I decided to book a cruise holiday at short notice, Zahra, who was an apprentice, was very patient and after much searching found a cruise that that I thought would be ok. She was very helpful and exp... See more
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A lovely visit as always. Sat with Mel and got checked in for my upcoming holiday to Menorca, also got boarding passes and some euros. Then booked a ten day break to S'algar in Menorca for September n... See more
Company replied
Always use Hays now as they are so helpful and friendly. They take time exploring various options and we always end up pleased with what we eventually settle on.
Company replied
Male was as always very helpful.. very good quick service.. we get good advice according to our requirements.. Manager Jane and all the staffs are very helpful being local you get very person... See more
Company replied
Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
18 The Orchards, RH16 3TH, Haywards Heath, United Kingdom
- 01444645041
4.9
Excellent
660 reviews
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The staff go over and above to give…
The staff go over and above to give excellent customer service.
June 6, 2026
Reply from Hays Travel - Haywards Heath
We're so glad we could assist you promptly with your holiday arrangements!
Kind Regards
Jane
Reply from Hays Travel - Haywards Heath
We're so glad we could assist you promptly with your holiday arrangements!
Kind Regards
Eloise
Hays there is nowhere else like it
Staff are very knowledgeable and friendly. Nothing is too much trouble
May 30, 2026
Reply from Hays Travel - Haywards Heath
We're so glad we could assist you promptly with your holiday arrangements!
Kind Regards
Eloise
I was dealt with promptly with good…
I was dealt with promptly with good advice about arranging our particular holdiay.
June 5, 2026
Reply from Hays Travel - Haywards Heath
We're so glad we could assist you promptly with your holiday arrangements!
Kind Regards
Mel
The store was busy, but we still got top class service
Although the store was busy, the agent who dealt with us was efficient, ever so patient, and sympathetic to my needs. She was admirably supported by the manager.
June 1, 2026
Reply from Hays Travel - Haywards Heath
James Skillicorn,
Thank you for your kind feedback. We’re really pleased to hear you enjoyed your experience with us.
Kind regards,
Zahra
Reply from Hays Travel - Haywards Heath
Linda jupp,
Thank you for your kind words. We are so glad you had a great experience with us.
Kind Regards
Jane
Very helpful with booking my return…
Very helpful with booking my return flight to Cairo and in answering all my questions.
I only regret that we got stuck on the travel insurance part. As the travel agents were unsure of my 2 health conditiions , both dormant and causing no issues. I was transferred to the medical people. And they refused cover because at some point I may have to have a cataract op. No date as yet and probaby beyond late autumn. So .... Leila
May 24, 2026
Reply from Hays Travel - Haywards Heath
We appreciate you sharing your experience with us. We are glad we could assist with your flight to Cairo. We are sorry to learn about the difficulties you encountered with the travel insurance due to your health conditions. We understand how frustrating this must have been. We are always working to improve our services.
Kind Regards
Mia
Reply from Hays Travel - Haywards Heath
We are so pleased to hear about your positive experiences with us. It's wonderful to know we can always assist you. Thank you for your kind words!
Kind Regards
Eloise
Friendly service, very helpful.
All ways willing to help , gave us the product we needed.
May 29, 2026
Reply from Hays Travel - Haywards Heath
We are so pleased to hear about your positive experiences with us. It's wonderful to know we can always assist you. Thank you for your kind words!
Kind Regards
Jane
Zara was brilliant (all staff at the…
Zara was brilliant (all staff at the branch are), Jane helped us get a better hotel within our budget and we are all booked and can’t wait to visit turkey for the first time
May 28, 2026
Reply from Hays Travel - Haywards Heath
We're so glad we could help you find a fantastic hotel; we hope you have an amazing first trip!
Kind Regards
Zahra
We always receive personal service and…
We always receive personal service and customer care from Jane the manager when ever we approach Hays Travel from the most trivial of things to the more important nothing ever too much to ask and we always receive a positive answer or a good alternative suggestion to help us with our holiday -thank you again.
May 28, 2026
Reply from Hays Travel - Haywards Heath
Wyatt Earp,
We are so pleased to hear about your positive experiences with us. It's wonderful to know we can always assist you. Thank you for your kind words!
Kind Regards
Jane
Excellent customer service…
Excellent professional customer service from both Eloise and Mel
Thank you both for your helpfulness.
May 24, 2026
Reply from Hays Travel - Haywards Heath
CHRISTINE DOWNING,
Thank you for your wonderful review! We are so pleased to hear about your positive experience with our team.
Kind Regards
Mel
IHappy Holiday
I always go to the same member of staff
Who knows want my needs are and gets it all organised for me.
May 16, 2026
Reply from Hays Travel - Haywards Heath
MRS M TYRRELL,
We are so glad to hear we consistently meet your needs. Thank you for your kind words!
Kind Regards
Jane
Mel at Haywards Heath branch was…
Mel at Haywards Heath branch was amazing as usual. Very helpful and knowledgeable. Defently will go back for our next holiday.
May 22, 2026
Reply from Hays Travel - Haywards Heath
Amir Faragalla,
We are so happy to hear this! We appreciate your kind words and look forward to helping you again soon.
Kind Regards
Mel
Always have been very helpful and…
Always have been very helpful and looked at different options. I have used them for several holidays and never had any problems.
May 22, 2026
Reply from Hays Travel - Haywards Heath
Malcolm,
We're so pleased to hear you've consistently had great experiences with us. Thank you for your continued trust!
Kind Regards
Mel
Reply from Hays Travel - Haywards Heath
Barry Prior,
We appreciate your kind words about our service.
Kind Regards
Jane
Decided to get a week away
Decided to get a week away. With my poorly husband. Told the lady, I think her name was Eloise. What we wanted and she delivered. I’ve been to this lady last year, taking my youngest son who is 40 to Tenerife. What an amazing time we had. As always I wouldn’t go to any other travel agent, only Hays in Hayward’s Heath. Thank you again. Carmela and Gerard LONERGAN
May 10, 2026
Reply from Hays Travel - Haywards Heath
Mr Gerard Lonergan,
We are so happy to hear about your wonderful experiences with us! It's fantastic that we could help you create such amazing memories on your trips. Thank you for your continued loyalty and kind words.
Kind Regards
Eloise
Jane was very help and South Africa trippatient with our…
Jane was very help and patient with our requests and listening to our needs and after a few tweaks we are super excited for our trip to South Africa
May 8, 2026
Reply from Hays Travel - Haywards Heath
Lisa Mckill,
We're so glad we could assist with your travel plans! We hope you have an amazing trip to South Africa.
Kind Regards
Jane
I wanted a Voucher as a Wedding Gift
I wanted a Voucher as a Wedding Gift. The young lady was kind, helpful and I came away with the voucher.
May 14, 2026
Reply from Hays Travel - Haywards Heath
Wendy Page-Mitchell,
We are so glad we could help with your wedding gift. We appreciate your kind words!
Kind Regards
Hays Travel
Very helpful very good customer service
May 13, 2026
Reply from Hays Travel - Haywards Heath
Peter,
We appreciate your kind words.
Kind Regards
Hays Travel
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