Very Happy with service received. Each member who picked up our call was excellent in communication. Our problem which we had was solved quickly . Would definitely book again with them.... See more
Company replied
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Very Happy with service received. Each member who picked up our call was excellent in communication. Our problem which we had was solved quickly . Would definitely book again with them.... See more
Company replied
Booked our Holiday Late with only 2wks to go but as usual the Greenock Hays Team (Alison) fixed us up quickly with a Great Deal and we had it Booked Paid & All Documents with us in no time. Thanks ag... See more
Company replied
We usually book direct with Jet2 but decided to call in to see what offers could be had. Our advisor was fantastic and very patient came up with what looks like a brilliant hotel in a perfect location... See more
Great team, helpful, friendly and engaging. They put you at ease as they Taylor, tweak and adjust your holiday to suit your requirements. They listen to you as you explain what your preference... See more
Company replied
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
58 Hamilton Way, PA15 1RH, Greenock, United Kingdom
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The service was excellent and the staff were very helpful

Reply from Hays Travel - Greenock
The staff at hays Greenock are so helpful and always have a welcoming smile I wouldn't go anywhere else now

Reply from Hays Travel - Greenock
I went in to hays with 0 plans of were I wanted to go. Spoke with alayna who was amazing and went through every option covering almost every destination known🤣 ended up settling on turkey as never been and wanted something new and hot. Will be back again for any holiday I go on. Alayna also booked my previous holiday too.

Reply from Hays Travel - Greenock
So we had great experience, Alison the agent was so lovely and after a wee issue on our part, we did get our 1st holday booked for puerta del camren lanzarote 😍27days countdown is on and we are well happy 🫶

Reply from Hays Travel - Greenock
Always very helpful go out there way to get you your perfect holiday and preferences couldn't ask for a better service

Reply from Hays Travel - Greenock
I found it really easy to make my booking with Hays travel. Jacqui was fantastic from the initial call through to the complete booking of my cruise holiday.

Reply from Hays Travel - Greenock
Personal knowledge of my requirements and previous bookings made within the branch, allowed the manager Jacqueline to book my exact requirements once again.

Reply from Hays Travel - Greenock
I was an extremely difficult customer and the member of staff was so kind and helpful. She found me a great holiday which I was exactly what I was looking for but couldn’t explain. Thank you

Reply from Hays Travel - Greenock
Very helpful staff member - easy and straightforward booking process.

Reply from Hays Travel - Greenock
Couldn't do enough 2 get my holiday i asked for .Nothing was a bother .The travel agent was very pleasant and patient .No bad comments at all.

Reply from Hays Travel - Greenock

Reply from Hays Travel - Greenock
Alison is always lovely and helpful a lovely branch (Greenock) to visit.

Reply from Hays Travel - Greenock
Excellent ⭐️ Welcoming and friendly staff always. I can be very indecisive and they have such patience and understanding of what a customer is looking for. They listen, and check accommodation and area is suited for those with mobility needs too. Thanks in particular to Alison who did my booking for me ⭐️

Reply from Hays Travel - Greenock

Reply from Hays Travel - Greenock
Amy was great arranging our holiday for next year . Also Jacqueline who had taken our request kept in contact through email to tailor our holiday. Find staff in shop so friendly and professional at all times.

Reply from Hays Travel - Greenock
Always when we are thinking about holiday Hays is the first place we go Always helpful and knowledgeable about everything

Reply from Hays Travel - Greenock
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