Hays Travel - Greenock Reviews 

817
TrustScore 5 out of 5

4.9

58 Hamilton Way, PA15 1RH Greenock, GB


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Rated 5 out of 5 stars

Booked our Holiday Late with only 2wks to go but as usual the Greenock Hays Team (Alison) fixed us up quickly with a Great Deal and we had it Booked Paid & All Documents with us in no time. Thanks ag... See more

Company replied

Rated 5 out of 5 stars

We usually book direct with Jet2 but decided to call in to see what offers could be had. Our advisor was fantastic and very patient came up with what looks like a brilliant hotel in a perfect location... See more

Rated 5 out of 5 stars

Great team, helpful, friendly and engaging. They put you at ease as they Taylor, tweak and adjust your holiday to suit your requirements. They listen to you as you explain what your preference... See more

Company replied

Rated 5 out of 5 stars

Nothing was a bother for Alison(Greenock branch), she helped us decide on the best destination for our family's first holiday and looked for the best deal for our budget. She answered all our queries... See more

Company replied


Company details

  1. Travel Agency
  2. Cruise Agency
  3. Cruise Travel Agency
  4. Cultural Tours Provider
  5. Currency Exchange Service
  6. Travel Aggregator

Written by the company

Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.


Contact info

  • 58 Hamilton Way, PA15 1RH, Greenock, United Kingdom

  • 01475297022

4.9

Excellent

TrustScore 5 out of 5

817 reviews

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4.9

All reviews

(817)

124,458 reviews in the last 12 months

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Rated 5 out of 5 stars

I found it really easy to make my…

I found it really easy to make my booking with Hays travel. Jacqui was fantastic from the initial call through to the complete booking of my cruise holiday.

June 30, 2026
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Reply from Hays Travel - Greenock

Thanks James for booking again we appreciate it.

Rated 5 out of 5 stars

Personal knowledge of my requirements…

Personal knowledge of my requirements and previous bookings made within the branch, allowed the manager Jacqueline to book my exact requirements once again.

July 5, 2026
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Reply from Hays Travel - Greenock

Lovely feedback - thank you. We appreciate you booking again !

Rated 5 out of 5 stars

Easy booking holiday

Easy booking holiday

June 28, 2026
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Reply from Hays Travel - Greenock

Lovely Anne - we appreciate your review. Thanks for booking again !

Rated 5 out of 5 stars

I was an extremely difficult customer…

I was an extremely difficult customer and the member of staff was so kind and helpful. She found me a great holiday which I was exactly what I was looking for but couldn’t explain. Thank you

June 29, 2026
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Reply from Hays Travel - Greenock

Thanks for booking with us - Eva

Rated 5 out of 5 stars

Very helpful staff member

Very helpful staff member - easy and straightforward booking process.

June 28, 2026
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Reply from Hays Travel - Greenock

I really appreciate you leaving me a great review - Alayna

Rated 5 out of 5 stars

Couldn't do enough 2 get my holiday i…

Couldn't do enough 2 get my holiday i asked for .Nothing was a bother .The travel agent was very pleasant and patient .No bad comments at all.

June 20, 2026
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Reply from Hays Travel - Greenock

I really appreciate you leaving me a great review - Alayna

Rated 5 out of 5 stars

Mairi was very helpful

Mairi was very helpful. She was polite and very knowledgeable.

June 22, 2026
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Reply from Hays Travel - Greenock

Thank you booking with us again . We appreciate your feedback - Mhairi

Rated 5 out of 5 stars

Great

Great, staff , always friendly, and helpfull

November 14, 2025
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Reply from Hays Travel - Greenock

Thanks for booking with us - Amy

Rated 5 out of 5 stars

Excellent ⭐️ Welcoming and friendly…

Excellent ⭐️ Welcoming and friendly staff always. I can be very indecisive and they have such patience and understanding of what a customer is looking for. They listen, and check accommodation and area is suited for those with mobility needs too. Thanks in particular to Alison who did my booking for me ⭐️

June 18, 2026
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Reply from Hays Travel - Greenock

Thanks for the great review - Alison

Rated 5 out of 5 stars

2027 holiday

Amy was great arranging our holiday for next year . Also Jacqueline who had taken our request kept in contact through email to tailor our holiday. Find staff in shop so friendly and professional at all times.

June 9, 2026
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Reply from Hays Travel - Greenock

Thanks very much for this lovely, it is very appreciated. Thanks again for booking

Rated 5 out of 5 stars

Always when we are thinking about…

Always when we are thinking about holiday Hays is the first place we go Always helpful and knowledgeable about everything

June 16, 2026
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Reply from Hays Travel - Greenock

Thanks very much for this lovely review, it is very appreciated. Thanks again for booking .

Rated 5 out of 5 stars

It was a spur of the moment that I…

It was a spur of the moment that I inquired about going back to Marmaris in May 2027, and Alison came up with a few dates,she got me a date where it was an early flight going and returning,
Superb service,
Thanks a million Alison.

June 7, 2026
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Reply from Hays Travel - Greenock

Always a pleasure Gerry ! thanks for the great review - Alison

Rated 5 out of 5 stars

The staff were fab as usual

The staff were fab as usual. The only disappointment was the fact that the holiday had increased in price from when I got the quote, till a few days later when I had got a hold of my friends and got in to book. It was only £18 each but when this happened to me previously in another travel agents they gave me the price I was quoted first. A similar gesture would have been appreciated if it had been done this time

June 9, 2026
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Reply from Hays Travel - Greenock

Thank you booking with us again . We appreciate your feedback , of course we like to offer the best prices we can , at all times .

Rated 5 out of 5 stars

Lovely experience booking my holiday…

Lovely experience booking my holiday with Hay's Travel Greenock, I would like to give Alayna a special mention, she was so helpful & provided us with a lot of useful information about resort, & hotel x she was very informative & such a pleasant girl x We will definitely use Hay's again & will pass on our experience to others x Looking forward now to September & our week in the sun x

June 10, 2026
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Reply from Hays Travel - Greenock

We really appreciate you leaving us a great review . We will pass on your kind words to Alayna. Thanks for booking !

Rated 5 out of 5 stars

AMY WAS SO HELPFUL AND LISTENED TO WHAT…

AMY WAS SO HELPFUL AND LISTENED TO WHAT WE WANTED FOR OUR HOLIDAY AND GOT US THE HOTEL THAT I WAS LOOKING FOR SO ONE HAPPY CUSTOMER 😊

June 7, 2026
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Reply from Hays Travel - Greenock

Thank you so much Linda for your great review and thank you for booking with me again :) - Amy

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