We went into our Harlow branch of Hays & spoke to Ian about a Titan holiday we liked the look of . Ian was so informative & tailer made our holiday to suit us & an hour later we left after booking it... See more
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Abbie, as always, was very efficient and accommodating. She is a credit to your team. We have had nothing but a high standard of service delivered y Abbie.
Booked our holiday with Karen, she was very helpful answered any questions/ concerns we had. Gave us some very good travel advice/ tips. Couldn’t have been happier with the service and would definitel... See more
Company replied
Karen Lenihan was both patient and helpful in dealing with myself and 4 friends request for booking flights 2 Salzburg in Austria. She spent a long time sourcing good flights and transfers for us . P... See more
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Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
3a Broad Walk, CM20 1JF, Harlow, England, United Kingdom
- 01279886739
4.8
Excellent
45 reviews
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Reply from Hays Travel - Harlow
Thank you for your kind review Sharon, it was a pleasure helping you find your holiday.
Great staff
The man who helped me out was called Will and he was fantastic, made sure to give me all the information I needed and talked through the steps that I didn’t understand.
June 23, 2026
Reply from Hays Travel - Harlow
Thank you for coming in and seeing us, we look forward to seeing you again soon! will
They were so helpful
They were so helpful. I told them where I wanted to go, and they sorted out my holiday
June 13, 2026
Reply from Hays Travel - Harlow
Were always happy to help and i can not wait to hear all about your lovely holiday and help you in the future, Will.
Reply from Hays Travel - Harlow
Hi Ralph and Sally. Thank you so much for leaving your review and I am so pleased that you were happy with the service. I look forward to seeing you again soon. All the best for now. Karen
Erin was absolutely amazing finding us…
Erin was absolutely amazing finding us a lovely holiday very patient
June 10, 2026
Reply from Hays Travel - Harlow
It was my pleasure finding you both a fab holiday and thank you so much for the beautiful flowers. I look forward to hearing all about your Paphos stay. Erin x
Very good service from Abigail
Very good service from Abigail, she explained and went through all options thoroughly with us and assisted us to make the perfect holiday choice .
June 14, 2026
Reply from Hays Travel - Harlow
Thank you for your lovely 5* review! It was my pleasure! Thank you for booking with us again. Abigail x
Erin Nugent helped me find a great deal…
Erin Nugent helped me find a great deal in sardina. She was utterly fabulous. Very professional and friendly. And very patient despite my numerous changes.....
June 11, 2026
Reply from Hays Travel - Harlow
Thank you for your lovely review! I'm so glad I could find your perfect holiday for you and your family. I can't wait to hear all about and see all the pictures when you come back. Erin x
The team were lovely and made us feel…
The team were lovely and made us feel comfortable booking such a big holiday. Especially Abbie who booked the holiday for us. They are a credit to you.
June 6, 2026
Reply from Hays Travel - Harlow
Thank you for your lovely review. I'm so glad we got it all sorted for you 😄 I can't wait to hear about it all and see your pictures! xx
Reply from Hays Travel - Harlow
Thank you Teresa for your kind words. I'm happy I was able to help you book your holiday and look forward to seeing you again soon. Karen and all of the team at Hays Travel Harlow x
Reply from Hays Travel - Harlow
Thank you for coming in and seeing us, more then happy to help!
Working alongside Abbie and Ian at the…
Working alongside Abbie and Ian at the newly opened Harlow branch to create the holiday for my husband’s birthday to Canada was greatly helped by both their knowledge and experience we have a fantastic itinerary that we can’t wait to experience
June 2, 2026
Reply from Hays Travel - Harlow
Thank you for your kind review, it was lovely sitting with you both and planning the Canada trip. Look forward to seeing you in branch again soon! Ian & Abbie
Hays Harlow absolutely great,
Hays Harlow absolutely great,
all staff are helpful booked the holiday we wanted Karen was brilliant and couldn’t of done more for us,
Thanks to you all
May 29, 2026
Reply from Hays Travel - Harlow
Hi Joanne, thank you so much for taking the time to write this review and I am so happy that I was able to find you the perfect holiday and that you were happy with my service. It was a pleasure meeting you and Donna and we all look forward to seeing you again soon. Karen and all at Hays travel Harlow x
The young lady was very helpful and…
The young lady was very helpful and patient with us
May 28, 2026
Reply from Hays Travel - Harlow
Thank you for your kind words and lovely review. It was a pleasure to find what you were looking for. Erin x
Very helpfull
May 20, 2026
Reply from Hays Travel - Harlow
Thank you for taking your time to write this review. It was a pleasure to find what you was looking for. I hope to see you again soon. Erin x
All the staff were so helpful slbeitcit…
All the staff were so helpful slbeitcit waa a new shop they went oit of their way to ensure we could make our booking
May 16, 2026
Reply from Hays Travel - Harlow
Thank you for your lovely review! Thank you for being so patient with us! It was my pleasure. Abbie x
Erin was very friendly and welcoming
Erin was very friendly and welcoming.
I explained what I wanted an Erin found the place I requested.
Although I was her only second booking, she was very good.
May 19, 2026
Reply from Hays Travel - Harlow
Thank you Mark for your lovely review. It was a pleasure to find what you were looking for. I look forward to seeing you again soon. Erin x
I HAVE TO WAIT A SHORT WHILE AND WAS…
I HAVE TO WAIT A SHORT WHILE AND WAS OFFERED A TEA IN THE MEAN TIME. KAREN VERY HELPFUL AND ALSO ANDY
May 12, 2026
Reply from Hays Travel - Harlow
Hi Valerie, thank you for taking the time to write a review. It was lovely seeing you in store and helping you book your holiday for Greece. We look forward to seeing you again soon. Regards Karen and all the team at Harlow x
Reply from Hays Travel - Harlow
Thank you for taking the time to provide us we a 5 star review, it is very much appreciated, and was a pleasure chatting with you and finding you your holiday. Ian
With the agents help we have found a…
With the agents help we have found a holiday that suits all our needs
May 17, 2026
Reply from Hays Travel - Harlow
Dear Ann. Thank you for taking the time to write a review for us. I am so happy I was able to find what you were looking for. I hope this will be the first of many holidays through us here at Hays Travel. Regards. Karen x
Careful and considerate…
Careful and considerate attention.followed the the process all the way through from start to completion with full satisfaction on our behalf.. job well done...
May 3, 2026
Reply from Hays Travel - Harlow
Thank you so much for your kind review, I really appreciate you taking the time to provide it. It was a pleasure helping yourself and Pauline with your trip. I look forward to seeing you again soon. Ian
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