I can't recommend Hays Travel Halesowen enough! We were made to feel really welcome in store. The team were incredibly friendly, professional and genuinely took the time to listen to exactly what we... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Absolutely wonderful service again from Hays Travel Halesowen. Emma, the new Branch Manager, handled our booking with ease. Our thanks also goes to Karen who had worked on our behalf over the weekend... See more
Company replied
Mia Currell was fantastic, full of enthusiasm to plan our holiday which made it so easy for us. Mia also tweeted our itinerary to give us time of our own between excursions which also helped lower the... See more
Company replied
The staff were genuinely very nice, friendly and very informative. It was Mia who I dealt with, and she even arranged my euros currency. Unfortunately I didn’t get the name of the lady sat next to her... See more
Company replied
Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
2 Hagley Mall Cornbow Centre, B63 4AJ, Halesowen, United Kingdom
- 01213149406
4.9
Excellent
715 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
As usual very friendly and helpful…
As usual very friendly and helpful pleasure to visit
July 28, 2026
Reply from Hays Travel - Halesowen
Hi Mr Brayshaw
Thank you for your wonderful 5-star review! We are so pleased to hear that you consistently find our team friendly and helpful, making your visits a pleasure.
Kind Regards
Emma
Hays travel are very professional and…
Hays travel are very professional and courteous, nothing is too much trouble.
Very good staff and the service is exemplary.
August 4, 2026
Reply from Hays Travel - Halesowen
Thank you for your wonderful feedback! We are so pleased to hear that our team provided such professional and courteous service, and that nothing was too much trouble. We truly appreciate your kind words.
Kind Regards
Hays Travel Halesowen
There is always a warm welcome
There is always a warm welcome, the ladies being very helpful.
July 22, 2026
Reply from Hays Travel - Halesowen
Stephen,
Thank you for your wonderful feedback! We are so pleased to hear that you always receive a warm welcome and find our team to be very helpful.
Kind Regards
Emma
⭐⭐⭐⭐⭐
I can't recommend Hays Travel Halesowen enough! We were made to feel really welcome in store. The team were incredibly friendly, professional and genuinely took the time to listen to exactly what we were looking for, we dealt with Emma-Fab, Nothing was too much trouble. They searched through lots of different options to find us the perfect holiday, making sure it suited both our budget and everything we wanted. Even help entertain my daughter so she didn't get too bored, completely stress-free.
A huge thank you to everyone at Hays Travel Halesowen. We'll definitely be booking all our future holidays with you and recommending you to family and friends.
August 1, 2026
Reply from Hays Travel - Halesowen
Laura,
Thank you so much for your wonderful feedback! We are thrilled to hear you had such a positive experience with our team. It was an absolute pleasure helping you find the perfect holiday, and we look forward to assisting you with all your future travel plans.
Kind Regards
Emma
Mia was very helpful knowledgeable and…
Mia was very helpful knowledgeable and patient would certainly recommend Hays and Mia to anyone looking to book a holiday.
August 1, 2026
Reply from Hays Travel - Halesowen
Thank you so much for your wonderful feedback Alan! We are delighted to hear that our team provided such helpful, knowledgeable, and great service. We truly appreciate your recommendation and taking the time out to write this review.
Kind Regards
Emma
Very efficient service staff polite and…
Very efficient service staff polite and helpful
Have used hay’s before always found very helpful
July 30, 2026
Reply from Hays Travel - Halesowen
Mr Brookes,
Thank you for your wonderful feedback! We are so pleased to hear that our service staff were polite, helpful, and efficient. We truly appreciate your continued loyalty.
Kind Regards
Hays Travel WhiteRose
A little disappointed
Although I was dealt with quickly I wasn't pleased that the office did not have a supply of paper in order to print out a copy of my documents. The business really ought to not be in this position as not everyone wants documents forwarded by email only.
July 28, 2026
Reply from Hays Travel - Halesowen
Hi Richard,
I hope you are well.
Thank you for your feedback. We are disappointed to hear that our service did not meet your expectations.
Unfortunately, we completely ran out of paper yesterday and were therefore unable to print the documents for you at the time of your visit. We are currently awaiting a delivery of supplies, but we would be more than happy to print the documents for you at a later date if you are able to come back into store.
We apologies for any inconvenience caused and appreciate your understanding.
Kind regards,
Mia TM
Assistant Manager
Mia was very helpful from the beginning…
Mia was very helpful from the beginning this was Alison and my first holiday abroad for 31 years as we have raised a family I am very happy with the service we have received from Mia she is a credit to your company kind regards from Marc and Alison currently in crete
July 19, 2026
Reply from Hays Travel - Halesowen
Hi Marc,
Thank you for this lovely review if you need anything you know where we are.
Have a lovely holiday. :)
Kind Regards,
Mia TM
Reply from Hays Travel - Halesowen
DVJ,
Thank you for your wonderful feedback! We are so pleased to hear that you found our advice helpful and our team friendly. We always strive to listen carefully to our customers' needs.
Kind Regards
Hays Travel Halesowen
Very good service.
Mia TM at the Halesowen branch is brilliant.
She will go above and beyond to find us the holiday or cruise we want.
Would highly recommend her.
July 24, 2026
Reply from Hays Travel - Halesowen
Tony,
Thank you for your wonderful feedback! We are so pleased to hear that our colleague went above and beyond to find you the perfect holiday or cruise.
Kind Regards
Hays Travel Halesowen
Excellent service
We dealt with Emma at the Halesowen branch. She was great. Very friendly and welcoming, very efficient and knowledgeable, very helpful and friendly.
July 23, 2026
Reply from Hays Travel - Halesowen
Dawn,
Thank you for your wonderful feedback! We are so pleased to hear that our colleague was so helpful and made your experience a positive one.
Kind Regards
Hays Travel Halesowen
Pleasant booking experience
Went to shop to enquire about cruise, personnel very helpful and friendly, answered all the questions asked. Booking experience very good. Layout of shop very open and clean
July 22, 2026
Reply from Hays Travel - Halesowen
Thank you for your wonderful feedback! We are so pleased to hear that you had such a positive experience enquiring about your cruise and that our team was so helpful.
Kind Regards
Hays Travel Halesowen
Extremely helpful
Extremely helpful, friendly and professional service by Mia , the assistant manager .
She found us the perfect holiday !
Thank you
July 22, 2026
Reply from Hays Travel - Halesowen
Hi Sam,
Thank you for this lovely review if you need anything else you know where I am. :)
Kind Regards,
Mia
Great staff, and great service
Absolutely wonderful service again from Hays Travel Halesowen. Emma, the new Branch Manager, handled our booking with ease. Our thanks also goes to Karen who had worked on our behalf over the weekend to achieve our requirements before we had a wee rethink and opted for a slightly later departure.
July 21, 2026
Reply from Hays Travel - Halesowen
Hi Diane ,
Thank you for your wonderful review! We are so pleased to hear that our team provided such excellent service and made your booking experience easy. We appreciate your kind words and look forward to assisting you with future travel plans.
Many Thanks
Emma
Mia Cullen Hays Travel Halesowen
Mia Cullen Hays Travel Halesowen, always helpful and goes out of her way to assist us.
July 17, 2026
Reply from Hays Travel - Halesowen
Hi Sheila and William,
Thank you for your lovely review it was a pleasure to book your holiday as always! I look forward to seeing you again soon :) - Mia C
Excellent service
Excellent service. Confirmed booking, got insurance arranged and bought euros for trip
July 14, 2026
Reply from Hays Travel - Halesowen
Robert,
Thank you for your wonderful feedback! We are so pleased to hear that you received excellent service and that we could assist with your booking, insurance, and currency needs.
Kind Regards
Hays Travel Halesowen
Mia Currell was fantastic.
Mia Currell was fantastic, full of enthusiasm to plan our holiday which made it so easy for us. Mia also tweeted our itinerary to give us time of our own between excursions which also helped lower the price. We are looking forward to our Thailand holiday and once again, a massive thank you to Mia.
July 11, 2026
Reply from Hays Travel - Halesowen
Thank you so much for your lovely review I really do appreciate it and I am glad I was able to put together the best itinerary for you and I look forward to hearing about your holiday! - Mia C
Great staff
Great staff
Listened to our requirements showed us lots of options. Not pushy to make a sale
June 21, 2026
Reply from Hays Travel - Halesowen
Thank you for your 5* review
Mia
A real pleasure to deal with
The staff were genuinely very nice, friendly and very informative. It was Mia who I dealt with, and she even arranged my euros currency. Unfortunately I didn’t get the name of the lady sat next to her, who was also very informative and gave me advice and recommendations on the destinations I would be going to, as she had been to those places herself.
June 5, 2026
Reply from Hays Travel - Halesowen
Thank you for your lovely review I do appreciate it and I look forward to seeing you again soon! - Mia C :)
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.