As always Amanda was excellent even with me chopping and changing my mind lol. She made the whole experience easy. So friendly. Highly recommend Hays travel Harrow very friendly and nothing is to much... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
As always Amanda was excellent even with me chopping and changing my mind lol. She made the whole experience easy. So friendly. Highly recommend Hays travel Harrow very friendly and nothing is to much... See more
Company replied
Extremely welcoming staff. I explained what I wanted and the representative, who is fairly new, Xavier was very confident and very good at searching for the most suitable flight. Explained every deta... See more
Company replied
We always try to book our holidays with Hays Travel. We told Tryvell our budget and exactly what we were looking for, and he was incredibly patient in helping us find the right holiday. Nothing was to... See more
Company replied
Friendly helpful staff who do all the paperwork for you making it less stressful when navigating the booking process. They even contact you to tell you that the check-in has been opened and that you... See more
Company replied
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
324c Station Road, HA1 2DX, Harrow, United Kingdom
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.

Reply from Hays Travel - Harrow
Walking in to your Harrow branch I was welcome in by a lovely lady, who asked could she help, I was not sure she would, not walked into a travel agent store for a long while, I was much surprised. After thinking she would help I relaxed.

Reply from Hays Travel - Harrow
Kate was excellent. Nothing was too much for her. She spent a long time getting exactly the holiday we wanted.

Reply from Hays Travel - Harrow

Reply from Hays Travel - Harrow

Reply from Hays Travel - Harrow
My name is MR.T As always I say they are lovely people and great atmosphere we ask many questions and you can tell they try everything they can to find something to happy with what you looking for, I must mention the manager AMANDA she's a very professional and her customers services is very high standards and helpful also my favourite to deal with is GEORGE he's very professional on his job, with modesty I travel the round of the world by Hayes travel at Harrowis the best of my best over all well done with kind regards.

Reply from Hays Travel - Harrow
Kate was patient and supportive in helping me make a decision that fit my budget. Would definitely recommend her and will be letting her support me booking any extras that I need.

Reply from Hays Travel - Harrow
I just want to say a huge Thank-You to Tryvell Allen -Charles. I came to Tryvell with a very specific holiday in mind to Madrid -Spain and asked him to see what he could do, he pulled through and got me exactly the holiday that I had in mind. In addition he arranged my preferred Airline to fly with and Hotel and plane seat. I was also Informed me about Travel Insurance and The Hays Travel Buy Back Guarantee which I found extremely useful. Tryvell Allen - Charles was thorough and helpful! 10/10 for his customer service experience. Very pleased with Tryvell. Huge thank you to you! I'll be back to book my next holiday.

Reply from Hays Travel - Harrow
Wonderful staff, most helpful to a first time cruiser. Cannot recommend Hays enough
I prefer seeing/speaking to someone about booking a holiday.

Reply from Hays Travel - Harrow
Friendly staff and very helpful
Got a lovely mug of coffee!!

Reply from Hays Travel - Harrow
Amanda looked after me at Hays travel in Harrow she was extremely helpful and a pleasure to deal with and will be looking forward to using her services again myself and my partner go away at least 5/6 times a year and we will definitely return

Reply from Hays Travel - Harrow

Reply from Hays Travel - Harrow
I had an absolutely wonderful experience at Hays Travel Harrow yesterday, thanks to the exceptional service from George.
From the moment we started, George was friendly, patient, and genuinely listened to what I was looking for. I will be travelling with my 7 year old son and had a specific idea in mind, and he went above and beyond to find a holiday that matched our needs perfectly. His knowledge, enthusiasm, and attention to detail made the whole process stress-free and enjoyable.
George was amazing — professional, warm, and incredibly helpful. It’s rare to feel so confident and well looked after when booking a holiday, but he truly delivered outstanding customer service.
Thank you, George, for making this such a positive experience. I wouldn’t hesitate to recommend Hays Travel Harrow and will definitely be returning for future trips!

Reply from Hays Travel - Harrow
Solo booking for a week's holiday (air ticket & hotel) with some specific requirements in Rome. Booking ably managed by George. My planned-for hotel was unavailable so George proposed an adjacent alternative of equivalent standard but lesser cost. Paperwork faultless. Holiday itself worked out exactly as planned with no hint of problems. The usual very high-standard from Hays Travel. Thank you. I will return.

Reply from Hays Travel - Harrow
Kate (harrow branch)was absolutely excellent in finding our holiday to Spain. She called a few weeks before also and started the search for us then. Emailing over holidays to look at. Such great customer service.

Reply from Hays Travel - Harrow
Excellent service. Nothing too much trouble. Very friendly. Great with people who don’t get on with the internet !

Reply from Hays Travel - Harrow
Whenever I use Hays travel they give me time and information to make the right decisions for the travel and the holiday.
At the various offices that I have used they are professional and friendly. The one time that I needed help( I was in Europe) a txt to them and it was sorted. Thank you.

Reply from Hays Travel - Harrow
It was plesuse to book my holiday lady was very helpful and professional.

Reply from Hays Travel - Harrow
I took off from my house and landed in Hays Travel, Harrow. The sun was shinning, the birds were singing, and the service was excellent. Thank you Hays Travel.

Reply from Hays Travel - Harrow
I saw xander and he was very helpful and also very patient with me, I went to book a holiday at short notice and without a firm destination in mind. Xander found a hotel that suited my needs and made the booking quick and easy. Would recommend Hays travel to anyone.

Reply from Hays Travel - Harrow
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.