When we went in to look at options Sam was really helpful. Along the way to booking many changes and requests of options and pricing were taken on board. Things I didn't understand are that flights... See more
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Stacey was very knowledgeable about our travel questions. Professional yet friendly. Was able to navigate any queries we had swiftly if she needed to clarify. Her colleague Sam also assisted if she... See more
Company replied
Extremely helpful staff. Stacey in particular who went through a pretty specific set of requirements due to my wife’s illness and came up with great options.
Company replied
We didn't consider another travel agent after Hays organised our first ever cruise. Samantha talked us through the options for our second cruise and we ended up booking a second cruise on a different... See more
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Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
104 High Street, NE3 1HB, Gosforth, United Kingdom
- 0191 6540070
4.9
Excellent
471 reviews
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Stacy,at Gosforth branch
Stacy,at Gosforth branch, was most helpful and efficient in dealing with booking for 5 people to go to Marrakesh.
November 19, 2025
Reply from Hays Travel - Gosforth
Thank you for your feedback. Was lovely chatting with you all. Hope you all have an amazing time sightseeing
Stacey, Assistant Manager
Reply from Hays Travel - Gosforth
Thank you for your kind feedback. Glad we manage to get you booked to see the family in Belgium.
Ethan, Apprentice :)
Helpful staff and clear explanation of…
Helpful staff and clear explanation of choices
October 29, 2025
Reply from Hays Travel - Gosforth
Thank you for your feedback. Hope you had a lovely time in Krakow and got to see everything you wanted
Stacey, Assistant Manager
Great Customer Service
I popped into the branch after seeing a deal advertised on a Hays Travel Facebook page to Japan. Zoe and Sam were extremely helpful, talking me through different options and add-ons. Zoe kept me updated through the process when she was in contact with vendors. She dealt with an abundance of questions from myself. Overall, really great customer service from them and I would definitely book through them again!
October 15, 2025
Reply from Hays Travel - Gosforth
Thank you for your kind feedback. It was a pleasure helping you get booked up for Japan, it will be something to look forward to after your exams :)
Zoe, Travel Consultant
Knowledgable and friendly staff
The staff were friendly, approachable. And patient. The knowledge shown was extensive.
October 21, 2025
Reply from Hays Travel - Gosforth
Thank you for your feedback. Glad we could help you book another lovely cruise. Hope you both have a great time visiting all the amazing places
Stacey, Assistant Manager
Quick and very efficient.
October 15, 2025
Reply from Hays Travel - Gosforth
Thank you for your feedback I hope you and your friend have a lovely time on your cruise, it will be an amazing adventure. Sam Branch Manager
Absolutely lovely agent to deal with
Absolutely lovely agent to deal with. She ensured we got a great deal and found an idea location for us.
Conmunication was wonderful, she went above and beyond. Will absolutely book again.
October 5, 2025
Reply from Hays Travel - Gosforth
Thank you for taking the time to leave these kind words, The hotel looks lovely and is in a great position. It gives you something to look forward to. Zoe Travel consultant x
Staff always friendly
Staff always friendly, welcoming and helpful - knowledgeable too!
October 7, 2025
Reply from Hays Travel - Gosforth
Thank you for booking your cruise with us once again and taking the time to leave the review. I am sure you will have a lovely time with your friend. Sam Branch Manager.
Excellent service from Sam!
Excellent service from Sam!
She was very friendly and knowledgeable, nothing was too much trouble.
October 2, 2025
Reply from Hays Travel - Gosforth
I was pleased we were able to get you an alternative flight with your trip being so close, I hope you have a fantastic time in both Singapore and Vietnam, I am sure it will be a wonderful experience. Take Care Sam Branch Manager
Zoe was so patient and knowledgeable…
Zoe was so patient and knowledgeable that we were very impressed with the service provided
September 27, 2025
Reply from Hays Travel - Gosforth
Thank you for your kind feedback. I'm pleased we managed to find you something for Rhodes. See you soon.
Zoe, Travel Consultant :)
Went in late on in the day
Went in late on in the day , nothing was any bother , friendly and efficient staff .
September 16, 2025
Reply from Hays Travel - Gosforth
Thank you for the kind feedback. It was lovely meeting you and I know you will have a fab time in Santorini
Zoe, Travel Consultant :)
Reply from Hays Travel - Gosforth
Thank you for your feedback. Hope you have a lovely time visiting your family
Sam, Branch Manager
Really pleasant and helpful service…
Really pleasant and helpful service from the shop staff.
September 19, 2025
Reply from Hays Travel - Gosforth
Thank you for your feedback. Glad we could help you with another holiday. Hope you both have a great time visiting Iceland
Stacey, Assistant Manager
The ladies were really helpful &…
The ladies were really helpful & efficient. They made booking the holiday an enjoyable experience.
September 13, 2025
Reply from Hays Travel - Gosforth
Thanks for your kind words. It was lovely to meet you both & I know you will have a great time in Malta. See you soon.
Zoe, Travel Consultant :)
Everything made it great is the answer…
Everything made it great is the answer as it always has been since I first dealt with Samantha Snee at Hay’s Travel (Gateshead and Gosforth) over a period of many years. Consequently, I’ve used up all the positive, superlative words I can think of in response to these reviews - l will always deal with Sam and her Team in the future.
September 7, 2025
Reply from Hays Travel - Gosforth
Thank you, you always make me chuckle, I look forward seeing you when you pop in. Sam Branch Manager
Reply from Hays Travel - Gosforth
It was great to get the cruise booked for you while they had the extra discount on for you. I hope you are enjoying your time in lake garda, Thanks for the kind words. Sam Branch Manager
Excellent service- as always
Excellent service- as always
Helpful efficient friendly staff
Many thanks
E A
August 19, 2025
Reply from Hays Travel - Gosforth
Thanks for your feedback and for booking with us again. See you soon :)
Stacey, Assistant Manager
Really listened to what we needed and…
Really listened to what we needed and wanted to do and achieve
I felt that they were just as invested in the holiday as we were
August 14, 2025
Reply from Hays Travel - Gosforth
Not long to wait now! I was sorry to hear you had been so unwell and hope the holiday helps in your recovery. Sam Branch Manager
Reply from Hays Travel - Gosforth
Thanks for booking your Summer holiday with us once again, the hotel looks amazing! I'm sure the kids will love it. Sam Branch Manager
Alfa holiday 2026…
The agent was well informed and was able to book my holiday quickly and professionally.
August 19, 2025
Reply from Hays Travel - Gosforth
I was pleased Alfa applied the loyalty discount for you, Thanks for booking with us once again Sam Branch Manager
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