Hays Travel - Harrow Reviews 

463
TrustScore 5 out of 5

4.8

324c Station Road, HA1 2DX Harrow, GB


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Rated 5 out of 5 stars

Friendly helpful staff who do all the paperwork for you making it less stressful when navigating the booking process. They even contact you to tell you that the check-in has been opened and that you... See more

Company replied

Rated 5 out of 5 stars

We were served by Kate at your Harrow Branch. Kate was friendly, enormously helpful & very knowledgeable. We will definitely be using Hays again & requesting Kate. She is an asset to your company.

Company replied

Rated 5 out of 5 stars

The staff at the Harrow branch were so helpful and friendly. Due to this we decided to stick with Hayes Travel and not go to tui. It was so nice, the way that they went through the different holidays... See more

Company replied

Rated 5 out of 5 stars

Another successful holiday booking to Morocco, as well as going off on a cruise holiday, assisted by Amanda at Hays Travel, Harrow With her vast experience, and in-depth knowledge about the trav... See more

Company replied


Company details

  1. Travel Agency
  2. Cruise Agency
  3. Cruise Travel Agency
  4. Cultural Tours Provider
  5. Currency Exchange Service
  6. Travel Aggregator

Written by the company

Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.


Contact info

  • 324c Station Road, HA1 2DX, Harrow, United Kingdom

  • 02039252738

4.8

Excellent

TrustScore 5 out of 5

463 reviews

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4.8

All reviews

(463)

119,270 reviews in the last 12 months

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Rated 5 out of 5 stars

I love the personal touch

I love the personal touch. Everyone in the Harrow branch is so helpful and friendly

July 8, 2026
Hays Travel - Harrow logo

Reply from Hays Travel - Harrow

Thank you for your feedback and very kind words.
It is very much appreciated.
Regards
Kate

Rated 5 out of 5 stars

Hays Travel in Harrow are the number…

Hays Travel in Harrow are the number one for me they always so helpful to me they are like families well done to Hays Travel.

July 5, 2026
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Reply from Hays Travel - Harrow

Thank you for booking with us again - it is rewarding to help you book your next adventure - Amanda

Rated 4 out of 5 stars

Customer service great

Customer service great
George always very helpful and informative.

June 26, 2026
Hays Travel - Harrow logo

Reply from Hays Travel - Harrow

THank you for the lovely review! I hope you have a wonderful time- George

Rated 5 out of 5 stars

Very helpful and clear

Very helpful and clear

June 28, 2026
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Reply from Hays Travel - Harrow

Thank you for taking the time to write a review, it was a pleasure to help with your 2027 Holiday- Amanda

Rated 5 out of 5 stars

Friendly helpful staff who do all the…

Friendly helpful staff who do all the paperwork for you making it less stressful when navigating the booking process. They even contact you to tell you that the check-in has been opened and that your boarding passes have been printed off and are ready for collection. Brilliant service.

June 28, 2026
Hays Travel - Harrow logo

Reply from Hays Travel - Harrow

Thank you for the lovely review and booking with us again - Amanda

Rated 5 out of 5 stars

Great service

Tryvell has gone above and beyond with answering my endless questions and making the whole experience easy and not at all stressful.

June 30, 2026
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Reply from Hays Travel - Harrow

Glad I was able to make the experience easy and stress-less for you. =) - Tryvell

Rated 5 out of 5 stars

Kate at your Harrow Branch

We were served by Kate at your Harrow Branch. Kate was friendly, enormously helpful & very knowledgeable. We will definitely be using Hays again & requesting Kate. She is an asset to your company.

June 30, 2026
Hays Travel - Harrow logo

Reply from Hays Travel - Harrow

Thank you so much for your feedback and very kind words.
Really pleased we could book your travel for you. Look forward to seeing you again for the next one.
Many thanks
Kate

Rated 4 out of 5 stars

Package

Because he looked at the flights & got a early flight. Otherwise I would have got to the hotel late. The package was a good deal with bed & breakfast . But I wish they had dinner with it. Next time I would like to use another airline then Easy jet.He booked it quick. I hope I can get 100 pounds discount next time.

June 16, 2026
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Reply from Hays Travel - Harrow

Thank you for the Kind Review it was a Pleasure to Book your Holiday. - Xander

Rated 5 out of 5 stars

Have booked many holidays in Harrow .

Have booked many holidays in Harrow .
Always found all the staff, very helpful friendly and professional.

June 23, 2026
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Reply from Hays Travel - Harrow

Thank you for your kind review and booking your holidays with us - Amanda

Rated 5 out of 5 stars

Hello

Hello
We are very happy with our experience with Hays.
Staff were very helpful with our complicated needs. Specially George who was really patient with us.
Thank you

June 19, 2026
Hays Travel - Harrow logo

Reply from Hays Travel - Harrow

Thanks so much for the lovely 5* review! I hope you have a lovely trip- George

Rated 4 out of 5 stars

Knowledgeable and helpful…

Knowledgeable and helpful representatives

June 12, 2026
Hays Travel - Harrow logo

Reply from Hays Travel - Harrow

Thank you for taking the time to write a review your feedback is appreciated - Tryvell and Amanda

Rated 5 out of 5 stars

The staff at the Harrow branch

The staff at the Harrow branch were so helpful and friendly. Due to this we decided to stick with Hayes Travel and not go to tui. It was so nice, the way that they went through the different holidays and pricing. The fact that we can book everything under the same roof, holiday, transfer, wherlcgair arrangement, travel insurance ticks all the boxes. Well done guys!

June 13, 2026
Hays Travel - Harrow logo

Reply from Hays Travel - Harrow

Thank you so much for your lovely review! I hope you have an amazing time and we look forward to seeing you again soon - George

Rated 5 out of 5 stars

Amanda in the Harrow branch was…

Amanda in the Harrow branch was absolutely amazing …
She sent so many choices of different holidays and found a cruise that is perfect for all 3 of us she’s didn’t give up until she got the best trip and to now have got a suite on this ship is like an amazing treat for us
Very grateful 🙏 to Amanda

June 9, 2026
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Reply from Hays Travel - Harrow

Thank you so much for your feedback and very kind words.
So glad i could find the perfect cruise for you and your family.
Many thanks
Amanda

Rated 5 out of 5 stars

Amanda at Hays in Harrow was very…

Amanda at Hays in Harrow was very helpful. She gave me many choices of hotel and what they provide so I can check and read up on more. I then was able to make choice of hotel and was delighted that it has exceeded the standard I was looking for. When I arrived at my destination, I was very happy. I have already booked my next holiday with her.Thank you Amanda

June 4, 2026
Hays Travel - Harrow logo

Reply from Hays Travel - Harrow

Hi Sofia,

Thank you for your feedback and very kind words.
Many thanks
Amanda

Rated 5 out of 5 stars

Took time to find a holiday that met…

Took time to find a holiday that met our dates and requirements and also helped sort out holiday insurance before booking the holiday.

June 5, 2026
Hays Travel - Harrow logo

Reply from Hays Travel - Harrow

Hello Ian,

Thank you so much for your feedback and very kind words.
So happy we could arrange your holiday for you.
Many thanks

Rated 5 out of 5 stars

I am always treated very well .my…

I am always treated very well .my planned holiday was booked and staff always polite and ready to serve me when I go in great team who do what they can to help

June 2, 2026
Hays Travel - Harrow logo

Reply from Hays Travel - Harrow

Thank you for your 5* review! We look forward to seeing you again soon- George

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