As always Amanda was excellent even with me chopping and changing my mind lol. She made the whole experience easy. So friendly. Highly recommend Hays travel Harrow very friendly and nothing is to much... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Extremely welcoming staff. I explained what I wanted and the representative, who is fairly new, Xavier was very confident and very good at searching for the most suitable flight. Explained every deta... See more
Company replied
We always try to book our holidays with Hays Travel. We told Tryvell our budget and exactly what we were looking for, and he was incredibly patient in helping us find the right holiday. Nothing was to... See more
Company replied
Friendly helpful staff who do all the paperwork for you making it less stressful when navigating the booking process. They even contact you to tell you that the check-in has been opened and that you... See more
Company replied
Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
324c Station Road, HA1 2DX, Harrow, United Kingdom
- 02039252738
4.8
Excellent
492 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
The staff at the Harrow branch
The staff at the Harrow branch were so helpful and friendly. Due to this we decided to stick with Hayes Travel and not go to tui. It was so nice, the way that they went through the different holidays and pricing. The fact that we can book everything under the same roof, holiday, transfer, wherlcgair arrangement, travel insurance ticks all the boxes. Well done guys!
June 13, 2026
Reply from Hays Travel - Harrow
Thank you so much for your lovely review! I hope you have an amazing time and we look forward to seeing you again soon - George
Amanda in the Harrow branch was…
Amanda in the Harrow branch was absolutely amazing …
She sent so many choices of different holidays and found a cruise that is perfect for all 3 of us she’s didn’t give up until she got the best trip and to now have got a suite on this ship is like an amazing treat for us
Very grateful 🙏 to Amanda
June 9, 2026
Reply from Hays Travel - Harrow
Thank you so much for your feedback and very kind words.
So glad i could find the perfect cruise for you and your family.
Many thanks
Amanda
Amanda at Hays in Harrow was very…
Amanda at Hays in Harrow was very helpful. She gave me many choices of hotel and what they provide so I can check and read up on more. I then was able to make choice of hotel and was delighted that it has exceeded the standard I was looking for. When I arrived at my destination, I was very happy. I have already booked my next holiday with her.Thank you Amanda
June 4, 2026
Reply from Hays Travel - Harrow
Hi Sofia,
Thank you for your feedback and very kind words.
Many thanks
Amanda
Took time to find a holiday that met…
Took time to find a holiday that met our dates and requirements and also helped sort out holiday insurance before booking the holiday.
June 5, 2026
Reply from Hays Travel - Harrow
Hello Ian,
Thank you so much for your feedback and very kind words.
So happy we could arrange your holiday for you.
Many thanks
Reply from Hays Travel - Harrow
Thank you for the Kind Review it was a Pleasure to Book your Holiday. - Xander
I am always treated very well .my…
I am always treated very well .my planned holiday was booked and staff always polite and ready to serve me when I go in great team who do what they can to help
June 2, 2026
Reply from Hays Travel - Harrow
Thank you for your 5* review! We look forward to seeing you again soon- George
Reply from Hays Travel - Harrow
Always happy to help =) Tryvell
Amanda at Harrow Hays Travel had…
Amanda at Harrow Hays Travel had printed off my EasyJet boarding passes for my upcoming holiday for when I arrived. Once again Amanda very efficient. Great service.
May 16, 2026
Reply from Hays Travel - Harrow
Thank yo for booking your next holiday with us while you were collecting your boarding passes
Amanda
Hays Travel for happy holidays ✈️
Another successful holiday booking to Morocco, as well as going off on a cruise holiday, assisted by Amanda at Hays Travel, Harrow
With her vast experience, and in-depth knowledge about the travel industry, there is never a problem choosing our destinations. As always, we feel very happy with the best deals we got offered.
In our openion, Amanda is a credit to Hays Travel.👍
Navin and Gita Pujara
( London )
May 13, 2026
Reply from Hays Travel - Harrow
Thank you for your lovely review - it is always my pleasure to help with your holiday plans - Amanda
Kathleen took time to look at all the…
Kathleen took time to look at all the options on my holiday thoughts and I booked a holiday on the day, which I was planning for next year
Whilst still offering me holiday ideas for this year
May 13, 2026
Reply from Hays Travel - Harrow
Thank you for your feedback and kind words.
Always happy to assist you with whatever you require.
Many thanks
Kate
Hays Travel, Harrow
I use Hays Travel in Harrow every year and always receive excellent customer service.
A special mention to George who is always extremely helpful & makes the booking process that much easier.
May 11, 2026
Reply from Hays Travel - Harrow
Thank you so much for the amazing 5* review! We all hope you have a lovely time- George
A* experience
I went there through someone s recommendation who has been going there.
My visit was superb. Very welcoming surround. Served by Kathleen, who was very helpful.
Will be visiting again and will recommend it to others aswell.
May 9, 2026
Reply from Hays Travel - Harrow
Thank you so much for your lovely feedback and kind words.
It was a pleasure to help you book your holiday.
Regards
Kate
We saw Amanda yesterday with someone's…
We saw Amanda yesterday with someone's recommendation. She was very helpful with our requirements and we managed to book our holiday straight away.
May 11, 2026
Reply from Hays Travel - Harrow
Thank you for taking the time to write a review It was lovely to meet with you and a pleasure to help you book your holiday
Amanda
A welcoming atmosphere from the staff along with the appropriate help and guidance
Welcoming atmosphere, with help and guidance
May 7, 2026
Reply from Hays Travel - Harrow
Always a pleasure =) - Tryvell
Booking with Hays Travel
The booking experience is great thanks to the help of Tryvell at the Harrow branch. The payment process is well appreciated as it felt safe to use. I'm looking forward to my holiday.
May 7, 2026
Reply from Hays Travel - Harrow
Glad to hear you was happy with booking experience. Enjoy your holiday when it comes =) - Tryvell
Xander…
I dealt with Xander I went in knowing what and where I wanted to go. Xander made the whole process very seamless
April 29, 2026
Reply from Hays Travel - Harrow
Thank you very much for your feedback and very kind words.
Very efficient and friendly.
May 3, 2026
Reply from Hays Travel - Harrow
Thank you very much for your feedback and kind words
George in Harrow branch helped us to…
George in Harrow branch helped us to book a coach trip to Scotland with putting us at ease with his great approach to his work. He went beyond the call of duty to make it very clear and helpful towards our holiday.
He is a great asset to Hays !!
May 2, 2026
Reply from Hays Travel - Harrow
Thank you so much for such a lovely review! I hope you have a fantastic time and we hope to see you again soon- George
Very helpful and efficient
Very helpful and efficient. Shout out to Xander and Kate for their care.
April 23, 2026
Reply from Hays Travel - Harrow
Thank you for your feedback and very kind words, they are much appreciated.
Many thanks
Kate
Staffs was very helpful
Staffs was very helpful, Kate birthday guy who took my booking very good
April 21, 2026
Reply from Hays Travel - Harrow
Thank you so much for your feedback and very kind words.
Many thanks,
Kate
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.