Always a great experience booking with Heather or her team. They make it simple and are so quick to respond to your enquiry initially then booking with them is so easy. Would never use anyone else.
Location
Switch locationPersonal Travel Consultant Heather Walker, TS17 Stockton On Tees, GB
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We had the absolute best experience booking our holiday thanks to Heather from Hays Travel. She was amazing from start to finish—so patient, friendly, and nothing was ever too much trouble. We chang... See more
Heather Walker at Hays Travel booked us the most amazing holiday to Rome, Italy, to celebrate my 50th birthday. We always book our holidays with Heather as she never fails to deliver the best holidays... See more
Company replied
Heather has been sorting our holidays for years! She has so much knowledge on different places and is always open to further questions. She has the patience of a saint with me being particular about w... See more
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Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
Personal Travel Consultant Heather Walker, TS17, Stockton On Tees, United Kingdom
- 01642 918259
5.0
Excellent
593 reviews
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Another amazing experience of booking…
Another amazing experience of booking our family holiday with Heather.
Always helpful and makes sure we get the best deals, couldnt be happier.
February 19, 2026
Reply from Hays Travel - Heather Walker
Thanks as always for your support
Excellent work Heather!
Heather at Hays travel is spot on so helpful and extremely flexible with her hours and getting back to us swiftly and very patient as we’re taking the time going away for a day or so looking into hotels, destinations etc checking out further reviews too and locations of where she’s suggested we go. As we work hard for our holidays and want to get them right. She always goes above and beyond and gets us a better deal than what we can ever find ourselves. Good work Heather thank you for all your help it’s much appreciated we can’t wait to go away x
February 23, 2026
Heather is always happy to help
Heather is so obliging, always happy to help and her knowledge is extensive. Have booked last 2 holidays with her and will certainly be back
February 20, 2026
Excellent service great feedback..😁😁
February 11, 2026
We recently booked our holiday through…
We recently booked our holiday through Heather and couldn’t be happier with the service. Heather was efficient, professional, and really listened to what we were looking for. She found us exactly what we asked for, making the whole process simple and stress-free. Her communication was excellent throughout, and nothing was too much trouble. I would highly recommend Heather to anyone looking for a smooth, reliable, and personal travel booking experience.
February 10, 2026
Customer Service is second to none! Brilliant 🤩
Always get first class customer service with Heather on finding the best holiday and price. Wouldn’t book any other way now. 100% recommend.
February 15, 2026
Professional and patient
I had an excellent experience with Heather for booking our family holiday. She was extremely helpful, very patient, and took the time to understand my needs before making recommendations. I truly appreciated her professionalism and support ( First time using travel agent), and I would highly recommend them to anyone looking for reliable travel advice.
February 5, 2026
Love how Heather and her coworker goes…
Love how Heather and her coworker goes the extra mile to try and find anything you are looking for but great experience book every year with them
January 28, 2026
I had no idea what to do for my wife’s…
I had no idea what to do for my wife’s 50th in November , Heather was patient and helped me decide giving me loads of options.
Eventually decided on the perfect holiday.
Heather then went above and beyond staying late working on the best deal.
February 4, 2026
This is the third or fourth holiday I…
This is the third or fourth holiday I have booked with heather and every single time it’s been a breeze. Fast, professional and always extremely helpful 10/10 I’ll never book a holiday with anyone else
January 27, 2026
Heather made the whole process much…
Heather made the whole process much easier. I gave her a list of what I wanted along with our budget and she came back with many options to choose from. She was able to find the best price (much better than I found on my own).
January 31, 2026
“I wouldn’t book with anyone else…
“I wouldn’t book with anyone else but Heather at Hays Travel. She’s always friendly, incredibly helpful, and answers every question quickly and patiently. She consistently finds exactly what we’re looking for at great prices. Highly recommend!”
January 22, 2026
Fast and efficient service
Fast and efficient service. Easy booking process and kept fully informed regarding hotel and tourist taxes. Wouldn’t book with anyone else.
January 22, 2026
Easy stress free and better price than…
Easy stress free and better price than the websites. Good communication throughout.
January 21, 2026
Great service from start to finish.
Heather was brilliant and tailoring our summer holiday, including additional information on hotel and location. Also coming in on our budget. highly recommend Hayes for all your travel needs.
January 6, 2026
Booked a few holidays with Heather now
Booked a few holidays with Heather now, as always 5 star service from her! So easy and stress free! Couldn’t recommend her enough.
January 16, 2026
Heather was fantastic
Heather was fantastic, she answered all questions promptly and she is sooo friendly.
October 15, 2025
Holiday Expert
Heather goes above and beyond to get you the best price for your holiday highly recommend Heather won’t use anybody else to book holidays with now 😊
January 14, 2026
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