When we went in to look at options Sam was really helpful. Along the way to booking many changes and requests of options and pricing were taken on board. Things I didn't understand are that flights... See more
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Stacey was very knowledgeable about our travel questions. Professional yet friendly. Was able to navigate any queries we had swiftly if she needed to clarify. Her colleague Sam also assisted if she... See more
Company replied
Extremely helpful staff. Stacey in particular who went through a pretty specific set of requirements due to my wife’s illness and came up with great options.
Company replied
We didn't consider another travel agent after Hays organised our first ever cruise. Samantha talked us through the options for our second cruise and we ended up booking a second cruise on a different... See more
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Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
104 High Street, NE3 1HB, Gosforth, United Kingdom
- 0191 6540070
4.9
Excellent
471 reviews
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Hays staff once again go the extra mile!
This is the second time I've booked a holiday online and over the phone with Hays Gosforth and Sam, the Hays employee doing all the leg work, could not have been more responsive and helpful. The staff listened to our basic requirements about cost/location etc but also quickly got a feel for us and what we would like/dislike, tailoring a holiday to our needs. The whole process was speedy, efficient but also warm and friendly. In 2024 the result was a brilliant holiday and I'm resting easy that the one we now have booked for 2026 will be just as good. And I know if I have any questions, the staff will respond quickly to an online message, which is so convenient when you can't get to the branch.
January 18, 2026
Reply from Hays Travel - Gosforth
Thank you for taking the time to leave these kind words, The hotel looked really nice and I am sure you your mam and daughter will have a wonderful time. Sam Branch Manager
Holiday booking made easy
I booked a holiday with Zoe at Hays Travel Gosforth. After a previous visit to exchange currency, I mentioned a destination on my wish list. Zoe gave details of a special deal. Two days later I booked a trip to Japan with my friend!
Zoe was very friendly, helpful, professional and knowledgeable. The travel office and the team were all welcoming. The follow up contact and correspondence has been great also. I would highly recommend Hays Travel Gosforth.
January 16, 2026
Reply from Hays Travel - Gosforth
Thank you so much for your kind feedback. It was lovely meeting you and I am glad we managed to get you booked on such a fab deal. See you soon :)
Zoe, Travel Consultant :)
Efficient and helpful
Love the staff in the Gosforth branch, all vey knowledgeable and helpful
January 19, 2026
Reply from Hays Travel - Gosforth
Thank you for the kind feedback. It was lovely meeting you both and it will be a great break away for you.
Zoe, Travel Consultant :)
Great experience All the staff are friendly
All the staff are friendly, very welcoming and knowledgeable. Special shout out to Sam who always gives good advice and the best deal.
January 17, 2026
Reply from Hays Travel - Gosforth
Thank you so much for the kind words and booking with us once again. The hotel look lovely I am sure you will have an amazing time. Sam Branch Manager
Needed a holiday with other arrangeents in place
Needed a holiday with other arrangements in place staff where great in sorting this out. Got me the best deal
January 13, 2026
Reply from Hays Travel - Gosforth
We're so happy we could help arrange your holiday with the specific requirements you needed and find the best deal for you.
Hope you have a great time.
Stacey, Assistant Manager
Reply from Hays Travel - Gosforth
Thank you for your kind words. Always lovely to see you.
Hope you both have a great time in Lanzarote
Stacey, Assistant Manager
Reply from Hays Travel - Gosforth
Thank you for your kind feedback, it was lovely meeting you both and it will be a fab way to celebrate your special birthday.
Zoe, Travel Consultant :)
I've used the gosforth branch for quite…
I've used the gosforth branch for quite a few years .very friendly staff and very helpful.i look on the jet two web then book it at the branch.this time I was in and all done within thirty minutes.
January 3, 2026
Reply from Hays Travel - Gosforth
Thank you for your kind words. Was lovely seeing you again and glad we could help arrange your holiday.
Hope you both have a great time in Tenerife
Stacey, Assistant Manager
Reply from Hays Travel - Gosforth
We appreciate you sharing your positive experience with us; we are happy to hear that we were helpful. Thank you!
Stacey, Assistant Manager
Friendly knowledgeable staff…
Always get good advice on holidays from friendly very helpful staff
December 30, 2025
Reply from Hays Travel - Gosforth
Thank you for the kind words, Im glad we managed to get you on the right and perfect holiday!
Ethan, Apprentice Travel Consultant :)
Reply from Hays Travel - Gosforth
Thank you for your kind feedback. I am glad we managed to get you booked up for Malaga, I know you will have a fab time!
Zoe, Travel Consultant :)
Friendly
Friendly, experienced and knowledgeable staff who will work together to answer any questions you have.
December 17, 2025
Reply from Hays Travel - Gosforth
Thank you for your kind words, it was lovely to see you both again and get you booked for Dubai. Have a fab Christmas and see you soon!
Zoe, Travel Consultant :)
We have been using Hays Travel for…
We have been using Hays Travel for years and have always had a great experience, very helpful and always looking to save us money on travel etc.
December 6, 2025
Reply from Hays Travel - Gosforth
Thank you for taking the time to leave these kind words, It was a great saving we found you both, which means you can now fit another one in. Sam Branch Manager
Reply from Hays Travel - Gosforth
I appreciate you taking the time to leave these kind words, I hope you have the most magical time in Las Vegas with your family. Have a fantastic time Sam Branch Manager
Good advice.
Sales person was able to direct us to a super holiday that we hadn't previously considered.
November 30, 2025
Reply from Hays Travel - Gosforth
Thank you for taking the time to leave these kind words, I was happy to confirm the Holiday Liam had researched for you, I hope you have a wonderful time. Sam Branch Manager Hays Travel Gosforth
Simple message on Facebook to phone…
Simple message on Facebook to phone conversation and the trip was booked. Quick and easy to do with a seamless process.
Sam was a delight to deal with!
December 5, 2025
Reply from Hays Travel - Gosforth
I was happy to help find a great dela for you and your mam, I hope you both have a wonderful time away together. Sam Branch Manager
Excellent service again from Hays Travel Gosforth
Great service and very good value deals.
Friendly and welcoming staff. Always ready to go the extra mile to help with information and requirements.
Excellent and prompt communication.
August 9, 2025
Reply from Hays Travel - Gosforth
Thank you for taking the time to leave these kind words, it is always a pleasure to book you and your friends away to London. Take Care Sam Branch Manager
Very helpful and patient understanding…
Very helpful and patient understanding our needs
November 23, 2025
Reply from Hays Travel - Gosforth
Thank you for the kind words, I was happy to be able to find you your family holiday, I'm sure you will have a wonderful time away making happy memories. Sam Branch Manager
Reply from Hays Travel - Gosforth
Thank you for taking the time to leave these kind words, I hope your partner gets a lovely surprise. Sam Branch Manager
We had a good experience with Hays…
We had a good experience with Hays travels . Very helpful!!
November 20, 2025
Reply from Hays Travel - Gosforth
Thank you for your feedback. I hope you all have a lovely time visiting the Christmas markets
Stacey, Assistant Manager
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