Hannah was amazing. It has taken me a while to get this holiday booked due to changes in our preferences, But Hannah stuck with me and kept changing her searches to suit our group. She found us a grea... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Hannah was first class taking calls late yesterday evening and putting our minds at rest that we had found the perfect holiday and we were delighted that she went into every detail possible . wonde... See more
I have booked my holidays through Hannah Prosser at Hays Travel for years and have always received brilliant service . I know I have nothing to worry about when I book and just look forward to my holi... See more
Company replied
Would highly recommend Hannah Prosser. We booked our first cruise with Hannah and she was extremely knowledgeable and guided us with what we needed to book. Hannah took plenty of time to talk through... See more
Company replied
Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
Personal Travel Consultant Hannah Prosser, CF63, Barry, United Kingdom
- 1446334026
4.9
Excellent
347 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Hannah was great and really helpful…
Hannah was great and really helpful when helping us look for our holiday. She literally found us the perfect holiday for what we were looking for at an exceptional price.
October 20, 2023
Reply from Hays Travel - Hannah Prosser
Thanks for taking the time to leave a kind review!
Hannah was helpful
Hannah was helpful, polite, quick and on the ball with everything. i swear i booked a holiday within about 6 minutes 🤣🤣🤣
September 30, 2023
Reply from Hays Travel - Hannah Prosser
Thank you for the 5 star review! You were a pleasure to book, possibly in record time!
Hannah has been amazing with us
Hannah has been amazing with us. Professional, honest and accommodating. Nothing is even too much trouble even when contacted out of office hours.
September 28, 2023
Reply from Hays Travel - Hannah Prosser
Thank you both for trusting me with booking you another fabulous holiday...I am always just on the end of the phone.
Very helpful and incredibly efficient.
September 24, 2023
Reply from Hays Travel - Hannah Prosser
Thank you for your 5* star review!
Ease of booking all information given…
Ease of booking all information given to you.easy payment. Helpful staff.
September 23, 2023
Reply from Hays Travel - Hannah Prosser
Thank you for taking time to leave a review!
Reply from Hays Travel - Hannah Prosser
Thank you for a 5* review!
Very quick in replying to messages
Very quick in replying to messages. Very knowledgeable & helpful.
September 4, 2023
Reply from Hays Travel - Hannah Prosser
Thank you for a 5* review!
A* Service. Highly Recommend
Hannah was very helpful and knowledgeable, nothing was to much trouble for her. All the questions we had, she answered in great detail and promptly. Highly recommend booking your holiday’s with Hannah.
September 3, 2023
Reply from Hays Travel - Hannah Prosser
Thank you so much for a lovely review, it was a pleasure to help you arrange such a great trip!
Very professional service
Very professional service, everything was catered for with no problems.Quick response to emails.
September 2, 2023
Reply from Hays Travel - Hannah Prosser
Thank you for taking the time to leave a 5 star review
Hannah was fantastic
Hannah was fantastic, got our holiday booked in minutes. Literally minutes.
Can't thank her enough
August 23, 2023
Reply from Hays Travel - Hannah Prosser
Thank you so much for the kind review, Glad we could find the perfect holiday and so quickly too!
Hannah goes above and beyond to help…
Hannah goes above and beyond to help and advise.
August 10, 2023
Reply from Hays Travel - Hannah Prosser
Thank you for the 5 stars!
Reply from Hays Travel - Hannah Prosser
Thank you for the kind review!
Reply from Hays Travel - Hannah Prosser
Thank you for taking time to review!
Reply from Hays Travel - Hannah Prosser
Thank you for your kind review! Much appreciated!
So very helpful
So very helpful, any questions that I had were answered. Very smooth and straight forward. Thank you Hays and Hannah
August 2, 2023
Reply from Hays Travel - Hannah Prosser
Thank you for your kind review, it was a pleasure helping your lovely family find the right holiday!
Reply from Hays Travel - Hannah Prosser
Thank you! Now the countdown begins!
Hannah
Hannah, the travel consultant is so helpful. She goes above and beyond to help you find exactly what you’re looking for and is extremely knowledgable about destinations. She is very friendly and doesn’t try to sell you unnecessary or unwanted extras. I highly recommend you give her a call for all your holiday needs.
July 23, 2023
Reply from Hays Travel - Hannah Prosser
Thank you so much for such a lovely 5* review, always a pleasure helping you find the right holiday.
Great communication
Great communication. Range of options to suit budget. Looking forward to our break away already. Always tempted by the advertised holidays but this is the first and hopefully not the last
July 21, 2023
Reply from Hays Travel - Hannah Prosser
Thank you for taking the time to leave a review, much appreciated.
An excellent friendly service
An excellent friendly service, providing guidance on the hotels choosen with respect to their locations, facilities and overall merits to suit our requirements.
July 26, 2023
Reply from Hays Travel - Hannah Prosser
Thank you again for your support and allowing me to help find the perfect break.
Excellent service
I made contact with Hannah as she had come highly recommended by several people to me. Hannah found us a holiday well within our budget in no time at all. It has everything we requested and more. Hannah has been extremely helpful throughout the process of searching for and booking our holiday and made everything really easy. Paperwork received straightaway. Excellent customer service, thank you Hannah.
July 17, 2023
Reply from Hays Travel - Hannah Prosser
Thank you so much for your review, I'm glad I could help. My client portfolio is made from recommendations so I appreciate it.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.