I dealt with Sam booking a trip to Paris , she was amazing , so helpful . I was aware that it was nearly time for her to finish and she said that was not a problem and continued helping me look for ho... See more
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Stacey was very knowledgeable about our travel questions. Professional yet friendly. Was able to navigate any queries we had swiftly if she needed to clarify. Her colleague Sam also assisted if she... See more
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Having used Hays Travel in Gosforth before satisfactorily, our recent experience was excellent due to Thea your latest member of staff in Gosforth. She managed to remain professional and friendly whi... See more
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We didn't consider another travel agent after Hays organised our first ever cruise. Samantha talked us through the options for our second cruise and we ended up booking a second cruise on a different... See more
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Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
104 High Street, NE3 1HB, Gosforth, United Kingdom
- 0191 6540070
4.9
Excellent
461 reviews
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Agent was quick and efficient and…
Agent was quick and efficient and guided us through the necessary information about the holiday
June 30, 2026
Reply from Hays Travel - Gosforth
Hi Tom, thanks you for your kind review. I hope you have a lovely holiday when it comes and I look forward to helping you book some more! Thanks Thea
Absolutely fabulous service
Absolutely fabulous service, go above and beyond to help.
We normally see Sam when we book our holidays
June 24, 2026
Reply from Hays Travel - Gosforth
Didn't expect to see the same day you returned from holiday this year to book the next one ha ha, but why not, you know what you like and best to secure the room. you like. Thanks for booking with me once again it is always lovely to see you's. Sam Branch Manager.
Sam lovely and helpful 😊
I dealt with Sam booking a trip to Paris , she was amazing , so helpful . I was aware that it was nearly time for her to finish and she said that was not a problem and continued helping me look for hotels for a possible trip to Amsterdam .
June 27, 2026
Reply from Hays Travel - Gosforth
Honestly it was no trouble at all, It's great to have something to look forward to and I am sure you will have the best time exploring all the wonderful sights that Paris has to offer. I will send you over a few options to take a look at of things to do and see whilst your there. Thanks for the lovely words. Sam Branch Manager
Having used Hays Travel in Gosforth…
Having used Hays Travel in Gosforth before satisfactorily, our recent experience was excellent due to Thea your latest member of staff in Gosforth. She managed to remain professional and friendly whilst booking our holiday through computer and phone call very well. We hope the holiday goes as well as the booking process.
June 26, 2026
Reply from Hays Travel - Gosforth
Hi Carol! Thank you so much for your kind review, I hope you have a nice holiday and I look forward to helping you with your next one. Thanks Thea :)
Thea was enthusiastic to assist us and…
Thea was enthusiastic to assist us and allayed our fears without putting any pressure on us. A new recruit to the Gosforth office, but already a valuable asset.
June 26, 2026
Reply from Hays Travel - Gosforth
Hi Susan! Thank you so much for your kind review, I hope you have a nice holiday and I look forward to helping you with your next one. Thanks Thea :)
Reply from Hays Travel - Gosforth
We truly appreciate your kind words. We are glad our team provided excellent service.
Kind Regards
Hays Travel
We mange to get holiday with no…
We mange to get holiday with no problem. Staff was very calm and listen to our request and find the perfect holiday thanks
June 24, 2026
Reply from Hays Travel - Gosforth
Thank you for your kind words i hope you enjoy your break away and I will always be happy to help! - Ethan :)
Reply from Hays Travel - Gosforth
Thank you for taking the time to leave these kind words, we hope you have a wonderful time in cala d'or. Stacey Assistant Manager
I have booked over the years a number…
I have booked over the years a number of different type holidays last one a cruise never had any bad experiences always booked with Hays. Staff very helpful and courteous throughout the booking process.
June 16, 2026
Reply from Hays Travel - Gosforth
I am so pleased to hear you've consistently had wonderful experiences with us over the years. Thank you for your kind words. I hope you have a wonderful time in Estepona. Sam Branch Manager
Hays travel were great and…
Hays travel were great and understanding. Waikiki hotel good so far but no coffee or water in the room, very annoying when you’ve got 7 floors to go down to get a glass of water !! Weather lovely and hot and doesn’t make you sweat. Facilities brilliant for kids.
June 5, 2026
Reply from Hays Travel - Gosforth
Ian,
We're glad to hear you are enjoying your trip and the weather! We appreciate your feedback regarding the hotel room amenities. We hope you enjoy the rest of your holiday any queries speak to your hotel reception. Sam Branch Manager
Kind Regards
Hays Travel
Smiles all round. Thanks Sam.
We didn't consider another travel agent after Hays organised our first ever cruise. Samantha talked us through the options for our second cruise and we ended up booking a second cruise on a different line and ship, and we are already counting the days to our departure.
June 11, 2026
Reply from Hays Travel - Gosforth
I am so happy to hear you had such a wonderful experience booking your second cruise with us! We appreciate your continued trust and are thrilled you're looking forward to your next adventure. Sam Branch Manager
Reply from Hays Travel - Gosforth
Audrey Barron
Thank you for your kind words. We are glad we could help and you have a great time in Scarborough. Sam Branch Manager.
I always go to the Gosforth High Street…
I always go to the Gosforth High Street branch,I know the staff now ,they are always very helpfull and friendly
May 30, 2026
Reply from Hays Travel - Gosforth
MISS DAWN HARTLEY,
We truly appreciate your continued loyalty and kind words about our helpful and friendly team. Thank you! Sam Branch Manager.
Samantha at Gosforth branch went the…
Samantha at Gosforth branch went the extra mile to sort out my booking to Rome, she is a credit to your business and to the travel industry. Thanks again Hays from the McFarlane family
June 5, 2026
Reply from Hays Travel - Gosforth
It was lovely to see you again and I was happy to be able to get the Glam hotel it looks beautiful. I'm sure you's will all have a wonderful time celebrating your son's belated 40th birthday.
Sam Branch Manager Hays Travel Gosforth
Reply from Hays Travel - Gosforth
Thank you for your feedback. Glad you were happy with the service you received. Hope you have a lovely time in Benidorm
Nathan
Helpful pleasant assistant called…
Helpful pleasant assistant called Bridget went out of her way to answer all my questions
June 2, 2026
Reply from Hays Travel - Gosforth
We are so pleased to hear our assistant provided such excellent service. Thank you for your kind words! Enjoy your river cruise. Sam Branch Manager
Booking made easy
I was helped by Stacey who was very helpful and friendly. I find it much easier to book via a travel agent than navigate on line. This is my first time using Hsys and I will definitely return thank you.
June 2, 2026
Reply from Hays Travel - Gosforth
Thank you for your kind words. Was lovely chatting with you and glad we could help find the perfect hotel. Hope you have a lovely time in Italy
Stacey, Assistant Manager
Reply from Hays Travel - Gosforth
Thank you for your kind words. It was a lovely itinerary we got booked for you's and it is lovely to have something to look forward to. We will be in touch closer to the time to assist with anything you need. Sam Branch Manager
Reply from Hays Travel - Gosforth
Thank you for your feedback. Glad we could help you with another holiday. Hope you have a great time in Rhodes
Stacey, Assistant Manager
Trust this team of experienced travel agents
Stacey was very knowledgeable about our travel questions. Professional yet friendly.
Was able to navigate any queries we had swiftly if she needed to clarify. Her colleague Sam also assisted if she felt she could help. A positive experience as we returned the next day to book our holiday.
No pressure sale though the guidance and approach of Stacey made us decide to return and book.
May 30, 2026
Reply from Hays Travel - Gosforth
We are so pleased to hear you had such a positive experience with our team. Thank you for your kind words and for choosing us for your holiday! Hope you have a great time on your first cruise
Stacey, Assistant Manager
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