I was going round in circles trying to arrange a holiday for a family of ten so I popped into local Hays Travel, listed our requirements and left them to it! Next day I received four options with... See more
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HASTINGS BRANCH KATIE WAS ABSOLUTELY BRILLIANT BOOKED OUR CHRISTMAS HOLIDAY TO EURO DISNEY, Listened to everything we required and sorted it out even when the woman on the other end of the phone los... See more
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Katy welcomed us with a lovely warm smile. Asked relevant questions as to the holiday we would like and found us a lovely break, making sure to include thd little tweaks we asked for ie good flight... See more
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Nice lady completed flights and car hire quickly and efficiently. Recommend hays rather than direct booking on Internet as so much easier and never had any problems.
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Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
209/210 Queens Rd, TN34 1QP, Hastings, United Kingdom
- 01424572604
5.0
Excellent
1K reviews
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Amazing STAFF, amazing SERVICE 👍
Stuck in Turkey ( Izmir ) due to EasyJet cancelling a flight. No back up from EasyJet, no accommodation offered. In fact, no flight alternative for SIX DAYS ( which was booked full anyway )! We were right royally stuffed!
With EasyJet having no dedicated staff, and not answering phone calls or emails, I was SO relieved I had booked via Hays Travel in hastings. Their staff are ALL incredible and friendly and were on the case within minutes.
Unfortunately they couldn't magic up a flight that didn't exist, BUT they were they for support, back up and to help with alternatives.
We finally got home under our own steam via Turkish Airlines ( a PROFESSIONAL airline ) via Istanbul, two days later. BUT I am now £2000.00 out of pocket for hotel accommodation, taxis and flights. EasyJet refuses to pay for any of this.
on retuning and a long awaited email ,EasyJet told me I should of stayed at the airport for SIX days while they look for alternatives via another city in Turkey, even if it meant going to Glasgow or Manchester instead of Gatwick?
I did point out that both of us had to get back for something called a JOB, and also we needed insulin as one of us is diabetic type one, and had enough medication for two further days only.
The mind boggles.
Thank you to everyone at Hays Travel who help us get back. It's a shame I am now battling with EasyJet to get even the cost of my unused tickets refunded. However, their favourite word seems to be NO! NEVER AGAIN.
June 27, 2026
Unprompted review
Reply from Hays Travel - Hastings
We are truly sorry to hear about the incredibly difficult experience you encountered with your cancelled flight and the subsequent challenges you faced while stranded in Izmir. We understand how frustrating and stressful it must have been to be in such a situation, especially with critical medical needs and work commitments.
We are, however, very pleased to learn that our team at Hays Travel in Hastings was able to provide you with exceptional support and assistance during this trying time. It's reassuring to know that their dedication and quick response made a positive difference, even when direct flight solutions were unavailable. We appreciate you highlighting their incredible and friendly service.
We acknowledge the significant financial burden you incurred and the ongoing difficulties you are experiencing with the airline regarding compensation. We are committed to supporting our customers, and we will certainly review your feedback to understand how we can better assist in such unforeseen circumstances. We value your business and your detailed account of these events.
Kind Regards
Hays Travel Hastings
I was going round in circles trying to…family holiday
I was going round in circles trying to arrange a holiday for a family of ten so I popped into local Hays Travel, listed our requirements and left them to it!
Next day I received four options with links to the hotels, flight details, transfer times and cost. All were reasonable options.
We made our choice, went back to the branch and fifteen minutes later we had a holiday booked! The staff were friendly, knowledgeable, helpful and efficient. It felt as though our lady listened and cared rather than simply ticking boxes. Thanks x
July 25, 2026
Reply from Hays Travel - Hastings
paula blackman,
Thank you for your wonderful feedback! We are so pleased to hear that we could make arranging your family holiday a smooth and positive experience. It's fantastic to know that our team listened to your needs and provided such efficient service. We truly appreciate your kind words!
Kind Regards
Hays Travel Hastings
Reply from Hays Travel - Hastings
Sharon I,
Thank you for your wonderful feedback! We are so pleased to hear that our team provided you with such a positive experience.
Kind Regards
Hays Travel Hastings
Sarah sorts out everything for us
Sarah sorts out everything for us. She is very polite and helpful. She is a lovely lady.
July 17, 2026
Reply from Hays Travel - Hastings
penelope collins,
Thank you so much for your wonderful feedback! We are delighted to hear that you found our team member to be so polite and helpful. We truly appreciate your kind words.
Kind Regards
Hays Travel Hastings
Millie dealt with our holiday and was…
Millie dealt with our holiday and was very professional, nothing was a problem. She did multiple searches until she found us an amazing deal.
July 23, 2026
Reply from Hays Travel - Hastings
MR FURNELL,
Thank you for your wonderful review! We are so pleased to hear that our team member was professional and found you an amazing deal for your holiday.
Kind Regards
Hays Travel Hastings
Reply from Hays Travel - Hastings
Darren,
Thank you so much for your wonderful feedback! We are delighted to hear that you found our team to be so helpful, friendly, and supportive. We truly appreciate your kind words.
Kind Regards
Hays Travel Hastings
Friendly and approachable
A great overall experience easy to book everything taken care of upfront relaxed atmosphere
July 20, 2026
Reply from Hays Travel - Hastings
Customerjulie thomson,
Thank you so much for your wonderful feedback! We are so pleased to hear that you had a great overall experience and found everything easy to book. We appreciate your kind words.
Kind Regards
Hays Travel Hastings
The member of staff was welcoming
The member of staff was welcoming, friendly and understood what we were looking for. As a regular customer with Hayes Travel I was also able to request the name of the hotel previously used for my trip which was on the system. Although there was an issue with booking 2 single rooms, we were able to leave it in the capable hands of the staff member to deal with and she contacted me to update me on progress and costs. It was the first time my friend had been into a travel agent and she was surprised and delighted about how quickly everything was organised and dealt with.
July 21, 2026
Reply from Hays Travel - Hastings
Tracey,
Thank you for your wonderful feedback! We are delighted to hear that our staff provided such a welcoming and efficient service, especially in handling the room booking. We're so pleased your friend had such a positive first experience with a travel agent.
Kind Regards
Hays Travel Hastings
Very helpful and efficient
I came to book a cruise without a clear idea where I wanted to go. Sarah was very helpful in guiding me through and it was all booked and paid for within half an hour. Very friendly and efficient.
July 22, 2026
Reply from Hays Travel - Hastings
GILLIAN,
Thank you for your wonderful feedback! We are so pleased to hear that our colleague was helpful in guiding you and made your booking experience efficient and friendly.
Kind Regards
Hays Travel Hastings
Nice lady completed flights and car…
Nice lady completed flights and car hire quickly and efficiently. Recommend hays rather than direct booking on Internet as so much easier and never had any problems.
July 12, 2026
Reply from Hays Travel - Hastings
Ian,
Thank you so much for your wonderful review! We are delighted to hear that our team member provided such quick and efficient service for your flights and car hire. We truly appreciate your recommendation.
Kind Regards
Hays Travel Hastings
HASTINGS BRANCH KATIE
HASTINGS BRANCH
KATIE WAS ABSOLUTELY BRILLIANT BOOKED OUR CHRISTMAS HOLIDAY TO EURO DISNEY, Listened to everything we required and sorted it out even when the woman on the other end of the phone lost all the details Katie just repeated everything with out having to ask us again she handled everything with ease, I will be booking all our holidays with Katie
July 20, 2026
Reply from Hays Travel - Hastings
MARKS&SPENCER BEXHILL,
Thank you for your wonderful feedback. We are delighted to hear that you had such a positive experience booking your holiday. We will be sure to pass your kind comments on.
Kind Regards
Hays Travel Hastings
Very helpful professional polite and…
Very helpful professional polite and friendly staff
July 16, 2026
Reply from Hays Travel - Hastings
David Brewster,
Thank you so much for your wonderful 5-star review! We are so pleased to hear that you found our staff to be very helpful, professional, polite, and friendly. We truly appreciate your kind words.
Kind Regards
Hays Travel Hastings
Fabulous sorted the holiday for us and…
Fabulous sorted the holiday for us and very helpful in finding the right holiday
July 16, 2026
Reply from Hays Travel - Hastings
Terry Palmer,
Thank you so much for your wonderful feedback! We are delighted to hear that we were able to find the perfect holiday for you and provide helpful service.
Kind Regards
Hays Travel Hastings
Reply from Hays Travel - Hastings
Thank you for your fantastic 5-star review!
Michelle :)
Brilliant
Brilliant. We went to kos on 29thjune 2026, returned 10th july and went into Hays and booked another holiday on 14th for the end of the month 30th july
July 14, 2026
Reply from Hays Travel - Hastings
We are absolutely delighted to hear you had such a brilliant time in Kos and that you immediately booked another holiday with us! We truly appreciate your continued trust.
Kind Regards
Hays Travel Hastings
Fabulous experience
Fabulous experience. The atmosphere in the shop was upbeat and friendly. Our assistant Emma was very engaging and knowledgeable with a friendly funny manner. The booking process was fast and efficient.
Would highly recommend!
July 13, 2026
Reply from Hays Travel - Hastings
Thank you so much for your wonderful feedback! We are delighted to hear that your experience with us was so positive and that our team member was engaging and knowledgeable. We truly appreciate your recommendation!
Kind Regards
Hays Travel Hastings
A great company to deal with
When we make a holiday booking, the agents at Hays Hastings are always very friendly, knowledgeable and make the experience pleasurable
July 10, 2026
Reply from Hays Travel - Hastings
Thank you for your wonderful feedback! We are so pleased to hear that our team consistently provides friendly and knowledgeable service, making your holiday booking experience a pleasure.
Kind Regards
Hays Travel Hastings
Holiday 2027
Katy was very friendly and professional. She has been helping me for a few weeks to get the right holiday and price. We booked yesterday very quick and easy.
July 12, 2026
Reply from Hays Travel - Hastings
Thank you for your wonderful feedback! We are so pleased to hear that our colleague was able to assist you in finding the perfect holiday quickly and easily. We hope you have a fantastic trip!
Kind Regards
Hays Travel Hastings
Polite knowledgeable staff got us the…
Polite knowledgeable staff got us the holiday we were looking for
July 11, 2026
Reply from Hays Travel - Hastings
Thank you for your wonderful review! We are so pleased to hear that our team was able to help you find the perfect holiday you were looking for.
Kind Regards
Hays Travel Hastings
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