant Manager
As always Hays in Gosforth
As always Hays in Gosforth were super helpful and sorted out forthcoming holiday with no fuss at all.
We always use Hays due to a no stress booking process.
Staff always knowledgeable and friendly, can’t ask for more.
July 6, 2025
Reply from Hays Travel - Gosforth
Thanks for taking the time to leave these kind words and for booking with us once again, the hotel looks beautiful. Sam Branch Manager
Reply from Hays Travel - Gosforth
Thank you for the lovely feedback. I am glad we managed to find a holiday for Italy. I know you will have a fab time!
Zoe, Travel Consultant :)
Stacey was very friendly
Stacey was very friendly. She was showing places of interest in the area and helped pick a beautiful hotel which catered to my needs as an elderly traveller, as well as my grandchildren, who can enjoy the lakeside activities. I have booked with Hays before and will be back! Thank you.
June 19, 2025
Reply from Hays Travel - Gosforth
Thank you for your kind words. Was lovely chatting with you. Austria and the hotel look beautiful. Hope you all have a great time
Stacey, Assistant Manager
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