Hays Travel - Hassocks Reviews 

163
TrustScore 5 out of 5

4.9

11 Keymer Road, BN6 8AD Hassocks, GB


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Rated 5 out of 5 stars

Holly was very helpful, taking our original plan and offering alternative solutions. We already had a cruise booked and Holly was able to tailor our holiday to fit round it. Following a number of ch... See more

Company replied

Rated 5 out of 5 stars

Holly in the Hassocks branch was prepared with some quotes when I arrived and booked the Holiday professionally and helped us with the final decision making.

Company replied

Rated 5 out of 5 stars

Lauren at Hays Travel in Hassocks was fantastic throughout. We wanted to go to Italy at quite short notice and Lauren helped us find packages with flights and hotels to choose from. At one point we ch... See more

Company replied

Rated 5 out of 5 stars

Excellent service, made planning a group skiing trip a doddle! Holly was knowledgeable, understanding and a joy to deal with, I’ll be coming back for my other holiday plans!

Company replied


Company details

  1. Travel Agency
  2. Cruise Agency
  3. Cruise Travel Agency
  4. Cultural Tours Provider
  5. Currency Exchange Service
  6. Travel Aggregator

Written by the company

Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.


Contact info

  • 11 Keymer Road, BN6 8AD, Hassocks, United Kingdom

  • 01273 844848

4.9

Excellent

TrustScore 5 out of 5

163 reviews

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4.9

All reviews

(163)

123,510 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Friendly service as soon as we walked…

Friendly service as soon as we walked through the door. We wanted to get insurance cover for our holidays this year and we got cover straight away.
Very pleased with the service we received from Kelly

March 5, 2026
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Reply from Hays Travel - Hassocks

Thank you for your kind words!

Rated 5 out of 5 stars

Holly is always so lovely and helpful

Holly is always so lovely and helpful. She made booking our holiday a very simple and straight forward process as always.
She also keeps in touch when we order currency. Brilliant service.

February 22, 2026
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Reply from Hays Travel - Hassocks

Thank you for your kind feedback!

Rated 2 out of 5 stars

Sent wrong cabin number by email when I…

Sent wrong cabin number by email when I said I didn’t want email then went in next day they then said I didn’t have a cabin didn’t tell me about the discount so I thought I hadn’t been given it all very frustrating Went home and booked another trip with Riviera by phone and it was much better

February 3, 2026
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Reply from Hays Travel - Hassocks

Hi Christine,

Thank you for your feedback, we’re very sorry to read about your experience and completely understand how frustrating that must have been.

We apologize for the incorrect information you received. This was an unintentional error in the text, and we can assure you that your booking was correctly processed.

As we have price parity with Riviera Travel, we like to inform customer's on the price they would be paying at the time of booking including promotions, as opposed to previous prices, we apologise if this wasn't communicated clearly.

Your feedback will be shared with the team so we can improve communication and ensure this doesn’t happen again. Please feel free to contact our manager on 01273 844848 if you would like to discuss this further.

Rated 5 out of 5 stars

Helpful Holiday Planning from Hays!

Your Travel Adviser was extremely helpful offering several options on the holidays we were looking at. She was competent in answering our questions and provided a very satisfactory service.

February 6, 2026
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Reply from Hays Travel - Hassocks

Thank you for your kind feedback!

Rated 5 out of 5 stars

Assured service and knowledgeable advisors

Holly listened to our requirements found and offered a selection of accommodation discussed the pros and cons and advised from knowledge, so we could choose the holiday that suited us the best. She was calm and assured through the process and gave us confidence to make the choice. Excellent service as always at Hays

February 2, 2026
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Reply from Hays Travel - Hassocks

Thank you for your lovely feedback; we're happy to hear that you received excellent service and that we could assist you in choosing the holiday that best suited your needs. Thank you for sharing your positive experience with us!

Rated 5 out of 5 stars

Friendly and helpful

Lauren was very friendly and helpful. If she did not know the answer, then she would ask or find out for us.
All the team that were present when we were there were friendly.

January 21, 2026
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Reply from Hays Travel - Hassocks

Thank you for your kind feedback!

Rated 5 out of 5 stars

I have asked so much from cruise to an…

I have asked so much from cruise to an extended stay, to looking up hotels as ones given by Cruise were not good. Organising this and everything for us has been amazing. Thank you Holly!

January 15, 2026
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Reply from Hays Travel - Hassocks

Thank you for your lovely feedback!

Rated 5 out of 5 stars

The high street travel shop that blows the internet away...

Ok so I have used Hayes travel before a holiday to Mauritius for our Honeymoon this was a once in a life time trip and was perfectly Managed by the Hassocks branch. last year I decided to buy a holiday voucher as a present for my wife excellent choice after having a chat with the staff at this branch again... Holly has been fantastic in everyway and has continued to supply advice choice and the upmost customer satisfaction yet again from your Hassocks branch. We don't live in Hassocks but in Brighton however this little branch is so customer facing and proven to us to meet any questions raised in a super speedy lovely manner. We always leave feeling relaxed about our purchase and know our holiday advice is clear and very reassuring.

January 4, 2026
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Reply from Hays Travel - Hassocks

Thank you so much for your lovely feedback. We’re thrilled to hear about your positive experiences with our branch. It means a lot that you choose to visit us from Brighton, and we’re so pleased you always feel relaxed and well looked after. We look forward to helping with many more holidays to come!

Rated 5 out of 5 stars

One Stop Booking

We visited Hays in Hassocks to book a city break in Copenhagen. Lauren was our advisor and she took us through all aspects of the booking resulting in us purchasing the trip. She was friendly, helpful and knowledgeable, thank you.

January 5, 2026
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Reply from Hays Travel - Hassocks

Thank you for your kind feedback!

Rated 5 out of 5 stars

I found Kelly to be very helpful and…

I found Kelly to be very helpful and informative and she had been to the place we were thinking of going and she bought photos in to show us different things so very helpful

December 21, 2025
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Reply from Hays Travel - Hassocks

Thank you for your kind feedback!

Rated 5 out of 5 stars

Exceptional service

Exceptional service - went the extra mile for my requirements to make it a perfect trip

November 19, 2025
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Reply from Hays Travel - Hassocks

Thank you for your kind feedback!

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