Having spent approximately 4 hours in the Hanley branch, across the Saturday and Sunday. We finally came out with a City break to Italy and a Med cruise. Having dealt with Kelly, Mark and Joy (th... See more
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We only called in to get prices and see what was available to us budget wise. 3 hours later and alit of patients and help from joy we booked our first family holiday together. Joy was friendly full of... See more
Company replied
Joy was incredible really knew her stuff!! Very knowledgeable on the area, the hotels and places to eat and trips, i found the whole experience top-notch from start to finish! Always booked online pre... See more
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We met Mark at Hanley Offices and he was very helpful in giving us options because we wanted a cheap flight and he managed to find one for us within minutes and when we booked for your tickets it was... See more
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Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
2 - 2a Fountain Square, ST1 1LG, Hanley, United Kingdom
- 01782692752
4.9
Excellent
692 reviews
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Very helpful and knowledgeable Kerry…
Very helpful and knowledgeable Kerry was so profesional and very pleasant
June 16, 2026
Reply from Hays Travel - Hanley
Hi thank you for your lovely response we hope you have a lovely cruise
It is our first experience of booking …
It is our first experience of booking throat travel agency. My son recommended Hays. It was a good experience. We were looked after. Our original choice was booked but the travel agent lady couldn't do more to help us. She rang people. Looked in brochures with us and she only let us go once we were satisfied. She found us another offer with more days in a different area of Cornwall.. i would give the lady, sorry i have forgotten her name, and the travel agency 10☆
June 9, 2026
Reply from Hays Travel - Hanley
Hi Lynn, thank you for your review and thank you for the 10 star rating, thanks Mark and the team.
Kelly made sure we were 100 percent…
Kelly made sure we were 100 percent with everything before booking.. made sure we knew everything about our holiday as it's out first time abroad and went above and beyond to help us with insurance too
June 6, 2026
Reply from Hays Travel - Hanley
We are so pleased to hear we could make your first trip abroad so seamless and stress-free. Thank you for your kind words! Mark & the team.
Always use hays Hanley branch,always…
Always use hays Hanley branch,always helpful and professional.
June 10, 2026
Reply from Hays Travel - Hanley
Thank you for booking in store again with us.
Pleasant staff member mark
Pleasant staff member mark, also answered my questions that I had
Thank you
June 10, 2026
Reply from Hays Travel - Hanley
We're glad our team provided excellent service and answered your questions. Thank you for your kind words! Many thanks, Mark & the team.
Love the staff at the hanley store
Love the staff at the hanley store. Always really helpful and friendly. Used you 3 times in 12 months and always a pleasure
June 7, 2026
Reply from Hays Travel - Hanley
We are so pleased to hear you always receive such helpful and friendly service from our team. Thank you for your continued support! Many thanks, Mark & the team.
KERRY 6 JUNE 2026
Kerry was extremely helpful and professional and also very friendly. We would definitely recommend her,
June 7, 2026
Reply from Hays Travel - Hanley
Hi Roy, thank you for lovely comments towards Kerry and again thank you for booking with us again, thanks Mark and the team.
Reply from Hays Travel - Hanley
Hi Gerald, thank you for booking in store with us again. We hope you have a wonderful holiday.
Reply from Hays Travel - Hanley
Thank you for booking with us and taking the time to leave a positive review. Many thanks, Mark & the team.
Reply from Hays Travel - Hanley
Thank you for booking with us and taking the time to leave a positive review. Many thanks, Mark & the team.
Having spent approximately 4 hours in…
Having spent approximately 4 hours in the Hanley branch, across the Saturday and Sunday. We finally came out with a City break to Italy and a Med cruise.
Having dealt with Kelly, Mark and Joy (the previous week) we can honestly say that nothing was too much trouble.
All were extremely helpful, knowledgeable and patient.
Would definitely recommend to anyone.
May 18, 2026
Reply from Hays Travel - Hanley
Hi Rob and Kerry, thank you for your lovely comments, it is always our pleasure to help find your next adventure, so thank you again for booking with us, thanks Mark and the team.
Wheelchair users abroad.
We always use Hays Travel as they really look after us .my wife being in a wheelchair and not being able to walk hays travel sort out all our needs to still go away abroad and everything is in place for our requirements.joy sorted out the things we needed and we gave her the destination we would like to go to and our budget and the joy showed us five different resorts and the facility’s available.booking was easy and efertless.the service hays travel provided is 100 /100.and always come home after holidays and pop in store and tell them how much we enjoyed ourselves.
May 21, 2026
Reply from Hays Travel - Hanley
Hi Mark, thank you for kind words towards Joy and I am so pleased you have an amazing holiday to look forward too, thanks again for booking with us again thanks Mark and the team.
Very helpfull staff,didnt mind going…
Very helpfull staff,didnt mind going back and forth between holidays until I decided upon which one
May 6, 2026
Reply from Hays Travel - Hanley
Hi Richard, thank you for taking the time in completing our review, we do appreciate the feedback, and again thank you for booking with us, thanks Mark and the team.
Always a warm and friendly welcome from…
Always a warm and friendly welcome from all the staff at Hanley branch. Kelly dealt with my booking, she goes above and beyond to get the best deal and offers. Very helpful and knowledgeable! Great service as normal. 💜
May 3, 2026
Reply from Hays Travel - Hanley
We appreciate your kind review of our Hanley branch! We're happy to hear that you always receive a warm welcome and that our team provides great service. Many thanks, Mark & the team.
Kerry was really helpful and helped us…
Kerry was really helpful and helped us find the Holliday at the right price
May 10, 2026
Reply from Hays Travel - Hanley
We're happy we could help you find the perfect holiday at the right price. Thank you for letting us be a part of your travel planning! Many thanks, Mark & the team.
Joy, an amazing travel advisor
Joy, as usual went beyond what was expected, improved our November booking by sorting a 3 week deal for the same price as a 2 week stay and sorted our booking for next March. She’s worth her weight in gold. Thank you
May 9, 2026
Reply from Hays Travel - Hanley
Hi Geoffrey thank you so much for lovely words towards Joy, you did indeed get a bit of a bargain :), thanks again Mark and the team.
Always helpful and happy to see me…
Always helpful and happy to see me friendly and knowledgeable great team of people
March 18, 2026
Reply from Hays Travel - Hanley
Hi Chris, thank you for your review and again thank you for booking with us, thanks Mark and the team.
I always book with hays travel as they…
I always book with hays travel as they have the time to explain every last detail the team is very friendly can’t wait to book my next trip with them
May 3, 2026
Reply from Hays Travel - Hanley
We appreciate you taking the time to leave us such a fantastic review! It's great to hear that our team provides such a detailed and friendly service. Many thanks, Mark & the team.
Great service
Great service, really friendly and super helpful. We went in with quite specific requirements but it want a problem for Kerry who was patient and thorough in searching for a number of options for us to look through. Just brilliant. Looking forward to the holiday.
April 26, 2026
Reply from Hays Travel - Hanley
We appreciate your kind words and are so happy to hear about the positive experience you had. It's wonderful knowing we could meet your specific requirements with patience and care. We hope you enjoy your holiday! Many thanks, Mark & the team.
Hays Travel Hanley
We went in to the store to make an enquiry on, the information given in a clear concise way allowed us to make a decision to book .
April 29, 2026
Reply from Hays Travel - Hanley
We're happy to hear that the information we provided helped you make a booking decision. It's always our pleasure to assist our customers. Many thanks, Mark & the team
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