When we went in to look at options Sam was really helpful. Along the way to booking many changes and requests of options and pricing were taken on board. Things I didn't understand are that flights... See more
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Stacey was very knowledgeable about our travel questions. Professional yet friendly. Was able to navigate any queries we had swiftly if she needed to clarify. Her colleague Sam also assisted if she... See more
Company replied
Extremely helpful staff. Stacey in particular who went through a pretty specific set of requirements due to my wife’s illness and came up with great options.
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We didn't consider another travel agent after Hays organised our first ever cruise. Samantha talked us through the options for our second cruise and we ended up booking a second cruise on a different... See more
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Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
104 High Street, NE3 1HB, Gosforth, United Kingdom
- 0191 6540070
4.9
Excellent
471 reviews
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Smiles all round. Thanks Sam.
We didn't consider another travel agent after Hays organised our first ever cruise. Samantha talked us through the options for our second cruise and we ended up booking a second cruise on a different line and ship, and we are already counting the days to our departure.
June 11, 2026
Reply from Hays Travel - Gosforth
I am so happy to hear you had such a wonderful experience booking your second cruise with us! We appreciate your continued trust and are thrilled you're looking forward to your next adventure. Sam Branch Manager
Reply from Hays Travel - Gosforth
Audrey Barron
Thank you for your kind words. We are glad we could help and you have a great time in Scarborough. Sam Branch Manager.
I always go to the Gosforth High Street…
I always go to the Gosforth High Street branch,I know the staff now ,they are always very helpfull and friendly
May 30, 2026
Reply from Hays Travel - Gosforth
MISS DAWN HARTLEY,
We truly appreciate your continued loyalty and kind words about our helpful and friendly team. Thank you! Sam Branch Manager.
Samantha at Gosforth branch went the…
Samantha at Gosforth branch went the extra mile to sort out my booking to Rome, she is a credit to your business and to the travel industry. Thanks again Hays from the McFarlane family
June 5, 2026
Reply from Hays Travel - Gosforth
It was lovely to see you again and I was happy to be able to get the Glam hotel it looks beautiful. I'm sure you's will all have a wonderful time celebrating your son's belated 40th birthday.
Sam Branch Manager Hays Travel Gosforth
Reply from Hays Travel - Gosforth
Thank you for your feedback. Glad you were happy with the service you received. Hope you have a lovely time in Benidorm
Nathan
Helpful pleasant assistant called…
Helpful pleasant assistant called Bridget went out of her way to answer all my questions
June 2, 2026
Reply from Hays Travel - Gosforth
We are so pleased to hear our assistant provided such excellent service. Thank you for your kind words! Enjoy your river cruise. Sam Branch Manager
Booking made easy
I was helped by Stacey who was very helpful and friendly. I find it much easier to book via a travel agent than navigate on line. This is my first time using Hsys and I will definitely return thank you.
June 2, 2026
Reply from Hays Travel - Gosforth
Thank you for your kind words. Was lovely chatting with you and glad we could help find the perfect hotel. Hope you have a lovely time in Italy
Stacey, Assistant Manager
Reply from Hays Travel - Gosforth
Thank you for your kind words. It was a lovely itinerary we got booked for you's and it is lovely to have something to look forward to. We will be in touch closer to the time to assist with anything you need. Sam Branch Manager
Reply from Hays Travel - Gosforth
Thank you for your feedback. Glad we could help you with another holiday. Hope you have a great time in Rhodes
Stacey, Assistant Manager
Trust this team of experienced travel agents
Stacey was very knowledgeable about our travel questions. Professional yet friendly.
Was able to navigate any queries we had swiftly if she needed to clarify. Her colleague Sam also assisted if she felt she could help. A positive experience as we returned the next day to book our holiday.
No pressure sale though the guidance and approach of Stacey made us decide to return and book.
May 30, 2026
Reply from Hays Travel - Gosforth
We are so pleased to hear you had such a positive experience with our team. Thank you for your kind words and for choosing us for your holiday! Hope you have a great time on your first cruise
Stacey, Assistant Manager
Sam at Hayes travel was very helpful…
Sam at Hayes travel was very helpful and arranged my add on flights and holiday insurance with ease
May 29, 2026
Reply from Hays Travel - Gosforth
Betty,
Thank you for your kind words! We are delighted we could assist with your flights and insurance. We hope you have a wonderful trip! Sam Branch Manager
Reply from Hays Travel - Gosforth
Thank you for the kind words, Im glad we managed to get your trip sorted and I hope you have an amazing time! - Ethan Apprentice :)
Our enquiries were dealt with in a…
Our enquiries were dealt with in a professional manner.
May 21, 2026
Reply from Hays Travel - Gosforth
Thank you for your feedback. Was lovely chatting with you and I hope you both have a great trip to Belfast
Stacey, Assistant Manager
Very warm and friendly welcome from Sam…
Very warm and friendly welcome from Sam when we arrived. Very quick and efficient sourcing holiday we were interested in.
Booking process very straightforward and lots of helpful advice given re luggage and check in at airport.
We noticed a very friendly atmosphere in the shop with other customers collecting currency or making payments the staff seemed to know everyone personally and it was all very relaxed and chilled!
May 15, 2026
Reply from Hays Travel - Gosforth
I was happy to be able to book you a few days away in beautiful Jersey and it is lovely to hear the branch was friendly and you received the service you deserve. This is always our aim. Thanks for taking the time to leave these kind words Sam Branch Manager
Ethan was a great rep he helped me look…
Ethan was a great rep he helped me look at lots of places and helped me pick the bestvone for me and my family
Very polite and professional.service was excellent
The booking process was easy
May 13, 2026
Reply from Hays Travel - Gosforth
Thank you for the kind words, I hope you enjoy your upcoming trip and im glad we found the right one for you!
Thanks, Ethan :)
Great staff very helpful
Great staff very helpful. They had been on the tour we chose so lots of great information.many thanks to Sam for her assistance. Top marks!
May 8, 2026
Reply from Hays Travel - Gosforth
It was lovely to book you this cruise so you have something to look forward to, the scenery is breathtaking and I am sure you will have as good as time as I did. Sam Branch Manager
Stacy at hays gosforth was amazing she…
Stacy at hays gosforth was amazing she found us exactly what we were looking for. Stacy also booked our holiday back in October last year.
May 7, 2026
Reply from Hays Travel - Gosforth
Thank you for your kind words. Was lovely seeing you again. Hope you both have a great time in Kos
Stacey, Assistant Manager
Always a professional service
Have used Hays, for our last few holidays. Staff are always professional, and very helpful. Great to have paperwork printed out, and no hassle, a smooth service, from beginning to end. Wouldn't hesitate to use them again, or recommend them.
April 30, 2026
Reply from Hays Travel - Gosforth
Thank you for your feedback. Glad we could help you with another holiday.
Hope you both have a great time and enjoy the lovely weather
Stacey, Assistant Manager
First time with Hays.
First time with Hays.
Well looked after by caring staff.
Excellent service.
April 25, 2026
Reply from Hays Travel - Gosforth
Thank you for your kind words. Was lovely meeting you and helping with your holiday. Hope you have a lovely time on your River Cruise
Ethan, Apprentice Travel Consultant
Staff helpful and knowledgeable
Staff helpful and knowledgeable, made booking a holiday easy. Good advice about where to pick up the coach which we wouldn't have known about had we booked online by ourselves.
April 28, 2026
Reply from Hays Travel - Gosforth
Thank you for your feedback. Glad we could help with our little tips. Hope you enjoy your trip to Scotland.
Stacey, Assistant Manager
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