Went in there not knowing where to go. Ian who helped us was great we looked at Morocco first but was a bit to expensive for us. About 2 3 hours later we managed to book a week in Palma nova majorca.... See more
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Karen Lenihan was both patient and helpful in dealing with myself and 4 friends request for booking flights 2 Salzburg in Austria. She spent a long time sourcing good flights and transfers for us . P... See more
Company replied
Karen in the store was so very friendly and helpful that i have recomended her to a friend at work. And he had also booked with her.Excelent service thank you.
The man who helped me out was called Will and he was fantastic, made sure to give me all the information I needed and talked through the steps that I didn’t understand.
Company replied
Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
3a Broad Walk, CM20 1JF, Harlow, England, United Kingdom
- 01279886739
4.7
Excellent
33 reviews
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Karen in the store was so very friendly…
Karen in the store was so very friendly and helpful that i have recomended her to a friend at work. And he had also booked with her.Excelent service thank you.
July 17, 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Went in there not knowing where to go
Went in there not knowing where to go. Ian who helped us was great we looked at Morocco first but was a bit to expensive for us. About 2 3 hours later we managed to book a week in Palma nova majorca. He didn’t seem to mind us being there for so long. Once we got home another member of the family decided they wanted to come so I rang and spoke to Ian again so he looked into it for us. At first the price was quite high so he said would the family member mind if we all shared one room so he rang the hotel (I believe) and managed to secure a room for 4 of us for nearly £500 cheaper. So we are now looking forward to our holiday and would definitely book through hays travel in the future.
July 14, 2026
Reply from Hays Travel - Harlow
Hi Jeanette, thank you so much for taking the time to leave us such a lovely review! 😊 It was an absolute pleasure helping you and your family find the perfect holiday.
We completely understand that booking a trip is a big decision, with lots of options and plenty to think about, so there's never any rush. We're always happy to take the time to answer questions, explore different possibilities, and make sure you feel confident you're choosing the holiday that's just right for you.
Thanks again for your kind words, and we hope you all have an amazing time making wonderful memories together! ✈️☀️🌴
Will was very helpful and friendly
Will was very helpful and friendly. He asked questions to help us to make sure we made the right decisions
July 21, 2026
Reply from Hays Travel - Harlow
I am more then happy to help and look forward to seeing you guys again! Will
Excelent service cant fault them in…
Excelent service cant fault them in anyway everything went exactly as planned
July 18, 2026
Reply from Hays Travel - Harlow
Thank you for your lovely review! It was our pleasure to get you sorted out! Thanks for the lovely cakes! Abigail x
Very good and helpful
July 10, 2026
Reply from Hays Travel - Harlow
Hi Gordon, It was my pleasure to help you and to get your daughter a flight back to the UK. I hope she is now back safe and sound. Erin x
Reply from Hays Travel - Harlow
Hi Susan and Martin,
Thank you so much for your wonderful feedback! It was great to meet you. I am so pleased to hear that you felt welcome and that I could help you. It was pleasure and I truly appreciate your kind words and look forward to seeing you again soon.
Kind Regards
Karen
Amazing experience staff are so helpful…
Amazing experience staff are so helpful and friendly very impressed.
July 5, 2026
Reply from Hays Travel - Harlow
Hi Kerry, thank you so much for taking the time to leave a review. It was a pleasure meeting you and John in store on Saturday and thank you for booking with us. I look forward to seeing you again soon. Kind regards, Karen and all at Hays travel Harlow x
Karen and the team exceeded our…
Karen and the team exceeded our expectations. Excellent service
June 27, 2026
Reply from Hays Travel - Harlow
Morning Allen and Elaine,
Thank you for your kind review. I am thrilled that myself and the team exceeded your expectations. We will always strive to do so. Thank you for booking with us and we look forward to seeing you again soon.
Regards,
Karen and all the team at Hays travel Harlow.
x
Karen Lenihan was both patient and…
Karen Lenihan was both patient and helpful in dealing with myself and 4 friends request for booking flights 2 Salzburg in Austria. She spent a long time sourcing good flights and transfers for us . Payment with allocated seats was taken twice on our Monzo card but Karen spent a long time onto British Airways to sort this for us.
June 30, 2026
Reply from Hays Travel - Harlow
Hi Denise,
Thank you for taking the time to write this review. It was lovely seeing you and your friends in store yesterday and it was a pleasure being able to help sort out the right flights and transfers for you all. I'm also happy that I could also assist with the issue of the duplicate payment from BA. I look forward to you booking many more trips with me and I look forward to seeing you again soon.
Kind regards,
Karen
I do not ordinarily give a review for…
I do not ordinarily give a review for receiving ‘good service’ because this is simply staff doing the job they have been employed for. I do however have to commend Hayes Travel Harlow for the level of service received from their staff particularly Karen; who coped exceptionally well when I tried to sort a holiday recently. Hayes are not affiliated to any one Travel company, and Karen not only resolved my issues but also unexpectedly saved me a substantial sum of money! The biggest gain in visiting Hayes, and I recommend them to you, is the fact that they ‘make the customer feel valued’, something we don’t get from the Internet. Hooray for the high street returning and Hayes in particular.
June 27, 2026
Reply from Hays Travel - Harlow
Dear Michael,
Thank you so much for your wonderful feedback! We are so pleased to hear about the exceptional service you received from Karen and that She exceeded your expectations. Making our customers feel valued is truly important to us, and we're delighted Karen could could resolve your issues and save you money too!. We look forward to seeing you again in the near future.
Kind Regards
Karen and all the team at Hays Travel
Reply from Hays Travel - Harlow
Thank you for your kind review Sharon, it was a pleasure helping you find your holiday.
Great staff
The man who helped me out was called Will and he was fantastic, made sure to give me all the information I needed and talked through the steps that I didn’t understand.
June 23, 2026
Reply from Hays Travel - Harlow
Thank you for coming in and seeing us, we look forward to seeing you again soon! will
They were so helpful
They were so helpful. I told them where I wanted to go, and they sorted out my holiday
June 13, 2026
Reply from Hays Travel - Harlow
Were always happy to help and i can not wait to hear all about your lovely holiday and help you in the future, Will.
Reply from Hays Travel - Harlow
Hi Ralph and Sally. Thank you so much for leaving your review and I am so pleased that you were happy with the service. I look forward to seeing you again soon. All the best for now. Karen
Erin was absolutely amazing finding us…
Erin was absolutely amazing finding us a lovely holiday very patient
June 10, 2026
Reply from Hays Travel - Harlow
It was my pleasure finding you both a fab holiday and thank you so much for the beautiful flowers. I look forward to hearing all about your Paphos stay. Erin x
Very good service from Abigail
Very good service from Abigail, she explained and went through all options thoroughly with us and assisted us to make the perfect holiday choice .
June 14, 2026
Reply from Hays Travel - Harlow
Thank you for your lovely 5* review! It was my pleasure! Thank you for booking with us again. Abigail x
Erin Nugent helped me find a great deal…
Erin Nugent helped me find a great deal in sardina. She was utterly fabulous. Very professional and friendly. And very patient despite my numerous changes.....
June 11, 2026
Reply from Hays Travel - Harlow
Thank you for your lovely review! I'm so glad I could find your perfect holiday for you and your family. I can't wait to hear all about and see all the pictures when you come back. Erin x
The team were lovely and made us feel…
The team were lovely and made us feel comfortable booking such a big holiday. Especially Abbie who booked the holiday for us. They are a credit to you.
June 6, 2026
Reply from Hays Travel - Harlow
Thank you for your lovely review. I'm so glad we got it all sorted for you 😄 I can't wait to hear about it all and see your pictures! xx
Reply from Hays Travel - Harlow
Thank you Teresa for your kind words. I'm happy I was able to help you book your holiday and look forward to seeing you again soon. Karen and all of the team at Hays Travel Harlow x
Reply from Hays Travel - Harlow
Thank you for coming in and seeing us, more then happy to help!
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