Hays Travel - Halesowen Reviews 

739
TrustScore 5 out of 5

4.9

2 Hagley Mall Cornbow Centre, B63 4AJ Halesowen, GB


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Rated 5 out of 5 stars

Very happy to have booked our cruise again through Hays Travel Halesowen. We always find the staff here extremely helpful and knowledgeable, and on this occasion it was Mia who handled our query quic... See more

Company replied

Rated 5 out of 5 stars

Sales assistant was very helpful explained everything said they would look at anything that might help us told us not to hesitate to contact them if need be

Company replied

Rated 5 out of 5 stars

Mia is amazing and always finds us good holidays no matter were we go, either as a family or just the two of us.

Company replied

Rated 5 out of 5 stars

Well what can I say, Halesowen Hays Travel is fantastic. We went in for brochures and came out over an hour later with our holiday booked for next year. Emma was brilliant she made us feel welcome fro... See more

Company replied


Company details

  1. Travel Agency
  2. Cruise Agency
  3. Cruise Travel Agency
  4. Cultural Tours Provider
  5. Currency Exchange Service
  6. Travel Aggregator

Written by the company

Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.


Contact info

  • 2 Hagley Mall Cornbow Centre, B63 4AJ, Halesowen, United Kingdom

  • 01213149406

4.9

Excellent

TrustScore 5 out of 5

739 reviews

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4.9

All reviews

(739)

118,901 reviews in the last 12 months

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Rated 5 out of 5 stars

Very helpful staff

Very helpful staff , overall a pleasing and pleasant experience. Holiday Booked and Hays currency Card loaded all at favourable price. Always feel welcome at Hays Halesowen long may it continue.

June 3, 2026
Hays Travel - Halesowen logo

Reply from Hays Travel - Halesowen

Hi John, thank you for your repeat support as always was lovely to see you both. I hope you have a lovely holiday and I look forward to seeing you again in the future. - Mia C

Rated 2 out of 5 stars

had to pay more than on tui site,bought…

had to pay more than on tui site,bought our passports to check in and told we have to do it ourselves on line am 77 years old don’t do on line that’s why i come to you,asked if i have to order euros and told no went to get my euros and was told only had 5euro notes. not impressed with the service XxX

May 25, 2026
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Reply from Hays Travel - Halesowen

Good Afternoon,

I hope you are well.

We apologies that you feel you have not received an excellent experience, as we pride ourselves on providing the highest level of customer service.

Regarding the availability of euros, we regularly stock foreign currency. However, unless a branch order has been placed or the currency has been reserved through our Click & Collect service, we are unable to hold currency for customers. Due to demand, all available currency is provided on a first-come, first-served basis.

We appreciate your understanding and apologies for any inconvenience caused.

Kind regards,
Hays Travel

Rated 5 out of 5 stars

Had young lady named Mia,she was…

Had young lady named Mia,she was determined to find me a holiday and she did.She has such patience,very polite and friendly.

May 29, 2026
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Reply from Hays Travel - Halesowen

Thank you so much for your lovely review. If you need any more help please do not hesitate to contact us. Have a great Holiday.
Team Halesowen

Rated 5 out of 5 stars

The staff member was very patient

The staff member was very patient, trying different options for us as my friend and I wanted single rooms which are, at such short notice, difficult to find.

May 29, 2026
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Reply from Hays Travel - Halesowen

Thank you for your review. We hope you have a great Holiday :-)
Team Halesowen

Rated 5 out of 5 stars

Always book with Jet2 holidays through…

Always book with Jet2 holidays through Hays travel shop in Halesowen. Always found them patient, knowledgeable and pleasant. Looking forward to my next holiday I've just booked with them. Victoria sorted my holiday for me. J Foley.

May 19, 2026
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Reply from Hays Travel - Halesowen

Hi Janice,

Thank you for this lovely review, if you need anything else you know where we are. :)

Kind Regards,
Halesowen Hays Travel

Rated 5 out of 5 stars

Our Travel Agents experience

From the moment we went in we were made very welcome and relax, never pressured to book anything that we didn’t ask about. We got the best deal for the budget we had, for the length of the holiday and flight times. Mia (TM) was a credit to Hays Travel

May 5, 2026
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Reply from Hays Travel - Halesowen

Thank you for your review we hope you have a lovely holiday and if you need anything please don't hesitate to get in contact with us :) - Team Halesowen

Rated 5 out of 5 stars

Mike was a lovely person

Mike was a lovely person, he was very helpful and answered all our questions.

May 6, 2026
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Reply from Hays Travel - Halesowen

Thank you for your review, if you need anything you know where we are! - Team Halesowen and your booking agent Jaydene

Rated 5 out of 5 stars

It was very efficient and so easy for…

It was very efficient and so easy for us the staff member was lovely will definitely be using you again. It was Halesowen and I think her name was Jadine. Excellent 👏🏼

May 6, 2026
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Reply from Hays Travel - Halesowen

Thank you for your lovely review on Jaydene, if you need anything else you know where we are and we hope you have a lovely holiday! - Team Halesowen

Rated 5 out of 5 stars

We have always used Haynes Travel to…

We have always used Haynes Travel to book all our needs for our holidays, why ? Because we have only found them to be helpful and very patience in helping us choose our holidays. The staff are helpful and very professional and have knowledge to help us choose. And they are very tolerant of us wanting to go through loads of holiday sites…….thank you to them all

May 6, 2026
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Reply from Hays Travel - Halesowen

Hello Mr and Mrs Kings,

It was a pleasure to book your holiday again!
Thank you for your loyalty and continued support we really appreciate it and look forward to seeing you again very soon :) - Mia C

Rated 5 out of 5 stars

Mike was very knowledgeable

Mike was very knowledgeable, polite and friendly. His first hand experience and knowledge of the resort and hotel were first class. While we were in the shop I watched him interact with other customers and he was the same with them. He's brill. We will be booking with Hays again, for sure. Brilliant experience.

May 5, 2026
Hays Travel - Halesowen logo

Reply from Hays Travel - Halesowen

Thank you for your lovely review! We hope you have a lovely Holiday :-)
Team Halesowen

Rated 5 out of 5 stars

Staff very pleasant and helpful

Staff very pleasant and helpful, especially jaydene, made our booking process very easy, will always use hays travel for future travel plans

May 2, 2026
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Reply from Hays Travel - Halesowen

Thank you for your 5* review
Jaydene

Rated 5 out of 5 stars

Mike was friendly and professional from…

Mike was friendly and professional from the moment we stepped into the shop! His patience and expertise were excellent, offering support and advice throughout. He shared personal experiences with travel destinations, which made it easy for us to choose our holiday in Greece. Thank you Mike!

April 26, 2026
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Reply from Hays Travel - Halesowen

Julie! Thanks so much for your kind words. Great to arrange your Greek holiday for you, and look forward to hearing all about it when you return! Mike.

Rated 5 out of 5 stars

As usual took all the weight out of…

As usual took all the weight out of booking a holiday. Friendly, informative. Cannot speak more highly of this company

April 17, 2026
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Reply from Hays Travel - Halesowen

Thank you so much for your lovely review. Was so nice to see you again and book your next holiday- if you need anything... you know where I am! Mia C.

Rated 5 out of 5 stars

Very friendly and polite

Very friendly and polite. Listened to our requirements and discussed any alternatives.

April 17, 2026
Hays Travel - Halesowen logo

Reply from Hays Travel - Halesowen

Hiya Sharon! Thanks so much for your kind words about Mia. She's fab! I'll pass it onto her for you, and once again- thank you for booking with us here at Halesowen! Mike.

Rated 5 out of 5 stars

Fantastic service

Fantastic service

April 7, 2026
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Reply from Hays Travel - Halesowen

Thank you so much Victoria for booking with us! So great to see you as always. Mike!

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