Hays Travel - Hamilton Reviews 

657
TrustScore 5 out of 5

4.9

15 Regent Way, Regent shopping Centre, ML3 7EF Hamilton, GB


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Rated 5 out of 5 stars

The agent in Hamilton Jule is excellent. Very knowledgeable efficient and patient. She genuinely cares about the customer and their satisfaction which is very rare nowadays. Also Hays does full packag... See more

Company replied

Rated 5 out of 5 stars

Staff were both professional, efficient and friendly and arranged the holiday we wanted very quickly, including plane tickets and currency. The staff in this branch work very hard to please their c... See more

Company replied

Rated 5 out of 5 stars

From start to finish , Julie and Bethany made booking my cruise so easy and trouble free . Can’t speak highly enough about the help and service they provide, whatever the occasion, they make booking a... See more

Company replied

Rated 5 out of 5 stars

Absolutely great experience and good to speak to someone in a local branch who could give great advice on our destination and flight choices. The whole process was very quick and a smooth process. The... See more

Company replied


Company details

  1. Travel Agency
  2. Cruise Agency
  3. Cruise Travel Agency
  4. Cultural Tours Provider
  5. Currency Exchange Service
  6. Travel Aggregator

Written by the company

Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.


Contact info

  • 15 Regent Way, Regent shopping Centre, ML3 7EF, Hamilton, United Kingdom

  • 01698616044

4.9

Excellent

TrustScore 5 out of 5

657 reviews

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4.9

All reviews

(657)

124,737 reviews in the last 12 months

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Rated 5 out of 5 stars

I was helped on Wednesday by a girl…

I was helped on Wednesday by a girl named Carrie, I just wanted to leave a proper review to say how genuinely grateful I am for the amazing help I received when booking my holiday. She took so much time to really understand what I wanted, asking thoughtful questions and listening to all the little details that mattered to me. I never once felt rushed or pressured, which made such a difference. She was incredibly patient while I changed my mind a couple of times and explored different options. Made the whole process completely stress-free. Everything was explained clearly, and I felt confident that everything was being taken care of properly. It gave me such peace of mind knowing I was in good hands. I’ll definitely be booking through her again in the future, and I wouldn’t hesitate to recommend her to anyone looking to book a holiday.

April 29, 2026
Hays Travel - Hamilton logo

Reply from Hays Travel - Hamilton

Thank you so much it was a pleasure ~ Cassie

Rated 5 out of 5 stars

Amanda is absolutely amazing

Amanda is absolutely amazing, nothing is too much trouble we wouldn’t go or deal with anyone else. One in a million !!!

April 17, 2026
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Reply from Hays Travel - Hamilton

We appreciate your wonderful feedback!

Kind Regards
Cassie

Rated 5 out of 5 stars

I use Hays on a regular basis (Hamilton)

I use Hays on a regular basis, i research at home before visiting, and then get Cassis to double check, and price match if posible. She always very helpful,patient, and goes that bit firther to ensure everything is right for me.

April 14, 2026
Hays Travel - Hamilton logo

Reply from Hays Travel - Hamilton

We appreciate your wonderful feedback!

Kind Regards
Cassie

Rated 5 out of 5 stars

Friendly staff as usual

Friendly staff as usual. The best travel agents by far. Always have amazing holidays

April 12, 2026
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Reply from Hays Travel - Hamilton

Thank you Amanda

Rated 4 out of 5 stars

Excellent service

Excellent service. Answered all our questions in a friendly positive manner

April 10, 2026
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Reply from Hays Travel - Hamilton

We appreciate your wonderful feedback!

Kind Regards
Cassie

Rated 5 out of 5 stars

City Break

Julie went out of her way to make sure we found the right break for us. Nothing was too much trouble.
We have been dealing with her for more years than I care to count and she has never let us down.

March 31, 2026
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Reply from Hays Travel - Hamilton

Thank you amanda

Rated 5 out of 5 stars

Cassie was really patient and…

Cassie was really patient and informative. Totally listened to what I wanted and I left with a holiday and a very happy customer.

April 3, 2026
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Reply from Hays Travel - Hamilton

Thank you amanda

Rated 5 out of 5 stars

Julie and her staff

The staff a Hays travel in Hamilton were excelent especially Julie the manager she realy went out her way to get everything right for myself and my wife she could not do enought for me a very big Thank you but what can i say anytime i go into the shop i am always treated with kindness and respect Thank you Julie and your staff!P.S Get well Karen.

March 25, 2026
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Reply from Hays Travel - Hamilton

Thank you for your kind words, it is always a pleasure looking after you both. Warmest regards Julie

Rated 5 out of 5 stars

Have been with hays travel in the past…

Have been with hays travel in the past very professional and Cassie helped us a lot so looking forward to our holiday this year thanks so much

March 29, 2026
Hays Travel - Hamilton logo

Reply from Hays Travel - Hamilton

Thank you for your kind words, warmest regard's Cassie

Rated 5 out of 5 stars

First class service

As always a pleasure to do a booking with Julie always helpfull and professional at her job getting us the best deals avaliable

March 29, 2026
Hays Travel - Hamilton logo

Reply from Hays Travel - Hamilton

Thank you for your kind words, always a pleasure. Warmest regard's Julie

Rated 5 out of 5 stars

Holidays As usual

As usual no matter when I return to this Hayes shop all members of staff are always welcome and friendly and because I have been going to this shop for a very long time it always draws me back they know what I want and welcome me with a smile.

March 26, 2026
Hays Travel - Hamilton logo

Reply from Hays Travel - Hamilton

Thank you Amanda

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