Booked our Holiday Late with only 2wks to go but as usual the Greenock Hays Team (Alison) fixed us up quickly with a Great Deal and we had it Booked Paid & All Documents with us in no time. Thanks ag... See more
Company replied
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Booked our Holiday Late with only 2wks to go but as usual the Greenock Hays Team (Alison) fixed us up quickly with a Great Deal and we had it Booked Paid & All Documents with us in no time. Thanks ag... See more
Company replied
We usually book direct with Jet2 but decided to call in to see what offers could be had. Our advisor was fantastic and very patient came up with what looks like a brilliant hotel in a perfect location... See more
Great team, helpful, friendly and engaging. They put you at ease as they Taylor, tweak and adjust your holiday to suit your requirements. They listen to you as you explain what your preference... See more
Company replied
Nothing was a bother for Alison(Greenock branch), she helped us decide on the best destination for our family's first holiday and looked for the best deal for our budget. She answered all our queries... See more
Company replied
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
58 Hamilton Way, PA15 1RH, Greenock, United Kingdom
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I found it really easy to make my booking with Hays travel. Jacqui was fantastic from the initial call through to the complete booking of my cruise holiday.

Reply from Hays Travel - Greenock
Personal knowledge of my requirements and previous bookings made within the branch, allowed the manager Jacqueline to book my exact requirements once again.

Reply from Hays Travel - Greenock
I was an extremely difficult customer and the member of staff was so kind and helpful. She found me a great holiday which I was exactly what I was looking for but couldn’t explain. Thank you

Reply from Hays Travel - Greenock
Very helpful staff member - easy and straightforward booking process.

Reply from Hays Travel - Greenock
Couldn't do enough 2 get my holiday i asked for .Nothing was a bother .The travel agent was very pleasant and patient .No bad comments at all.

Reply from Hays Travel - Greenock

Reply from Hays Travel - Greenock
Alison is always lovely and helpful a lovely branch (Greenock) to visit.

Reply from Hays Travel - Greenock
Excellent ⭐️ Welcoming and friendly staff always. I can be very indecisive and they have such patience and understanding of what a customer is looking for. They listen, and check accommodation and area is suited for those with mobility needs too. Thanks in particular to Alison who did my booking for me ⭐️

Reply from Hays Travel - Greenock

Reply from Hays Travel - Greenock
Amy was great arranging our holiday for next year . Also Jacqueline who had taken our request kept in contact through email to tailor our holiday. Find staff in shop so friendly and professional at all times.

Reply from Hays Travel - Greenock
Always when we are thinking about holiday Hays is the first place we go Always helpful and knowledgeable about everything

Reply from Hays Travel - Greenock
It was a spur of the moment that I inquired about going back to Marmaris in May 2027, and Alison came up with a few dates,she got me a date where it was an early flight going and returning,
Superb service,
Thanks a million Alison.

Reply from Hays Travel - Greenock
The staff were fab as usual. The only disappointment was the fact that the holiday had increased in price from when I got the quote, till a few days later when I had got a hold of my friends and got in to book. It was only £18 each but when this happened to me previously in another travel agents they gave me the price I was quoted first. A similar gesture would have been appreciated if it had been done this time

Reply from Hays Travel - Greenock
Lovely experience booking my holiday with Hay's Travel Greenock, I would like to give Alayna a special mention, she was so helpful & provided us with a lot of useful information about resort, & hotel x she was very informative & such a pleasant girl x We will definitely use Hay's again & will pass on our experience to others x Looking forward now to September & our week in the sun x

Reply from Hays Travel - Greenock
AMY WAS SO HELPFUL AND LISTENED TO WHAT WE WANTED FOR OUR HOLIDAY AND GOT US THE HOTEL THAT I WAS LOOKING FOR SO ONE HAPPY CUSTOMER 😊

Reply from Hays Travel - Greenock

Reply from Hays Travel - Greenock
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