Very happy to have booked our cruise again through Hays Travel Halesowen. We always find the staff here extremely helpful and knowledgeable, and on this occasion it was Mia who handled our query quic... See more
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Sales assistant was very helpful explained everything said they would look at anything that might help us told us not to hesitate to contact them if need be
Company replied
Mia is amazing and always finds us good holidays no matter were we go, either as a family or just the two of us.
Company replied
Well what can I say, Halesowen Hays Travel is fantastic. We went in for brochures and came out over an hour later with our holiday booked for next year. Emma was brilliant she made us feel welcome fro... See more
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Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
2 Hagley Mall Cornbow Centre, B63 4AJ, Halesowen, United Kingdom
- 01213149406
4.9
Excellent
739 reviews
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The whole experience with the halesowen…
The whole experience with the halesowen hays travel was excellent. Courteous pleasant and all questions asked were answered completely. Would definitely go to hays again
February 24, 2026
Reply from Hays Travel - Halesowen
Thank you for your lovely review it is very valuable and we look forward to welcoming you in store next time and we hope you have the best holiday! - Vic
The warm friendly assistant who looked…
The warm friendly assistant who looked after us. Very helpful imdeed. Thank you
February 23, 2026
Reply from Hays Travel - Halesowen
Hi Pete,
Thank you for your wonderful review. We truly value your feedback and look forward to seeing you again soon. Wishing you a fantastic holiday!
— Team Halesowen
Karen was knowledgeable and helpful.
February 22, 2026
Reply from Hays Travel - Halesowen
Hi Katy,
Thank you for this lovely review, if you need anything else you know where we are.
Kind Regards,
Mia TM
Excellent Service.
Ami worked hard to get us the cruise and stay we wanted at a good price.
It is useful to have their shop in the mall to pop into if we have any queries. All staff are helpful
February 11, 2026
Reply from Hays Travel - Halesowen
Hi Malcolm,
Thank you for your lovely review we really appreciate it, if you need anything at all please don't hesitate to get in contact and we wish you a lovely holiday - Team Halesowen
Booked cruise holiday at Hays travel
Booked cruise holiday at Hays travel, Halesowen.
This is my second booking with this company.
Excellent service from Karen the holiday rep who came in on her day off especially to help me and my two friend find an affordable cruise.
Everything was explained, transport to ship and cabins were booked.Documents were also printed
February 12, 2026
Reply from Hays Travel - Halesowen
Thank you Cynthia for your kind review.
Karen
Lovely staff Karen got us the holiday…
Lovely staff Karen got us the holiday that we wanted
February 16, 2026
Reply from Hays Travel - Halesowen
Thank you very much Shereen for your 5* feedback.
Karen
Helpful advice focused around sorting…
Helpful advice focused around sorting out what we wanted and ideas that fitted with what we had in mind that fit our budget
February 16, 2026
Reply from Hays Travel - Halesowen
Hi Elaine,
Thank you for this lovely review, if you need anything else you know where we are. :)
Kind Regards,
Mia TM
Booked a holiday with Hays Travel…
Booked a holiday with Hays Travel Halesowen. Simple quick informative and efficient staff
February 13, 2026
Reply from Hays Travel - Halesowen
Hi Michael,
Thank you for your lovely review it is very much appreciated and I look forward to assisting you in the future :)
- Mia.c
Warm welcome as always.
We were met by Jayden’s who was warm and welcoming. Having no preconceived ideas of where we wanted to go she asked questions and proceeded to offer locations. Eventually we ended up looking at Cyprus.
We gave her the name of a hotel we remembered from a previous visit and she found it for us. The holiday was booked and we were done.
This is the fourth or fifth time we have booked with Hays and they have always found us a good holiday.
They whole service they offer is great.
February 7, 2026
Reply from Hays Travel - Halesowen
Thank you Rober for your 5* review
Jaydean
Karen was very knowledgeable
Karen was very knowledgeable about about cabins on the ship where was a better place to have a cabin .She also helped with getting our party opposite as one was a single lady.Karen was also very pleasant and patient as we looked at a few cruises .The out come and price was what we wanted.
February 12, 2026
Reply from Hays Travel - Halesowen
Hi Kim,
Thank you for this lovely review, if you need anything else you know where we are. :)
Kind Regards,
Mia TM
The lady Karen was very helpful and she…
The lady Karen was very helpful and she didnt give up till she found us the right hotel at a good price
January 17, 2026
Reply from Hays Travel - Halesowen
Hi Sharon,
Thank you for this lovely review, if you need anything else you know where we are.
Kind Regards,
Halesowen Hays Travel
Friendly and professional
Friendly and professional
Nothing too much trouble
Thank you Victoria
February 11, 2026
Reply from Hays Travel - Halesowen
Hi sue,
Thank you for this lovely review, if you need anything else you know where we are. :)
Kind Regards,
Halesowen Hays Travel
Reply from Hays Travel - Halesowen
Thank you for this lovely review, if you need anything else you know where we are. :)
Kind Regards,
Halesowen Hays Travel
Absolutely fantastic service from…
Absolutely fantastic service from Victoria and the team. She was so knowledgeable and she and her colleagues gave great advice to give me and my family a great package tailored to our needs. She made sure that I was happy at all stages and kept me well informed throughout.
February 10, 2026
Reply from Hays Travel - Halesowen
Hi Sally,
Thank you for this lovely review, if you need anything else you know where we are. :)
Kind Regards,
Halesowen Hays Travel
Reply from Hays Travel - Halesowen
Good Afternoon,
Thank you for this lovely review, if you need anything else you know where we are. :)
Best Wishes,
Halesowen Hays Travel
Reply from Hays Travel - Halesowen
Hi John,
Thank you so much for your lovely review I hope you have a wonderful holiday and I look forward to assisting you in the future :) - Mia.c
We literally walked straight in was…
We literally walked straight in was greeted by Mia C sat down told her what we wanted and that was it within minutes she had sorted us a holiday
February 5, 2026
Reply from Hays Travel - Halesowen
Hi Paul,
Thank you for this lovely review, if you need anything else you know where we are. :)
Kind Regards,
Halesowen Hays Travel
The staff in Halesowen are amazing professional and friendly
The staff in Halesowen are amazing, friendly professional and knowledgeable. They have always made booking my holidays simple giving me total confidence in there advice.
February 4, 2026
Reply from Hays Travel - Halesowen
Thank you for your lovely comments it's always a pleasure to book your holidays
kind regards
Halesowen Team
Reply from Hays Travel - Halesowen
Hi Peter,
Thank you for this lovely review, if you need anything else you know where we are. :)
Kind Regards,
Halesowen Hays Travel
The wealth of knowledge and the helpful…
The wealth of knowledge and the helpful staff - nothing was too much trouble Vic as always was outstanding so much so that I travelled to Halesowen to book
January 24, 2026
Reply from Hays Travel - Halesowen
Hi Lynne,
Thank you for this lovely review if you need anything else you know where we are. :)
Kind Regards,
Halesowen Hays Travel
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