I wanted to book a New Zealand trip but not an off the shelf one out of a brochure. I gave Holly a spreadsheet of what I wanted to achieve, where I wanted to visit, flights, car hire, train and tri... See more
Company replied
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I wanted to book a New Zealand trip but not an off the shelf one out of a brochure. I gave Holly a spreadsheet of what I wanted to achieve, where I wanted to visit, flights, car hire, train and tri... See more
Company replied
Holly was very helpful, taking our original plan and offering alternative solutions. We already had a cruise booked and Holly was able to tailor our holiday to fit round it. Following a number of ch... See more
Company replied
Lauren at Hays Travel in Hassocks was fantastic throughout. We wanted to go to Italy at quite short notice and Lauren helped us find packages with flights and hotels to choose from. At one point we ch... See more
Company replied
Holly in the Hassocks branch was prepared with some quotes when I arrived and booked the Holiday professionally and helped us with the final decision making.
Company replied
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
11 Keymer Road, BN6 8AD, Hassocks, United Kingdom
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Particular attention to my personal requests and requirements .Good interactions when phoning to book my holidays direct with supplies asking thoughtful and direct questions .
An experienced and dedicated travel agent determined t achieve an overly holiday for us clients.
Hays are fortunate to have this lady and her fellow colleagues.

Reply from Hays Travel - Hassocks
I saw both Charlotte and Ellie and both were very efficient in getting the booking done - answering questions, clarifying concerns, putting me at ease. We had done some of our own hotel research so the booking agents were not too pushed to give hotel advice.
I anticipate a satisfactory conclusion when we pick up our documents in September after they have been checked by the staff.

Reply from Hays Travel - Hassocks
Very helpful and informative, a great experience and pleasure going there. I will continue to book all future holidays with Hays

Reply from Hays Travel - Hassocks
They were very good and prompt in what they were doing. They give a very good service. Very polite and so much better.

Reply from Hays Travel - Hassocks
Found the whole experience very good. Charlotte at the Hassocks branch was extremely helpful & put us completely at ease. First time we have used Hays Travel & will definitely use them again.

Reply from Hays Travel - Hassocks
All the staff are so friendly and on your level and give honest advice.

Reply from Hays Travel - Hassocks
Charlotte at the Hassocks office very professional and knowledgeable. No fault of hers the booking became quite complicated due to P&O but we worked through pragmatically and achieved our ultimate goal

Reply from Hays Travel - Hassocks
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