Hays Travel - Harrow Reviews 

492
TrustScore 5 out of 5

4.8

324c Station Road, HA1 2DX Harrow, GB


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Rated 5 out of 5 stars

As always Amanda was excellent even with me chopping and changing my mind lol. She made the whole experience easy. So friendly. Highly recommend Hays travel Harrow very friendly and nothing is to much... See more

Company replied

Rated 5 out of 5 stars

Extremely welcoming staff. I explained what I wanted and the representative, who is fairly new, Xavier was very confident and very good at searching for the most suitable flight. Explained every deta... See more

Company replied

Rated 5 out of 5 stars

We always try to book our holidays with Hays Travel. We told Tryvell our budget and exactly what we were looking for, and he was incredibly patient in helping us find the right holiday. Nothing was to... See more

Company replied

Rated 5 out of 5 stars

Friendly helpful staff who do all the paperwork for you making it less stressful when navigating the booking process. They even contact you to tell you that the check-in has been opened and that you... See more

Company replied


Company details

  1. Travel Agency
  2. Cruise Agency
  3. Cruise Travel Agency
  4. Cultural Tours Provider
  5. Currency Exchange Service
  6. Travel Aggregator

Written by the company

Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.


Contact info

  • 324c Station Road, HA1 2DX, Harrow, United Kingdom

  • 02039252738

4.8

Excellent

TrustScore 5 out of 5

492 reviews

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4.8

All reviews

(492)

122,875 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

I was pleased,and in no time relaxed in the chair.

Walking in to your Harrow branch I was welcome in by a lovely lady, who asked could she help, I was not sure she would, not walked into a travel agent store for a long while, I was much surprised. After thinking she would help I relaxed.

February 28, 2026
Hays Travel - Harrow logo

Reply from Hays Travel - Harrow

Thank you so much for your feedback and very kind words.
It was a pleasure to assist you,
many thanks
Kate

Rated 5 out of 5 stars

GREAT SERVICE AND AGENT TRYVELL…

GREAT SERVICE AND AGENT TRYVELL EXTREMLY HELPFUL

February 27, 2026
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Reply from Hays Travel - Harrow

Glad you was happy with the service you was provided. Wishing you an amazing holiday once it comes around =) . - Tryvell

Rated 5 out of 5 stars

Very professional

Very professional, courteous , informative & welcoming

February 17, 2026
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Reply from Hays Travel - Harrow

Thank you very much it was a pleasure to meet & serve you. When the time comes i hope you enjoy your trip =) - Tryvell

Rated 5 out of 5 stars

My name is MR.T As always I say they…

My name is MR.T As always I say they are lovely people and great atmosphere we ask many questions and you can tell they try everything they can to find something to happy with what you looking for, I must mention the manager AMANDA she's a very professional and her customers services is very high standards and helpful also my favourite to deal with is GEORGE he's very professional on his job, with modesty I travel the round of the world by Hayes travel at Harrowis the best of my best over all well done with kind regards.

February 22, 2026
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Reply from Hays Travel - Harrow

Thank you for such a delightful review, it's always a pleasure to book your round the world adventures and I look forward to seeing you again soon. I will of course pass your kind comments onto Amanda as well- George

Rated 5 out of 5 stars

Kate was patient and supportive in…

Kate was patient and supportive in helping me make a decision that fit my budget. Would definitely recommend her and will be letting her support me booking any extras that I need.

February 19, 2026
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Reply from Hays Travel - Harrow

Hi Karen,

Thank you so much for your feedback and very kind words.
It is very much appreciated.

Rated 5 out of 5 stars

Absolutely brilliant! I can't praise Tryvell Allen -Charles enough!

I just want to say a huge Thank-You to Tryvell Allen -Charles. I came to Tryvell with a very specific holiday in mind to Madrid -Spain and asked him to see what he could do, he pulled through and got me exactly the holiday that I had in mind. In addition he arranged my preferred Airline to fly with and Hotel and plane seat. I was also Informed me about Travel Insurance and The Hays Travel Buy Back Guarantee which I found extremely useful. Tryvell Allen - Charles was thorough and helpful! 10/10 for his customer service experience. Very pleased with Tryvell. Huge thank you to you! I'll be back to book my next holiday.

February 6, 2026
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Reply from Hays Travel - Harrow

aww I don't deserve such kind words but thank you so much! This has put a smile on my face first thing this morning. I look forward to seeing you again =) - Tryvell

Rated 5 out of 5 stars

Wonderful staff

Wonderful staff, most helpful to a first time cruiser. Cannot recommend Hays enough

I prefer seeing/speaking to someone about booking a holiday.

February 15, 2026
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Reply from Hays Travel - Harrow

It was a Pleasure to help with this booking and hopefully we will see you again soon. - Xander

Rated 5 out of 5 stars

Friendly staff and very helpful

Friendly staff and very helpful
Got a lovely mug of coffee!!

February 13, 2026
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Reply from Hays Travel - Harrow

Thank you for the lovely review! I hope you enjoy your holidays, see you soon! - George

Rated 5 out of 5 stars

Amanda looked after me at Hays travel…

Amanda looked after me at Hays travel in Harrow she was extremely helpful and a pleasure to deal with and will be looking forward to using her services again myself and my partner go away at least 5/6 times a year and we will definitely return

February 10, 2026
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Reply from Hays Travel - Harrow

Raymond,

I appreciate your kind words and am so happy to hear about your positive experience. I look forward to assisting you with your travel plans in the future! - Amanda

Hays Travel

Rated 5 out of 5 stars

Very happy with the service

Very happy with the service. Thank you

February 4, 2026
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Reply from Hays Travel - Harrow

Thank you for the lovely 5* review! I'm really glad we could get a holiday organised for you again and I hope you have a lovely time - George

Rated 5 out of 5 stars

Outstanding Service from George at Hays Travel Harrow

I had an absolutely wonderful experience at Hays Travel Harrow yesterday, thanks to the exceptional service from George.
From the moment we started, George was friendly, patient, and genuinely listened to what I was looking for. I will be travelling with my 7 year old son and had a specific idea in mind, and he went above and beyond to find a holiday that matched our needs perfectly. His knowledge, enthusiasm, and attention to detail made the whole process stress-free and enjoyable.
George was amazing — professional, warm, and incredibly helpful. It’s rare to feel so confident and well looked after when booking a holiday, but he truly delivered outstanding customer service.
Thank you, George, for making this such a positive experience. I wouldn’t hesitate to recommend Hays Travel Harrow and will definitely be returning for future trips!

January 28, 2026
Hays Travel - Harrow logo

Reply from Hays Travel - Harrow

Thank you so much for the fantastic 5* review you've given me! I'm so glad we could get something booked for you and I hope you have a lovely time, see you again soon! - George

Rated 5 out of 5 stars

Rome: Solo booking for a week's holiday

Solo booking for a week's holiday (air ticket & hotel) with some specific requirements in Rome. Booking ably managed by George. My planned-for hotel was unavailable so George proposed an adjacent alternative of equivalent standard but lesser cost. Paperwork faultless. Holiday itself worked out exactly as planned with no hint of problems. The usual very high-standard from Hays Travel. Thank you. I will return.

January 8, 2026
Unprompted review
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Reply from Hays Travel - Harrow

Thank you very much for the fantastic 5* review, I'm glad to hear that you enjoyed the holiday and I look forward to seeing you again soon! - George

Rated 5 out of 5 stars

Kate (harrow branch)was absolutely…

Kate (harrow branch)was absolutely excellent in finding our holiday to Spain. She called a few weeks before also and started the search for us then. Emailing over holidays to look at. Such great customer service.

January 23, 2026
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Reply from Hays Travel - Harrow

Thank you very much for your kind words and amazing feedback.
It is greatly appreciated !

Rated 5 out of 5 stars

Excellent service

Excellent service. Nothing too much trouble. Very friendly. Great with people who don’t get on with the internet !

January 24, 2026
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Reply from Hays Travel - Harrow

We appreciate your fantastic feedback! We're so glad that you found our service excellent and friendly and helpful, Thank you for booking with us again - Amanda

Hays Travel

Rated 5 out of 5 stars

Whenever I use Hays travel they give me…

Whenever I use Hays travel they give me time and information to make the right decisions for the travel and the holiday.
At the various offices that I have used they are professional and friendly. The one time that I needed help( I was in Europe) a txt to them and it was sorted. Thank you.

January 23, 2026
Hays Travel - Harrow logo

Reply from Hays Travel - Harrow

Thank you Linda, for your kind words and amazing feedback.
It is greatly appreciated.!

Rated 5 out of 5 stars

Thank you Hays Travel

I took off from my house and landed in Hays Travel, Harrow. The sun was shinning, the birds were singing, and the service was excellent. Thank you Hays Travel.

January 10, 2026
Hays Travel - Harrow logo

Reply from Hays Travel - Harrow

Thank you for the amazing 5* review! It was a pleasure to book your holiday and we look forward to seeing you again soon - George

Rated 5 out of 5 stars

I saw xander and he was very helpful…

I saw xander and he was very helpful and also very patient with me, I went to book a holiday at short notice and without a firm destination in mind. Xander found a hotel that suited my needs and made the booking quick and easy. Would recommend Hays travel to anyone.

January 14, 2026
Hays Travel - Harrow logo

Reply from Hays Travel - Harrow

Thank you very much for the kind review. I hope you have an amazing Trip and look forward to seeing you when you Return. - Xander

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