Emma (Halesowen branch) was very friendly & knowledgeable. She eased our concerns regarding this trip being our first cruise, explaining the best location for the cabin & what would suit us, to gain t... See more
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We booked our cruise with Mia from the Halesowen branch. We are going away for my 60th birthday. We were very unsure of what we were looking for. Mia was very professional and knowledgeable. She he... See more
Company replied
Very happy to have booked our cruise again through Hays Travel Halesowen. We always find the staff here extremely helpful and knowledgeable, and on this occasion it was Mia who handled our query quic... See more
Company replied
I can't recommend Hays Travel Halesowen enough! We were made to feel really welcome in store. The team were incredibly friendly, professional and genuinely took the time to listen to exactly what we... See more
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Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
2 Hagley Mall Cornbow Centre, B63 4AJ, Halesowen, United Kingdom
- 01213149406
4.9
Excellent
743 reviews
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Helpful staff to…
Lucy was very helpful from start to finish helping us find our perfect holiday
August 24, 2025
Reply from Hays Travel - Halesowen
Hi Wendy,
Thank you so much for your review!!
I hope you both have a lovely holiday, and feel free to pop back in if you need anything! -Lucy :)
We called into Hays Travel Halesowen
We called into Hays Travel Halesowen, as we needed tickets for National Express Coach to Southampton, we didn’t know if they could help us, but the staff were very helpful and friendly and booked us our tickets. Which saved us a lot of time and also the trip into Birmingham. Thank you so much.
August 22, 2025
Very Helpful and informative
August 9, 2025
Reply from Hays Travel - Halesowen
Hi Ken,
Thank you for the lovely review, if you need anything else you know where we are.
Kind Regards,
Halesowen Hays Travel
Mia was very helpful
Mia was very helpful in providing everything we wanted for our holiday.
Persevering with any obstacles - highly recommend.
August 16, 2025
Really easy experience at Halesowen
Really easy experience at Halesowen. Charli dealt with our booking with expertise and patience.
August 16, 2025
Reply from Hays Travel - Halesowen
Hi Peter,
Thank you for this lovely review, you know where we are if you need anything else.
Kind Regards,
Charli
SORTED OUT OUR HOLIDAY
SORTED OUT OUR HOLIDAY AND EXPLAINED ALL THAT NEEDED EXPLAINING
August 7, 2025
Reply from Hays Travel - Halesowen
Good Afternoon,
Thank you for this lovely review, if you need anything else you know where we are.
Kind Regards,
Halesowen Hays Travel
Simple
Simple, straightforward advice and help, even when we had no idea what we actually wanted
Charli is a star
August 13, 2025
Reply from Hays Travel - Halesowen
Thankyou so much for this lovely review Darren, I really appreciate it!
I hope you have the best time :)
Kind regards,
Charli
Visited after hearing the advert on…
Visited after hearing the advert on Black Country radio, excellent service, very helpful and knowledgeable, got the cruise cheaper than going to TUI, would definitely recommend.
August 3, 2025
Reply from Hays Travel - Halesowen
Hi,
Thank you so much for your review! I hope you have a lovely holiday, and you know where we are if you need anything!
-Team Halesowen
Excellent service
Extremely helpful staff-dealt with Charli from the Halesowen branch-friendly, relaxed and professional.
Listened to all our requirements and less than 1 hour later walked out with holiday booked!
August 9, 2025
Reply from Hays Travel - Halesowen
Hi Jane,
Thank you so much for your review! We hope you enjoy your holiday and we're here to help if you need anything else!
- Team Halesowen
service very pleased
Very good service very pleased with the staff I’m one happy customer
August 9, 2025
Reply from Hays Travel - Halesowen
Hi Valerie,
Thank you for this lovely review i hope you have the best holiday.
Kind Regards,
Mia TM
Amazing staff
Staff was great after we had to change our holiday 3 times, they went above and beyond to accommodate our needs as a large family at the last minute. Staff was just amazing can’t thank them enough
August 7, 2025
Reply from Hays Travel - Halesowen
Hi Sheree,
Thank you for this lovely review have an amazing holiday.
Kind Regards,
Mia TM
We were made to feel so welcome and the…
We were made to feel so welcome and the staff took their time with us and helped us find the right holiday! Mia was amazing and will booking our holidays from now on with hays!
July 31, 2025
Reply from Hays Travel - Halesowen
Hello, Thank you for your lovely review I really do appreciate it. If you need anything you know where I am! Look forward to seeing you all soon!! - Mia
Our local Hays travel team are all…
Our local Hays travel team are all fantastic! Nothing is ever to much and they go above and beyond trying to find you that perfect holiday weather it’s a beach / city break or a cruise ! We love visiting the Halesowen branch and always come away with something exciting to look forward to 🙌🏼🫶🏻
August 7, 2025
Reply from Hays Travel - Halesowen
Hi Charlotte,
Thank you for this lovely review if you need anything else you know where we are. :)
Kind Regards,
Halesowen Hays Travel
Very helpful and friendly staff
Very helpful and friendly staff, happy with holiday I booked.
July 29, 2025
Reply from Hays Travel - Halesowen
Hi Craig ,
Thank you for this lovely review, if you need anything else you know where we are.
Halesowen Hays Travel
Lucy is great!
I made a booking with Lucy, Assistant Manager. She made the whole process exciting and easy.
She looked at plenty of options for me and gave many suitable recommendations, which resulted in me easily choosing a place to book.
Will definitely book my next holiday with Lucy.
July 30, 2025
Reply from Hays Travel - Halesowen
Hi Sophie!
Thank you so much for your review! I hope you enjoy your holiday! If you need anymore help, please feel free to let us know! - Lucy :)
Reply from Hays Travel - Halesowen
Hi Keith, Thank you so much for your review! Let us know if you need anymore help! - Lucy :)
Friendly staff and professional
Friendly staff, Charli was friendly and professional.
Booked the exact holiday we asked for.
July 22, 2025
Reply from Hays Travel - Halesowen
Hi Patricia,
Thank you so much for your review! I hope you enjoy your holiday!! - Charli :)
Reply from Hays Travel - Halesowen
Thank you so much, I hope you have a wonderful time in Zante - Karen
Do some in depth fact finding.
Finally finding a company that would fulfill our perfect bespoke holiday, only to find another company that wasn't on the holiday makers list that would also give the same package for £200 less per person, the only difference being it would be a Air France flight from BHX.
July 19, 2025
Reply from Hays Travel - Halesowen
Good Afternoon Mr Gold, thank you for taking the time to leave feedback, we honestly appreciate it, as an agent we only work with selected partners who are both ABTA and ATOL protected, which not all internet companies are, we also wouldn't recommend a flight via Paris with Air France with such a young baby travelling, due to the layover in Paris. If you would like to discuss this further, then please feel free to call me on 0121 3149406.
Laura Branch Manager
Another great experience at Halesowen Hays Travel
We was served by Karen and she did a super job in finding us what we wanted and more and at a great price too! All the staff who work in the shop are so friendly and very helpful and they always try their best to get you the best deal around. Well done everyone keep up the good work!
July 17, 2025
Reply from Hays Travel - Halesowen
Thank for such great feedback, it was a pleasure looking after you - Karen
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