Initially went to TUI to book who were not very friendly as we tried to book holiday with no appointment. Have used Hays before online, so popped in the shop where they were very accommodating and Emm... See more
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Absolutely amazing staff! We knew what holiday we wanted and they found it and booked it in a matter of minutes. We wouldn't use anyone else - the staff at the Hastings branch are brilliant; always h... See more
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Always book through Hays in Hastings (many staff members previously with Thomas Cook group before take over). Booking made with confidence. Travel Agent Sue was able to help us and book for us, ha... See more
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I was going round in circles trying to arrange a holiday for a family of ten so I popped into local Hays Travel, listed our requirements and left them to it! Next day I received four options with... See more
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Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
209/210 Queens Rd, TN34 1QP, Hastings, United Kingdom
- 01424572604
5.0
Excellent
1K reviews
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I have been a customer here for many…
I have been a customer here for many years, staff are very good and makes sure if get the best deals...
June 12, 2026
Reply from Hays Travel - Hastings
Paul,
Thank you for your wonderful feedback! We are so pleased to hear that you've been a long-time customer and that our team consistently helps you find the best deals. We truly appreciate your loyalty.
Kind Regards
Hays Travel Hastings
Katy (Hastings) worked hard to get us…
Katy (Hastings) worked hard to get us just what we wanted and got us a good deal.
June 10, 2026
Reply from Hays Travel - Hastings
Jon Hoskins,
We are so pleased we could help you find exactly what you wanted. Thank you for your kind words.
Kind Regards
Hays Travel
Susan always welcoming and remembers…
Susan always welcoming and remembers our name, knows what we're looking for and advised us and found the correct holiday for us.
June 9, 2026
Reply from Hays Travel - Hastings
PAULINE,
Thank you for your wonderful feedback! We are so pleased to hear that our team member provided excellent service and went the extra mile to find what you were looking for. We appreciate your loyalty!
Kind Regards
Hays Travel Hastings
Excellent service
Excellent every person gave input to resolve our travel plans .
Sue assisted us and Ann put the details together.
( we had been let down by another travel company)
Service was excellent I’m glad the shop is in town and to have a face to face talk.
June 10, 2026
Reply from Hays Travel - Hastings
Susan Rea,
We are so pleased to hear that our team was able to help resolve your travel plans, especially after a previous disappointment. It's wonderful that you value our in-person service.
Kind Regards
Hays Travel Hastings
Reply from Hays Travel - Hastings
customer,
Thank you for your lovely review! We are so pleased to hear you had a positive experience with our professional service.
Kind Regards
Hays Travel Hastings
Helpful, friendly and professional. Nobody offers you more.
Amelia was very helpful and professional from the start of my enquiry to booking my holiday. She was able to answer all my questions and book my holiday with ease. I look forward to booking my next holiday with the Hays Hastings branch.
June 2, 2026
Reply from Hays Travel - Hastings
Thank you for your wonderful review! We are so pleased to hear that we could assist you so effectively. We look forward to helping you again soon.
Kind Regards
Hays Travel
Reply from Hays Travel - Hastings
We are so glad we could help you quickly.
Kind Regards
Hays Travel
Holidays
Sarah at Hays Hastings is brilliant at offering a brilliant, caring & informative service. We used her previously for our 5 week Far East trip and everything ran like a dream. Thank you Sarah
June 5, 2026
Reply from Hays Travel - Hastings
We are so pleased to hear you had such a wonderful experience! It's fantastic that Sarah provided excellent service.
Kind Regards
Hays Travel
They made it easy for us and was very…
They made it easy for us and was very helpful 👌 staff were brilliant
June 5, 2026
Reply from Hays Travel - Hastings
We are so glad our staff made things easy and were helpful. Thank you for your kind words!
Kind Regards
Hays Travel
Anne was very helpful and knowledgeable.
June 5, 2026
Reply from Hays Travel - Hastings
We are so grateful for your kind words. We are glad we could assist you.
Kind Regards
Hays Travel
Walked into the shop in Hastings was…
Walked into the shop in Hastings was greeted by Sarah she was most helpful it was so easy and we got exactly what we wanted
June 5, 2026
Reply from Hays Travel - Hastings
Thank you for your wonderful feedback! We are so glad we could assist you in finding exactly what you wanted.
Kind Regards
Hays Travel
Very helpful in understanding what I…
Very helpful in understanding what I needed, then super efficient and quick
May 29, 2026
Reply from Hays Travel - Hastings
Thank you for your kind words! We are delighted we could assist you efficiently.
Kind Regards
Hays Travel
As usual Sue are Hastings was a…
As usual Sue are Hastings was a brilliant help as we booked a cruise in 2028 .we really couldn't manage without a helpful Hays travel agent to help us through everything. The whole process is a joy with no worries for us
June 4, 2026
Reply from Hays Travel - Hastings
Thank you for your wonderful review! We are so pleased to know we could make your cruise booking a joyful and worry-free experience. We appreciate your kind words.
Kind Regards
Hays Travel
We were helped my Millie in your…
We were helped my Millie in your Hastings store, who was polite, patient and helpful in trying to find us a last minute city break to Slovenia despite our first choice of destination in Slovenia not being available as you don’t sell holidays there and only sell to the city Ljubljana. To improve may i suggest you widen your destination options to further areas than main cities especially in Europe as i imagine you are losing out to online companies who do provide these alternative destinations.
June 4, 2026
Reply from Hays Travel - Hastings
We appreciate your kind words about our colleague. We're glad they could assist you. Your feedback regarding expanding our destination options is valuable, and we will certainly consider it for future improvements.
Kind Regards
Hays Travel
Fantastic service the staff have bin…
Fantastic service the staff have bin great it's always bin 5 star
May 28, 2026
Reply from Hays Travel - Hastings
William,
We are so pleased to hear that our staff has consistently provided you with fantastic 5-star service. Thank you for your wonderful feedback.
Kind Regards
Hays Travel
Sarah Barry manager of Hastings branch was outstanding.
Sarah Barry manager of Hastings branch made outstanding efforts to secure a booking of a specific hotel in Mallorca which was put on line at a late date. She did a weekly check for two months before finding two companies that were offering the hotel holiday. Her perseverence and efforts to secure the extras we required was exceptional.
May 23, 2026
Unprompted review
Reply from Hays Travel - Hastings
Allan Russell,
Thank you for sharing your wonderful feedback. We are so pleased to hear about the exceptional efforts made to secure your booking and extras. We appreciate your kind words.
Kind Regards
Hays Travel
Sue at the Hastings branch was amazing
Sue at the Hastings branch was amazing, she went above and beyond in helping us find a cruise for my daughters 30th birthday, we've just come back from a cruise in which sue booked for us and can't emphasise enough on her professionalism, knowledge and her overall customer care, would like to ensure that she is recognised for her hard work and dedication.
May 31, 2026
Reply from Hays Travel - Hastings
We are so happy to hear about your wonderful experience! It's fantastic that we could help make your daughter's birthday cruise so special. We truly appreciate your kind words and recognition.
Kind Regards
Hays Travel
Very friendly took her time looking…
Very friendly took her time looking through lots of options for us, were happy with our holiday choice.
May 30, 2026
Reply from Hays Travel - Hastings
We are so pleased you found the perfect holiday. Thank you for your kind words.
Kind Regards
Hays Travel
Staff very helpful and very…
Staff very helpful and very professional at their job, definitely use again
May 29, 2026
Reply from Hays Travel - Hastings
We're so glad you found our team helpful and professional. Thank you for your kind words!
Kind Regards
Hays Travel
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