Very happy to have booked our cruise again through Hays Travel Halesowen. We always find the staff here extremely helpful and knowledgeable, and on this occasion it was Mia who handled our query quic... See more
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Sales assistant was very helpful explained everything said they would look at anything that might help us told us not to hesitate to contact them if need be
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Mia is amazing and always finds us good holidays no matter were we go, either as a family or just the two of us.
Company replied
Well what can I say, Halesowen Hays Travel is fantastic. We went in for brochures and came out over an hour later with our holiday booked for next year. Emma was brilliant she made us feel welcome fro... See more
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Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
2 Hagley Mall Cornbow Centre, B63 4AJ, Halesowen, United Kingdom
- 01213149406
4.9
Excellent
739 reviews
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Always there to get the best out of your holiday…
Always friendly and helpful and gets best prices for holidays
June 30, 2026
Reply from Hays Travel - Halesowen
Christine Bird,
Thank you for your wonderful feedback! We are so pleased to hear that our team is always friendly and helpful, and that we can find you the best prices for your holidays.
Kind Regards
Hays Travel
The staff were good at looking for the…
The staff were good at looking for the holiday we wanted .
June 28, 2026
Reply from Hays Travel - Halesowen
Thank you for your 4* review
Regards
Mia
Mia from the Halesowen branch was…
Mia from the Halesowen branch was amazing.
We went in with a list of things we did and didn’t want and within 30mins, we had a holiday booked, that ticket the boxes.
Very pleased and now we fly out Monday 🥳
June 27, 2026
Reply from Hays Travel - Halesowen
Hello, Thank you so much for your lovely review. I am glad I found exactly what you was looking for and I hope you all have the most amazing holiday :) - Mia C
Mia C …
Mia C …. Was amazing gave us loads of options for our honeymoon when we didn’t know what we wanted !!! Couldn’t recommend more 💗
June 24, 2026
Reply from Hays Travel - Halesowen
Hi Emily,
Thank you so much for your lovely review – I really appreciate it. I'm so pleased I was able to find something special for your occasion, and I hope you have the most amazing time!
Best wishes,
Mia C
Victoria and the whole team are…
Victoria and the whole team are excellent. They listen to what you want and always get the best deals.
June 28, 2026
Reply from Hays Travel - Halesowen
We are so pleased to hear we provided such excellent service. Thank you for sharing your positive experience!
Kind Regards
Hays Travel
Really easy spoke with a girl called…
Really easy spoke with a girl called Mia and she sorted us out and we left very happy people
June 28, 2026
Reply from Hays Travel - Halesowen
samuel thompson,
We're so pleased our team could assist you and leave you happy. Thank you for your kind words.
Kind Regards
Hays Travel
I was really impressed with the service…
I was really impressed with the service I received at Hays Travel,Halesowen. I was served by Victoria who was very knowledgeable,pleasant and a lovely lady.She sorted the flights which I required without any problem.In all a very pleasing experience.
June 20, 2026
Reply from Hays Travel - Halesowen
Thank you for your lovely review we really appreciate it and we are glad you hear you had a lovely experience with Victoria :) - Thank you
good information and friendly staff
June 26, 2026
Reply from Hays Travel - Halesowen
Thank you for your lovely review we really appreciate it :) - Mia C
Mia was excellent!
June 18, 2026
Reply from Hays Travel - Halesowen
Hi Clive,
Thank you for your lovely review it was lovely to see you if you need anything please let me know :) - Mia C
They always make you feel welcome and…
They always make you feel welcome and Mia was very good at finding what we wanted,
June 24, 2026
Reply from Hays Travel - Halesowen
Hi Mr Barlow,
Thank you for your lovely review I really appreciate it and it was lovely to book your holiday again! If you need anything you know where I am :) - Mia C
Hays Halesowen
Mia was so helpful and very informative regarding the holiday we booked. Nothing was too much trouble.All staff were very pleasant and polite telling us to just pop in if we have any questions about our holiday. I would 100% recommend Hays travel.
June 10, 2026
Reply from Hays Travel - Halesowen
Hi Linda,
Thank you for this lovely review if you need anything else you know where I am.
Kind Regards,
Mia TM
Staff pleasant and very helpful always…
Staff pleasant and very helpful always book our holidays with them 😁😁
June 14, 2026
Reply from Hays Travel - Halesowen
Hi Michael,
Hope all is well, thank you for this lovely review if you need anything else you know where we are. :)
Kind Regards,
Hays Halesowen
Booked exactly what it said on the tin…..
Walked into the branch told the sales rep everything I was interested in, she booked everything with full explanations and price of the extra excertions, came out fully satisfied and happy with what we’d booked,
Would definitely use again
June 12, 2026
Reply from Hays Travel - Halesowen
Hi Michelle,
Thank you for your lovely review we do appreciate it. If you need anything else please don't hesitate to get in contact :) - Team Halesowen
Reply from Hays Travel - Halesowen
Hi Joan,
Thank you for this lovely review if you need anything else you know where we are. :)
Kind Regards,
Halesowen Hays Travel
Mia was very good and efficient
June 17, 2026
Reply from Hays Travel - Halesowen
Hi Brian,
Thank you for this lovely review if you need anything else you know where we are. :)
Kind Regards,
Halesowen Hays Travel
Reply from Hays Travel - Halesowen
Thank you for your lovely review we hope to see you back in store soon and we wish you a lovely holiday! - Team halesowen
Very helpful and friendly staff.
June 14, 2026
Reply from Hays Travel - Halesowen
Thank you for your lovely review we hope to see you back in store soon and we wish you a lovely holiday! - Team halesowen
Hayes Tavel - a five star service.
We went in not sure of exactly what we wanted and what options were available Mia listened and gave us the time and space to consider the information she provided. She was friendly and knowledgeable and so patient (as we are not the most decisive of couples). We were able to relax as we were provided with all the information we needed to make an informed choice which made for a very positive experience. We were very, very impressed and so pleased we had gone into the Halesowen branch. All of the staff in branch that day were lovely. We came out of the branch so excited at booking the holiday of a life time. The service from Mia was 1st class and we would highly recommend Mia. We would certainly go back to book through Hayes again.
June 11, 2026
Reply from Hays Travel - Halesowen
Thank you for your lovely review. We're delighted to hear that Mia provided such excellent service and helped make your holiday booking experience enjoyable and stress-free. Your kind words mean a lot to the whole Halesowen team, and we're thrilled you're excited for your upcoming trip. We look forward to welcoming you back in the future!
Best wishes,
The Halesowen Team
Less than positive experience.
Update on our review, Victoria called to apologise and we discussed our concerns. I did say we would have bought our spending money with Hays for our cruise this year, but after the unsettling visit previously we have bought elsewhere. Was also looking at a trip for 2027, but we will have to think about whether we book through Hays. However I have amended from 3 stars to 4 as the effort to rectify the situation has been made.
May 27, 2026
Reply from Hays Travel - Halesowen
Good afternoon,
I hope you are well, and thank you for your feedback.
Firstly, I would like to explain that on the P&O website, we are required to ask guests for their preferred bedding option. The first option is a twin bed, followed by a queen bed as the second option. We ensure this is asked of all customers so that the arrangements are suitable for your cruising holiday.
Regarding your experience with our staff, we pride ourselves on delivering excellent customer service, and I sincerely apologise if you feel this standard was not met during your interaction.
If you would like to discuss your concerns further, please feel free to contact me directly on 0121 314 9406, and I would be more than happy to assist you.
Kind regards,
Mia T M
Assistant Manager
Great staff
Great staff, very helpful and knowelegable.
Informed us on choices , travel money etc. Can't ask for more.
June 2, 2026
Reply from Hays Travel - Halesowen
Hi Gary,
Thank you for this lovely review if you need anything else please do let us know. :)
Kind Regards,
Halesowen
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