I decided to book a cruise holiday at short notice, Zahra, who was an apprentice, was very patient and after much searching found a cruise that that I thought would be ok. She was very helpful and exp... See more
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A lovely visit as always. Sat with Mel and got checked in for my upcoming holiday to Menorca, also got boarding passes and some euros. Then booked a ten day break to S'algar in Menorca for September n... See more
Company replied
Always use Hays now as they are so helpful and friendly. They take time exploring various options and we always end up pleased with what we eventually settle on.
Company replied
Male was as always very helpful.. very good quick service.. we get good advice according to our requirements.. Manager Jane and all the staffs are very helpful being local you get very person... See more
Company replied
Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
18 The Orchards, RH16 3TH, Haywards Heath, United Kingdom
- 01444645041
4.9
Excellent
660 reviews
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Reply from Hays Travel - Haywards Heath
We appreciate you taking the time to leave us such a wonderful review! We are so happy to hear that you found our service so helpful and detailed.
Kind Regards
Jane
Jane & the rest of the team are as…
Jane & the rest of the team are as always very knowledgeable, nothing is too much trouble to make sure I got what I was looking for & at a reasonable price.
May 8, 2026
Reply from Hays Travel - Haywards Heath
Thank you for your review! I’m glad I could make your experience a pleasant one.
Kind regards, Jane
Excellent service as always.
Discussed cruise we would like to book and pre-registered for our preferences. Once bookings opened Mel was able to secure booking for us based upon our preferences. Many thanks to Mel for excellent service, always with a smile.
April 29, 2026
Reply from Hays Travel - Haywards Heath
Thank you for your review! I’m glad I could make your experience a pleasant one.
Kind regards, Mel
Seen quickly
Seen quickly. Assistant remembered me from previous booking. Completed in less than half an hour.
May 2, 2026
Reply from Hays Travel - Haywards Heath
Thank you for your review! I’m glad I could make your experience a pleasant one.
Kind regards, Eloise
Lovely to book holiday in travel agent…
Lovely to book holiday in travel agent rather than online hotel,flights.transfer all in one visit young lady very helpful.
April 26, 2026
Reply from Hays Travel - Haywards Heath
Thank you for your review! I’m glad I could make your experience a pleasant one.
Kind regards, Jane
Patience coupled with attention to…
Patience coupled with attention to detail and a calm friendly service.
April 23, 2026
Reply from Hays Travel - Haywards Heath
Thank you for your review! I’m glad I could make your experience a pleasant one.
Kind regards, Zahra
What can I say
What can I say. Always helpful, always a friendly service, we always use the Haywards Heath branch and can’t thank Mel and Louise enough for two holidays we have just booked. Thank you.
April 15, 2026
Reply from Hays Travel - Haywards Heath
Thank you for your review! I’m glad I could make your experience a pleasant one.
Kind regards, Mel
Reply from Hays Travel - Haywards Heath
Thank you for your review! I’m glad I could make your experience a pleasant one.
Kind regards, Jane
Such knowledge staff x
Such knowledge staff x
Guiding 3 older ladies book a city break in Athens x
April 18, 2026
Reply from Hays Travel - Haywards Heath
Thank you for your review! I’m glad I could make your experience a pleasant one.
Kind regards, Mia
Hays in Haywards Heath
Friendly bunch in Hays, Haywards Heath, and Mel, as usual, was polite, cheerful and efficient when booking our flights to the Mediterranean. Thank you Mel!
April 15, 2026
Reply from Hays Travel - Haywards Heath
Thank you for your review! I’m glad I could make your experience a pleasant one.
Kind regards, Mel
Reply from Hays Travel - Haywards Heath
Thank you for your review! I’m glad I could make your experience a pleasant one.
Kind regards, Mel
Eloise found everything I needed and…
Eloise found everything I needed and was polite and knowledgeable.
April 5, 2026
Reply from Hays Travel - Haywards Heath
Thank you for your review! I’m glad I could make your experience a pleasant one.
Kind regards, Eloise
outstanding help from Jane at HH
outstanding help from Jane at HH. Hays always very helpful.
April 4, 2026
Reply from Hays Travel - Haywards Heath
Thank you for your review! I’m glad I could make your experience a pleasant one.
Kind regards, Jane
The experience was great from start to…
The experience was great from start to finish -- we wanted a holiday and popped in to the store. We were given different options with everything explained clearly.
Eloise the customer service representative was friendly, knowledgable and very helpful and talked us through the options. Eloise created our package and we now have an amazing holiday planned!!! -- Thank you Eloise and Hays Travel.
April 1, 2026
Reply from Hays Travel - Haywards Heath
Thank you for your review! I’m glad I could make your experience a pleasant one.
Kind regards, Eloise
It’s great to have a travel agency on…
It’s great to have a travel agency on the high street - where you can walk in and talk to staff who are knowledgeable and friendly.
March 26, 2026
Reply from Hays Travel - Haywards Heath
Thank you for your review! I’m glad I could make your experience a pleasant one.
Kind regards, Eloise
Holiday booked to Croatia !
Mel talked us through various options.
She is very experienced and patient.
We ended up booking a holiday to Croatia.
Very excited and looking forward to September !
April 1, 2026
Reply from Hays Travel - Haywards Heath
Thank you for your review! I’m glad I could make your experience a pleasant one.
Kind regards, Mel
Mel is always incredibly helpful and…
Mel is always incredibly helpful and nothing is too much trouble. Which is why we always ask her to book holidays for us.
Invariably she does research and often comes up with suggestions we hadn’t thought of.
March 13, 2026
Reply from Hays Travel - Haywards Heath
Thank you for your review! I’m glad I could make your experience a pleasant one.
Kind regards, Mel
As always the staff were extremely…
As always the staff were extremely professional and friendly. They are my go to place to book a holiday, as nothing is too much trouble.
March 27, 2026
Reply from Hays Travel - Haywards Heath
Thank you for your review! I’m glad I could make your experience a pleasant one.
Kind regards, Eloise
Really friendly and helpful
Really friendly and helpful
Mia made me feel very welcome
March 28, 2026
Reply from Hays Travel - Haywards Heath
Thank you for your review! I’m glad I could make your experience a pleasant one.
Kind regards, Mia
Excellent service and very well looked…
Excellent service and very well looked after. Explained everything all the time and gave us options. We came into the shop with a main idea of our destination and what we wanted to do , and with a joint decision we ended up booking the holiday for Sept 2027
March 25, 2026
Reply from Hays Travel - Haywards Heath
JOHN PARK,
We appreciate you sharing your booking experience for your holiday in 2027. I am pleased I was able to help get you booked
Kind regards
Jane
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