Cassie at Hays travel always works hard to find our perfect holiday. She keeps us informed of updates and always ensures that everything goes smoothly.
Company replied
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Cassie at Hays travel always works hard to find our perfect holiday. She keeps us informed of updates and always ensures that everything goes smoothly.
Company replied
Fabulous Attentive and rewarding staff Although we changed the goal posts a few times we were rewarded with the holiday we probably need. Everyone aware of our needs and price brackets Highly... See more
Company replied
Ive always booked up with hays travel agent there deals are good and they give a good discount aswell staff are so nice and helpfull aswell i would recommend anyone to come to hays travel agencies the... See more
Company replied
I was helped on Wednesday by a girl named Carrie, I just wanted to leave a proper review to say how genuinely grateful I am for the amazing help I received when booking my holiday. She took so much ti... See more
Company replied
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
15 Regent Way, Regent shopping Centre, ML3 7EF, Hamilton, United Kingdom
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Cassie at Hays travel always works hard to find our perfect holiday. She keeps us informed of updates and always ensures that everything goes smoothly.

Reply from Hays Travel - Hamilton
Ive always booked up with hays travel agent there deals are good and they give a good discount aswell staff are so nice and helpfull aswell i would recommend anyone to come to hays travel agencies they are the best ....

Reply from Hays Travel - Hamilton
Availabllity of staff very good. Advice and support from staff very good. Follow up prompt.

Reply from Hays Travel - Hamilton
Fabulous
Attentive and rewarding staff
Although we changed the goal posts a few times we were rewarded with the holiday we probably need.
Everyone aware of our needs and price brackets
Highly recommended

Reply from Hays Travel - Hamilton
Cassie was amazing got me exactly what I wanted after changing lots and also had a very nice manner 9n phone when we spoke.x

Reply from Hays Travel - Hamilton

Reply from Hays Travel - Hamilton
As always Julie was extremely helpful and found me exactly what I was looking for .. always happy to assist and goes above and beyond

Reply from Hays Travel - Hamilton
Amanda was brilliant, we were booking a cruise with a balcony and she even searched where the best balcony cabin was highly recommend hays wouldn’t go anywhere else 🩷🩷

Reply from Hays Travel - Hamilton
Julie was very friendly and helpful as always. Great service booked 2 holidays on same visit.
Have used this shop in Hamilton for 30 years + always got good service.

Reply from Hays Travel - Hamilton

Reply from Hays Travel - Hamilton
The girl was very nice talk me different holidays and prices and insurance for holidays she was very helpful

Reply from Hays Travel - Hamilton
Answered and complied with all questions asked confidently.

Reply from Hays Travel - Hamilton

Reply from Hays Travel - Hamilton
I was helped on Wednesday by a girl named Carrie, I just wanted to leave a proper review to say how genuinely grateful I am for the amazing help I received when booking my holiday. She took so much time to really understand what I wanted, asking thoughtful questions and listening to all the little details that mattered to me. I never once felt rushed or pressured, which made such a difference. She was incredibly patient while I changed my mind a couple of times and explored different options. Made the whole process completely stress-free. Everything was explained clearly, and I felt confident that everything was being taken care of properly. It gave me such peace of mind knowing I was in good hands. I’ll definitely be booking through her again in the future, and I wouldn’t hesitate to recommend her to anyone looking to book a holiday.

Reply from Hays Travel - Hamilton
Had a good experience booking holiday staff are lovely service great

Reply from Hays Travel - Hamilton

Reply from Hays Travel - Hamilton
My experience with this company has always been that I find everyone extremely knowledgeable and helpful.

Reply from Hays Travel - Hamilton
From the moment we were there Cassie was fantastic would recommend anyone too book through Hays Travel

Reply from Hays Travel - Hamilton
Amanda is absolutely amazing, nothing is too much trouble we wouldn’t go or deal with anyone else. One in a million !!!

Reply from Hays Travel - Hamilton
The service was brilliant from start to finish. The staff were helpful and no detail was too much trouble. Thoroughly recommended

Reply from Hays Travel - Hamilton
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