Always a great experience booking with Heather or her team. They make it simple and are so quick to respond to your enquiry initially then booking with them is so easy. Would never use anyone else.
Location
Switch locationPersonal Travel Consultant Heather Walker, TS17 Stockton On Tees, GB
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See what reviewers are saying
We had the absolute best experience booking our holiday thanks to Heather from Hays Travel. She was amazing from start to finish—so patient, friendly, and nothing was ever too much trouble. We chang... See more
Heather Walker at Hays Travel booked us the most amazing holiday to Rome, Italy, to celebrate my 50th birthday. We always book our holidays with Heather as she never fails to deliver the best holidays... See more
Company replied
Heather has been sorting our holidays for years! She has so much knowledge on different places and is always open to further questions. She has the patience of a saint with me being particular about w... See more
Company replied
Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
Personal Travel Consultant Heather Walker, TS17, Stockton On Tees, United Kingdom
- 01642 918259
5.0
Excellent
593 reviews
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Great customer service
The help that Heather gave me was invaluable in helping me make a decision about what was out there for me too book , gave me a full detailed description of the accommodation, great communication
January 8, 2026
Super fast brilliant service from…
Super fast brilliant service from heather, sorted straight away and got me a cheaper deal tailored to exactly what I wanted
January 8, 2026
Very quick simple process.
Very quick simple process.
Replied very quick to messages and found exactly what we were looking for.
January 7, 2026
Easy booking process
Never booked with a travel agent but it was so easy and smooth, I’d definitely book again!
December 30, 2025
Very good and quick response.
December 24, 2025
Fast responses to any question we had
Fast responses to any question we had , very handy being able to just message in this busy world . Sent me options to view and not just offer one. Spot on service .
December 17, 2025
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Always receive an exceptional service
Always receive an exceptional service. Heather is so helpful and always finds us amazing holidays at great prices
December 9, 2025
Reply from Hays Travel - Heather Walker
Thank you for the great feedback :)
Claire worked very hard to sort our…
Claire worked very hard to sort our holiday situation out for us and we are now happy 😃
December 6, 2025
Reply from Hays Travel - Heather Walker
Thank you for the great feedback :)
Claire is a superstar!
Heather is great
Heather is great. She responds with everything you need and advice all the way through. I feel quite guilty with the amount of questions and different holidays I send to her put she responds professionally and friendly every time. This is the second time I have used Heather and sadly for her won't be the last.
Cannot recommend Heather enough
November 25, 2025
Reply from Hays Travel - Heather Walker
Thank you so much for the lovely feedback :)
It’s always a good experience
It’s always a good experience.
Iv booked a number of holidays with heather now and its always been an experience where by I give her my ideas and she find us a package to suit us, every time she goes above and beyond.
November 14, 2025
5 stars
Heather is friendly, professional, quick to get things booked and confirmation sent. 5 star service as always.
November 5, 2025
Great experience found our holiday we…
Great experience found our holiday we wanted at a better price and with additional extras
October 30, 2025
Reply from Hays Travel - Heather Walker
Thanks so much for the great feedback :)
Heather was amazing
Heather was amazing, very helpful. Even when we had to change dates, after she'd found us the information. Very grateful Heather - thank you
October 28, 2025
Reply from Hays Travel - Heather Walker
Thanks so much for booking with me :)
October 2027 holiday …
Heather sorted our booking for October 27, she made it very easy and straight forwards with our booking, will be using again
November 3, 2025
Reply from Hays Travel - Heather Walker
Thanks so much for booking with me :)
Fantastic Experience
When booking any holidays I always go to Heather and she will go above and beyond to research destinations, prices etc and always comes back with options.
Heather makes the holiday experience even better from sharing tips/ experiences and makes me look I’ve been organised 🤣
October 28, 2025
Reply from Hays Travel - Heather Walker
Thank you so much for the lovely feedback and your continued support :)
Haven’t been on the holiday yet but the…
Haven’t been on the holiday yet but the booking experience has been excellent
October 20, 2025
Reply from Hays Travel - Heather Walker
Thanks so much for booking with me :)
Heather walker 100%
I’d always recommend booking with heather walker, she finds you the best deals and gives you few different options, thank you Heather
October 26, 2025
Reply from Hays Travel - Heather Walker
Thanks for the lovely feedback :)
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