Very warm and friendly welcome from Sam when we arrived. Very quick and efficient sourcing holiday we were interested in. Booking process very straightforward and lots of helpful advice given re... See more
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Have used Hays, for our last few holidays. Staff are always professional, and very helpful. Great to have paperwork printed out, and no hassle, a smooth service, from beginning to end. Wouldn't hesit... See more
Company replied
Ethan was a great rep he helped me look at lots of places and helped me pick the bestvone for me and my family Very polite and professional.service was excellent The booking process was easy
Company replied
Stacy at hays gosforth was amazing she found us exactly what we were looking for. Stacy also booked our holiday back in October last year.
Company replied
Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
104 High Street, NE3 1HB, Gosforth, United Kingdom
- 0191 6540070
4.9
Excellent
438 reviews
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Very warm and friendly welcome from Sam…
Very warm and friendly welcome from Sam when we arrived. Very quick and efficient sourcing holiday we were interested in.
Booking process very straightforward and lots of helpful advice given re luggage and check in at airport.
We noticed a very friendly atmosphere in the shop with other customers collecting currency or making payments the staff seemed to know everyone personally and it was all very relaxed and chilled!
May 15, 2026
Reply from Hays Travel - Gosforth
I was happy to be able to book you a few days away in beautiful Jersey and it is lovely to hear the branch was friendly and you received the service you deserve. This is always our aim. Thanks for taking the time to leave these kind words Sam Branch Manager
Ethan was a great rep he helped me look…
Ethan was a great rep he helped me look at lots of places and helped me pick the bestvone for me and my family
Very polite and professional.service was excellent
The booking process was easy
May 13, 2026
Reply from Hays Travel - Gosforth
Thank you for the kind words, I hope you enjoy your upcoming trip and im glad we found the right one for you!
Thanks, Ethan :)
Reply from Hays Travel - Gosforth
Hi Darren thank you for this review.
Glad we always provide great service hope you have the best time in Benidorm
Thanks Hays Travel Gosforth
Great staff very helpful
Great staff very helpful. They had been on the tour we chose so lots of great information.many thanks to Sam for her assistance. Top marks!
May 8, 2026
Reply from Hays Travel - Gosforth
It was lovely to book you this cruise so you have something to look forward to, the scenery is breathtaking and I am sure you will have as good as time as I did. Sam Branch Manager
Stacy at hays gosforth was amazing she…
Stacy at hays gosforth was amazing she found us exactly what we were looking for. Stacy also booked our holiday back in October last year.
May 7, 2026
Reply from Hays Travel - Gosforth
Thank you for your kind words. Was lovely seeing you again. Hope you both have a great time in Kos
Stacey, Assistant Manager
Always a professional service
Have used Hays, for our last few holidays. Staff are always professional, and very helpful. Great to have paperwork printed out, and no hassle, a smooth service, from beginning to end. Wouldn't hesitate to use them again, or recommend them.
April 30, 2026
Reply from Hays Travel - Gosforth
Thank you for your feedback. Glad we could help you with another holiday.
Hope you both have a great time and enjoy the lovely weather
Stacey, Assistant Manager
First time with Hays.
First time with Hays.
Well looked after by caring staff.
Excellent service.
April 25, 2026
Reply from Hays Travel - Gosforth
Thank you for your kind words. Was lovely meeting you and helping with your holiday. Hope you have a lovely time on your River Cruise
Ethan, Apprentice Travel Consultant
Staff helpful and knowledgeable
Staff helpful and knowledgeable, made booking a holiday easy. Good advice about where to pick up the coach which we wouldn't have known about had we booked online by ourselves.
April 28, 2026
Reply from Hays Travel - Gosforth
Thank you for your feedback. Glad we could help with our little tips. Hope you enjoy your trip to Scotland.
Stacey, Assistant Manager
Sam yet again helped us with another…
Holiday to South America.
Sam yet again helped us with another holiday booking. She is always so patient helpful and came up trumps again. We needed help re our Hays Travel app, Sam came to our rescue and arranged some currency for us too. Went home very happy.
April 21, 2026
Reply from Hays Travel - Gosforth
It was lovely to see you both again and to be able to help arrange such a wonderful trip for you both. I am always so grateful to receive such nice feedback, it means a lot. Thank you Sam Branch Manager
Helpful personal service that works
Super helpful service from Ethan and his colleagues. He bent over backwards to help me find the best holiday to suit my needs and preferences, and really took time to tailor it personally. It all felt a bit daunting at the start, but he went above and beyond to make it work out. Thank you.
April 15, 2026
Reply from Hays Travel - Gosforth
Thank you for your sweet words, Im glad we found you the right thing in the end! We will always be happy to serve you for your future trips!
Thanks, Apprentice Ethan :)
Sam and the other lady in the Gosforth…
Sam and the other lady in the Gosforth branch were very welcoming and gave some great guidance. Would definately recommend their services.
March 29, 2026
Reply from Hays Travel - Gosforth
Thanks for your kind words, I am sure you will all have a lovely time away together, it was great to meet you's on Saturday, I am on my cruise with Fred at the end of April this year so if you have any questions please do not hesitate to ask. Sam Branch Manager
Lovely welcome
Lovely welcome, time taken to discuss our needs. Loads of expert knowledge and suggestions. Such an easy process to book our holiday. Communication after has been faultless.
March 21, 2026
Reply from Hays Travel - Gosforth
I hope you both have the best time away, The hotel looks beautiful and I'm sure you will enjoy the lounge, a great way to start off your holiday. Thanks for leaving your kind words. Sam Branch Manager
Always use gosforth hays
Always use gosforth hays
Booked lots of holidays through Stacey
Lovely woman extremely helpful and has a lot of knowledge on destinations and travel.
She an asset to the company give her10/10👍
March 24, 2026
Reply from Hays Travel - Gosforth
Thank you for your kind words. Always lovely to see you and help with another holiday.
Hope you both have a great time in the sun
Stacey, Assistant Manager
Reply from Hays Travel - Gosforth
I hope you all have a wonderful time in Kefalonia, I'm sure your granddaughter will be over the moon with your kind gesture. Sam Branch Manager
Stacey always goes the extra mile
Stacey always goes the extra mile - great service as ever!
March 7, 2026
Reply from Hays Travel - Gosforth
Thank you for your kind words. Glad we could help find you another lovely holiday. Hope you all have an amazing time in the sun!
Stacey, Assistant Manager
Very friendly staff
Very friendly staff. Always smile on the faces. Would definitely recommend your shop 👍⭐️⭐️⭐️⭐️⭐️
March 4, 2026
Reply from Hays Travel - Gosforth
Thanks once again for booking with us, I am sure you will have a great time in Lanzarote over the Christmas and New Year period. Sam Manager
Listened to my requirements
Listened to my requirements, took the time to find the best fit. Friendly, efficient.
February 28, 2026
Reply from Hays Travel - Gosforth
Thank you for booking with us once again, I hope you and your sister have a lovely time away together. Sam Branch Manager
Very helpful and nothing a bother
Very helpful and nothing a bother, used them for years
February 21, 2026
Reply from Hays Travel - Gosforth
I am glad you enjoyed your cruise and was happy to assist once again with your future booking. Lots of lovely adventures to look forward to. Sam Branch Manager
Great Service and Knowledgeable Staff.
February 19, 2026
Reply from Hays Travel - Gosforth
Thank you for your kind words, I hope you have a wonderful time in Puerto Pollensa the hotel looks lovely. Sam Branch Manager
Stacey is friendly
Stacey is friendly, knowledgeable and so helpful, she makes the whole experience a pleasure
February 24, 2026
Reply from Hays Travel - Gosforth
Thank you for your kind words. Was lovely to see you again and help with another holiday.
Hope you have a great time exploring Venice
Stacey, Assistant Manager
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