I wouldn’t go anywhere else to book my holiday . I always go to the same lady who always looks after me in every way . I always know if she has booked my holiday it will be perfect Thankyou Iona you... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
I had a major problem with flights involving change of dates and hotel reservations but Iona was very patient and after two visits it was resolved.
Company replied
Nathan was very helpful,we explained our health problems and he was able to get the holiday we needed. Thank you Nathan, we will gladly be booking with Hays again.
Company replied
The staff were so helpful and courteous nothing was too much trouble. Everything was explained clearly and a request for a lower floor was made without any fuss. I will definitely be booking with Hay... See more
Company replied
Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
20 Market Place, NR30 1LY, Great Yarmouth, United Kingdom
- 01493888157
5.0
Excellent
834 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Nicola is an amazing adviser and has…
Nicola is an amazing adviser and has helped us with our booking She always greets you with a smile
July 12, 2026
Reply from Hays Travel - Great Yarmouth
Thank you for taking your time to leave a review for Nicola. So glad she was able to get you a wonderful holiday booked.
Hays Travel Great Yarmouth
I have used Hays travel (Great Yarmouth) twice now for my family including two pre teenage children, they’re very knowledgeable, accommodating, and go the extra mile. I will continually use Hays travel now as it just makes the whole process so much easier and stress free.
July 11, 2026
Reply from Hays Travel - Great Yarmouth
It was a pleasure to get you another great family holiday booked. We appreciate you coming back to us in store again, thank you for taking your time to leave a review. Iona
We booked 2 holidays
We booked 2 holidays, the 2nd one is a cruise as we have never been on one before so all totally new to us. Iona explained it all brilliantly showing us the ships layout choosing the best room drinks package and all our queries so knowledgeable and helpful. Thank you Iona.
July 15, 2026
Reply from Hays Travel - Great Yarmouth
Thank you so much for taking your time to leave a review, it really is greatly appreciated. It was lovely to see you both in store and get some incredible holidays booked for you to look forward too. Iona
Reply from Hays Travel - Great Yarmouth
Thank you so much :) It was our pleasure to assist you!!
Fantastic attitude
Fantastic attitude, friendly staff, helpful with everything possible. Great to share personal experiences which helps
July 9, 2026
Reply from Hays Travel - Great Yarmouth
That's great to hear!! Thank you for your kind words :)
The lady was very helpful and did a…
The lady was very helpful and did a very good through job. Booked the flights we required .
July 1, 2026
Reply from Hays Travel - Great Yarmouth
Thank you for your kind words, we really appreciate your feedback :)
Clare was very helpful as always.all…
Clare was very helpful as always.all straight forward and easily booked
July 8, 2026
Reply from Hays Travel - Great Yarmouth
mrs jackson,
Thank you for your wonderful feedback! We are so pleased to hear that your booking experience was straightforward and easy. We appreciate your kind words.
Kind Regards
Excellent
Knowledgeable, friendly staff that didn't apply any pressure to sell upgrades. She made the booking process extremely easy, and took the time to explain any questions we had, making sure we fully understood everything. Excellent service from Hays, but more specifically Denise
July 8, 2026
Reply from Hays Travel - Great Yarmouth
Kerry,
Thank you for your wonderful review! We are so pleased to hear that the booking process was easy and that all your questions were thoroughly explained. We truly appreciate your kind words about the excellent service received.
Always sorts me out I normally have a…
Always sorts me out I normally have a good idea what I want not this time. As usual I left very happy with the outcome. Such nice people doing a wonderful job.
June 30, 2026
Reply from Hays Travel - Great Yarmouth
colin,
We are so pleased to hear that we could assist you, even when you weren't quite sure what you wanted! It's wonderful to know you left very happy with the outcome. Thank you for your kind words.
Claire had to work to get the holiday…
Claire had to work to get the holiday to Bali for the advertised price and she replied the next day (Sunday). Had to wait whilst another customer was served but was served coffee and made to feel comfortable very good service
July 6, 2026
Reply from Hays Travel - Great Yarmouth
We are so pleased to hear that our team went above and beyond to find you a great deal for your Bali holiday. It's wonderful to know you felt comfortable and well-cared for.
Kind Regards
Excellent as always
As always, first class service and advice.
Claire is so helpful and always looks after us. We have booked many holidays with Hays and we just won’t book holidays anywhere else.
Thank you to the Hays team.
July 5, 2026
Reply from Hays Travel - Great Yarmouth
Steve,
We are so pleased to hear you consistently receive first-class service and advice. It's wonderful that our team always looks after you, and we truly appreciate your loyalty in booking your holidays with us. Thank you for your kind words!
Kind Regards
Clare
Reply from Hays Travel - Great Yarmouth
Thank you so much for your wonderful feedback! We are delighted to hear that you experienced great service and found our staff helpful.
Kind Regards
Iona was excellent went to a deal of…
Iona was excellent went to a deal of trouble to find us two P&O cruises. One from Stansted which I don’t think we would have ourselves
June 26, 2026
Reply from Hays Travel - Great Yarmouth
We're so happy to hear that our team went above and beyond to find you the perfect cruises. We appreciate your kind words!
Kind Regards
As always excellent service information…
As always excellent service information and very friendly team at the Great Yarmouth branch
June 25, 2026
Reply from Hays Travel - Great Yarmouth
It was lovely to get you another great holiday booked, we appreciate you taking your time to leave us a review. Iona
I found the quality and service was…
I found the quality and service was really quite helpful and good easy to talk staff really helpful and friendly over all really happy
June 24, 2026
Reply from Hays Travel - Great Yarmouth
Thank you so much for our positive review, it was a pleasure to assist you :)
Santorini. Sept 2026
Claire understood what I was looking for, booking was easy, also booked my car parking.
Email all details to me quickly and promptly answer my questions.
June 27, 2026
Reply from Hays Travel - Great Yarmouth
Thank you for your kind words, it was our pleasure to assist you :)
First first time with hays…
First time we had booked with hays the 2 staff i delt with was very helpful in setting up the multi holiday for 2027 time was taken to explain every thing paper work was in place when they said it would be, even helped me to set up the app up
Let's hope the holiday turns out as well as the booking
June 21, 2026
Reply from Hays Travel - Great Yarmouth
We are so glad to hear you had such a positive booking experience with us and that our team was helpful in setting up your multi-holiday for 2027. Thank you for taking your time to leave us a review.
The lady was extremely helpful
The lady was extremely helpful - the service she gave for arranging my travel was excellent - first class - well done!
June 17, 2026
Reply from Hays Travel - Great Yarmouth
Thank you for taking the time to leave a review! It was so lovely to meet you, hope to see you again soon.
Reply from Hays Travel - Great Yarmouth
It was great to see you again and get another wonderful holiday booked for you. We appreciate you taking your time to leave us a review.
Reply from Hays Travel - Great Yarmouth
So glad we were able to get you a wonderful holiday booked. Thank you for leaving us a review.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.