After many days researching a cruise holiday I gave up and went into my local Hays travel agent who sorted everything out within an hour, hotel, flights and cruise. Very impressed with Natalie who cou... See more
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See what reviewers are saying
We decided to book a cruise for 2027 but were undecided as to whether our preferred cruise was suitable for us. Your representative moved heaven and earth to answer our questions and found an entirel... See more
Company replied
Spent a lot of time sorting out and booking a holiday with Jessica, who was an absolute star. Extremely helpful and couldn't do enough to make sure all the holiday questions were covered. An absolut... See more
Company replied
Having found I was going to be home for Easter, but wanting to be in Gran Canaria, I knew where to go. At Hays, I often deal with Nici as she know what I want almost without asking. She confirmed by h... See more
Company replied
Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
14 St Johns Road, SO30 4QU, Hedge End, United Kingdom
- 01489 790077
4.9
Excellent
923 reviews
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Reply from Hays Travel - Hedge End
Thankyou so much for your kind review, it was a pleasure helping you get this booked!
Kind Regards, Leah :)
Want to help and make things hassle free
Very helpful agent who took the time to find us the perfect holiday based on what we said we were looking for.
January 31, 2026
Reply from Hays Travel - Hedge End
Peter,
I appreciate you taking the time to leave us such a fantastic review! I am so happy we could find you the perfect holiday you were looking for. Regards Steph
Reply from Hays Travel - Hedge End
Willem,
We're glad you had a wonderful experience . Thank you for your positive feedback; we appreciate it.
Hays Travel
Always a delight to be served by…
Always a delight to be served by Stephanie in fact booked again for 2027 with her guidance and knowledge
January 22, 2026
Reply from Hays Travel - Hedge End
Steven,
We're happy to hear that you found Stephanie's service delightful. It's great to know our guidance and knowledge helped you book for 2027.
Kind Regards
Hays Travel
We found Natalie professional
We found Natalie professional, knowledgeable and friendly. Took us through the process of booking our cruise with good advice a real asset to the company
January 21, 2026
Reply from Hays Travel - Hedge End
Thankyou so much for your kind review, I will pass on your comments on to Natalie!
Kind Regards, Leah :)
stephanie is fantastic
stephanie is fantastic, always sorts everything out. she is a star
January 22, 2026
Reply from Hays Travel - Hedge End
Thankyou so much for your kind review, I will pass on your lovely comments on to Steph!
Kind Regards, Leah :)
helpful servie
January 20, 2026
Reply from Hays Travel - Hedge End
Thank you for the 5 star review! It was a pleasure to get your Portugal holiday booked, I'm sure you will have a great time.
Kind regards,
Mollie
Reply from Hays Travel - Hedge End
Thanks for taking the time to let us know how pleased you were with our service. Glad we could get you all booked.
The young girl was very helpful n…
The young girl was very helpful n patient, n very friendly , would definitely recommend her to others
January 20, 2026
Reply from Hays Travel - Hedge End
Thank you for your 5-star review. I am so glad we could get your holiday booked!
We are always happy to help.
Kind Regards,
Jess
Excellent Customer Service
Never had any issues with the Hedge End Branch.
Always great professional service , Big shout out to Natalie who has booked many trips for me, who is so helpful and gives excellent customer service.
January 20, 2026
Reply from Hays Travel - Hedge End
Thank you so much for your 5* review, it really means a lot to us. I will pass this onto Natalie. - Nici
We were very happy with the service we…
We were very happy with the service we received at Hays travel.We wanted to book a cruise and it was all taken care of without a fuss by the assistant who was very professional and friendly and will definitely book a holiday with Hays Travel again.
January 9, 2026
Reply from Hays Travel - Hedge End
We're so glad to hear that you were happy with the service you received and that your cruise booking was taken care of so smoothly. We are always happy to help!
Kind regards,
The Hays Travel Hedge End team
Great experience with Nici
As always, Nici was amazingly informed, patient, helpful and friendly! She always goes out of her way to find me the best accommodation and destination for my needs and I can't thank her enough for all her time and effort! She is an absolute credit to Hays!
January 11, 2026
Reply from Hays Travel - Hedge End
Teresa Gough,
We appreciate you taking the time to leave us such a wonderful review! We are so happy to hear that you found our team member helpful and your booking experience so pleasant.
Hays Travel
nothing was to much for the staff to do…
nothing was to much for the staff to do we always book with hays travel a very good company jessica was spot on
January 18, 2026
Reply from Hays Travel - Hedge End
Thank you so much for your 5-star review Andy.
I am so glad we could get your cruise booked for you!
Kind Regards,
Jess
Always helpful and very knowledgeable
Always helpful and very knowledgeable. Wherever possible we book our holidays with Hayes.
January 17, 2026
Reply from Hays Travel - Hedge End
Thank you for your positive feedback and your booking. It is much appreciated. I am sure you will have another fabulous time at your chosen hotel. Hope to see you soon, Natalie
Reply from Hays Travel - Hedge End
Thank you very for your 5* review. It means a lot to us. Thank you for booking with us. - Kind regards -Nici
Reply from Hays Travel - Hedge End
Thank you for your positive feedback. I am happy to help with any queries you might have with your booking and also your other ideas you might have in the pipeline, hope to see you soon, Natalie
Excellent advise and help from everyone
January 10, 2026
Reply from Hays Travel - Hedge End
We're glad you found our advice and help excellent. Thank you for your feedback; we appreciate it. Regards Leah
Nicky
Nicky, very approachable and professional.Great credit of Hays Travel. Always a pleasure.
January 9, 2026
Reply from Hays Travel - Hedge End
Thank you for your kind comments, this really means so much to me. Thank you for your continued loyality. - Nici
Very helpful in setting up my mobile…
Very helpful in setting up my mobile and apps
Stephanie and Mollie were very knowledgeable
January 9, 2026
Reply from Hays Travel - Hedge End
Thank you so much for the lovely review! I'm glad we were able to help book your holiday, I'm sure you will have a great time!
Kind regards,
Mollie & Steph
Reply from Hays Travel - Hedge End
Thankyou so much for your kind review, Lindsay was pleased to help you get your holiday booked for you!
Kind Regards,
Leah :)
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