As always Amanda was excellent even with me chopping and changing my mind lol. She made the whole experience easy. So friendly. Highly recommend Hays travel Harrow very friendly and nothing is to much... See more
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Extremely welcoming staff. I explained what I wanted and the representative, who is fairly new, Xavier was very confident and very good at searching for the most suitable flight. Explained every deta... See more
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We always try to book our holidays with Hays Travel. We told Tryvell our budget and exactly what we were looking for, and he was incredibly patient in helping us find the right holiday. Nothing was to... See more
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Friendly helpful staff who do all the paperwork for you making it less stressful when navigating the booking process. They even contact you to tell you that the check-in has been opened and that you... See more
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Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
324c Station Road, HA1 2DX, Harrow, United Kingdom
- 02039252738
4.8
Excellent
492 reviews
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Great customer service
Great customer service. No delays,very patient professionalism top notch
January 11, 2026
Reply from Hays Travel - Harrow
We appreciate you taking the time to leave us such a wonderful review. We're so glad you were happy with our service. Hopefully we see you again soon. -Tryvell =)
The personal touch.
We like the personal treatment we get and that our holiday is tailored to our needs.
January 9, 2026
Reply from Hays Travel - Harrow
Thank you for the lovely 5* review! It's always a pleasure booking your adventures and I hope to see you again soon - George
Kate is very nice lady and good…
Kate is very nice lady and good helpful. Be patience with us though we are profoundly deaf. She send us emails. I have asked her for searching where we stay different places . Everything are in organised perfect.
January 9, 2026
Reply from Hays Travel - Harrow
Hi Mrs Cranwell,
Thank you so much for booking with me and Hays Travel, and for your very kind words.
Many thanks
Kate
Kate looked after us at the Harrow…
Kate looked after us at the Harrow store to help us book our 1st ever cruise. She was so helpful and friendly and made it a great experience so thank you Kate
January 6, 2026
Reply from Hays Travel - Harrow
Hello Mr & Mrs Worley,
Thank you for booking your first cruise with me and Hays Travel, and your very kind words.
Regards
Kate
Staff go out of their way to help
December 31, 2025
Reply from Hays Travel - Harrow
Thank you for your kind review. We hope to see you again in the future.
Staff very friendly and helpful
Staff very friendly and helpful. Good service as usual
December 12, 2025
Reply from Hays Travel - Harrow
Thank you very much for your kind words. The whole of the Team wish you & your Mrs a Merry Christmas - Tryvell
Reply from Hays Travel - Harrow
Thank you for the kind comments and enjoy your trip! - George
Made to feel very welcome and have…
Made to feel very welcome and have wonderful staff and always ready to help and spend time finding out the best for you
December 10, 2025
Reply from Hays Travel - Harrow
We appreciate you taking the time to share your experience. We're happy to hear that we made you feel welcome and were helpful in finding the best options for you.- Xander
Such a beautiful and professional team…
Such a beautiful and professional team . Found Rose absolutely wonderful with her patience and George to accompany her to give me the best experience in booking my holiday . More to come once I am back 😊
November 19, 2025
Reply from Hays Travel - Harrow
Thank you so much for your wonderful 5* review, it's amazing to hear how you had such a good experience with us. I will pass your lovely review onto Rose. Hope to see you again soon! - George
When we Walked into the shop we was…
When we Walked into the shop we was welcomed by the consultant he asked us to sit down he then asked us what sort of holiday we would like he went through everything throughly we would dreconmend hays travel to anyone one
Our consultant was zander
November 16, 2025
Reply from Hays Travel - Harrow
Thank you very much for your kind review. It was my pleasure to be able to help book your Holiday. - Xander
Reply from Hays Travel - Harrow
Thank you for your lovely review, it was a pleasure to book your forthcoming holiday for you.
Kind regards
Kate
Lots of assistance
Kate along with the manager of the Harrow shop were very helpful and patient with us. We managed to get everything sorted with a lot of assistance from them.We would like to thank them for all there help.
November 1, 2025
Reply from Hays Travel - Harrow
Thank you for your amazing review. It was a pleasure booking your forthcoming holiday.
Kind regards
Kate & Amanda
Kate made our holiday booking…
Kate made our holiday booking experience quick simple and exciting, she’s a pro
November 2, 2025
Reply from Hays Travel - Harrow
Thank you for your amazing review, so pleased we could book your forthcoming holiday.
Kind regards
Kate
I deeply regret booking through Hays…
I deeply regret booking through Hays Travel. Despite being very clear about our dietary requirements, they failed to ensure these were accommodated and did nothing to advocate for us with the travel provider.
The support provided was extremely limited and unhelpful, with poor communication throughout. At no point did Hays Travel show the professionalism, diligence, or care expected from a reputable agency.
This experience has been disappointing and frustrating, and I will never use Hays Travel again. I strongly caution anyone considering booking with them to think twice, especially if you have special requirements or expect even basic support.
July 14, 2025
Unprompted review
Reply from Hays Travel - Harrow
Thank you for your feedback. I understand you have emailed today to advise you have accepted the offer from Norwegian Cruise Lines, and now consider the mater closed. I am, however, very sorry you remain dissatisfied with the overall service received from Hays Travel. We do strive to provide the best possible service at all times, and it is with regret this has not been your experience on this occasion.
Kind Regards
Amanda
Hotel was great
Hotel was great, fabulous holiday, definitely going again soon. Very friendly. nice grub etc. Cracking !
See uou again soon.
October 17, 2025
Reply from Hays Travel - Harrow
I am glad you had a fabulous holiday - I look forward to booking your next break - Kate
The experience was excellent the are…
The experience was excellent the are extremely helpful especially Kate and Amanda. Both of them worked very hard and sorted our holiday to a tee 5*rating!!!!
October 19, 2025
Reply from Hays Travel - Harrow
Thank you very much for your kind review. It was a pleasure assisting you in planning your holiday. -
Kate and Amanda
We always book our holidays at Hays…
We always book our holidays at Hays travel. We booked our last one on the 3rd of October for Christmas and the New year. Tryvell was very helpful, gave us lots of advice on getting private transfers as out hotel is on a bit of a slope and we would have to pull our cases up it. He is very professional, Amanda ,Kate ,George and Tryvell have always looked after us very well.
October 4, 2025
Reply from Hays Travel - Harrow
Thank you for giving us a 5 star review - Thank you for your kind words and it is a pleasure to help you with all of your holiday plans -Amanda
The staff (George) was extremely…
The staff (George) was extremely friendly and helpful. They also were adaptable regarding disabilities that I had. He made the booking easy and that we were informed the whole way through.
September 28, 2025
Reply from Hays Travel - Harrow
Thank you so much for the lovely 5* review! I'm glad you found the service helpful, if you have any questions before you go il be here- George
Every thing from booking your holidays…
Every thing from booking your holidays and helping
October 7, 2025
Reply from Hays Travel - Harrow
Thank you for your lovely review, if there's anything we can do to make it a 5 please let us know! I hope you have a lovely trip- George
Reply from Hays Travel - Harrow
thank you very much for your kind words =) - Tryvell
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