Holly was very helpful, taking our original plan and offering alternative solutions. We already had a cruise booked and Holly was able to tailor our holiday to fit round it. Following a number of ch... See more
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Lauren at Hays Travel in Hassocks was fantastic throughout. We wanted to go to Italy at quite short notice and Lauren helped us find packages with flights and hotels to choose from. At one point we ch... See more
Company replied
Holly listened to our requirements found and offered a selection of accommodation discussed the pros and cons and advised from knowledge, so we could choose the holiday that suited us the best. She w... See more
Company replied
Holly is always so lovely and helpful. She made booking our holiday a very simple and straight forward process as always. She also keeps in touch when we order currency. Brilliant service.
Company replied
Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
11 Keymer Road, BN6 8AD, Hassocks, United Kingdom
- 01273 844848
4.8
Excellent
148 reviews
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Reply from Hays Travel - Hassocks
Thank you for your kind feedback!
I had a really good experience with…Kelly
I had a really good experience with Kelly at Hays Travel. Found a lovely holiday at great prices and will be back to book some more. Many thanks
March 12, 2026
Reply from Hays Travel - Hassocks
Thank you for your kind feedback!
Efficient and friendly
Holly was very helpful, taking our original plan and offering alternative solutions. We already had a cruise booked and Holly was able to tailor our holiday to fit round it. Following a number of changes that we asked for, Holly proposed a new itinerary that worked well for us.
Highly recommend using Hays in Hassocks for travel planning.
March 1, 2026
Reply from Hays Travel - Hassocks
Thank you for your kind words!
i was stranded in vietnam and couldn’t…
i was stranded in vietnam and couldn’t book a flight home, hays were very helpful and kind and managed to get me home safe!
March 1, 2026
Reply from Hays Travel - Hassocks
Thank you for your kind words Freddie, we are glad we could help and got back home safe!
Helpful, charming and no pressure
Lauren at Hays Travel in Hassocks was fantastic throughout. We wanted to go to Italy at quite short notice and Lauren helped us find packages with flights and hotels to choose from. At one point we changed our minds and thought we might not go, but then changed back to wanting to go. Lauren was patient, helpful, clear and applied no pressure. We were delighted with the service we received and are so looking forward to our holiday.
March 6, 2026
Reply from Hays Travel - Hassocks
Thank you for your kind words!
Friendly service as soon as we walked…
Friendly service as soon as we walked through the door. We wanted to get insurance cover for our holidays this year and we got cover straight away.
Very pleased with the service we received from Kelly
March 5, 2026
Reply from Hays Travel - Hassocks
Thank you for your kind words!
Reply from Hays Travel - Hassocks
Thank you for your kind feedback!
Holly is always so lovely and helpful
Holly is always so lovely and helpful. She made booking our holiday a very simple and straight forward process as always.
She also keeps in touch when we order currency. Brilliant service.
February 22, 2026
Reply from Hays Travel - Hassocks
Thank you for your kind feedback!
Sent wrong cabin number by email when I…
Sent wrong cabin number by email when I said I didn’t want email then went in next day they then said I didn’t have a cabin didn’t tell me about the discount so I thought I hadn’t been given it all very frustrating Went home and booked another trip with Riviera by phone and it was much better
February 3, 2026
Reply from Hays Travel - Hassocks
Hi Christine,
Thank you for your feedback, we’re very sorry to read about your experience and completely understand how frustrating that must have been.
We apologize for the incorrect information you received. This was an unintentional error in the text, and we can assure you that your booking was correctly processed.
As we have price parity with Riviera Travel, we like to inform customer's on the price they would be paying at the time of booking including promotions, as opposed to previous prices, we apologise if this wasn't communicated clearly.
Your feedback will be shared with the team so we can improve communication and ensure this doesn’t happen again. Please feel free to contact our manager on 01273 844848 if you would like to discuss this further.
Friendly and efficient.
February 6, 2026
Reply from Hays Travel - Hassocks
Thank you for your kind feedback!
Helpful Holiday Planning from Hays!
Your Travel Adviser was extremely helpful offering several options on the holidays we were looking at. She was competent in answering our questions and provided a very satisfactory service.
February 6, 2026
Reply from Hays Travel - Hassocks
Thank you for your kind feedback!
Assured service and knowledgeable advisors
Holly listened to our requirements found and offered a selection of accommodation discussed the pros and cons and advised from knowledge, so we could choose the holiday that suited us the best. She was calm and assured through the process and gave us confidence to make the choice. Excellent service as always at Hays
February 2, 2026
Reply from Hays Travel - Hassocks
Thank you for your lovely feedback; we're happy to hear that you received excellent service and that we could assist you in choosing the holiday that best suited your needs. Thank you for sharing your positive experience with us!
Reply from Hays Travel - Hassocks
Thank you for your kind feedback!
Friendly and helpful
Lauren was very friendly and helpful. If she did not know the answer, then she would ask or find out for us.
All the team that were present when we were there were friendly.
January 21, 2026
Reply from Hays Travel - Hassocks
Thank you for your kind feedback!
Usual high standards.
Friendly, professional, service, my vague requirements turn into reality. Never had a bad experience at this branch.
January 21, 2026
Reply from Hays Travel - Hassocks
Thank you for your kind feedback!
I have asked so much from cruise to an…
I have asked so much from cruise to an extended stay, to looking up hotels as ones given by Cruise were not good. Organising this and everything for us has been amazing. Thank you Holly!
January 15, 2026
Reply from Hays Travel - Hassocks
Thank you for your lovely feedback!
Reply from Hays Travel - Hassocks
Thank you for your kind feedback!
Holly very helpful and informative,made…
Holly very helpful and informative,made booking with ease and confidence,all aspects covered and explained.
January 7, 2026
Reply from Hays Travel - Hassocks
Thank you for your lovely feedback!
Great service from the staff as always
Great service from the staff as always, the only place to book a holiday
January 1, 2026
Reply from Hays Travel - Hassocks
Thank you for your kind feedback!
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