Stephen was knowledgable, listened, confirmed things for our break as he went along on the system. Nothing was too much trouble, even phoned the hotel as ground room ended due to mobility issue... See more
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What a fabulous experience! I haven’t used a travel agency for years but would highly recommend using Hays. Steve was just what I needed- friendly, welcoming, full of knowledge, understanding and... See more
Company replied
Very pleasant staff in Hemel Hempstead store, always a friendly greeting, a smile and eye contact from them all, even when with other customers they acknowledge you. Sally was very helpful as usual... See more
Company replied
The lady who dealt with my flight was very professional. helpful and friendly, there was another lady on the other end of the booking fone was also very professional, I could overhear the other staff... See more
Company replied
Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
29 The Marlowes Centre, HP1 1DX, Hemel Hempstead, United Kingdom
- 01442816562
4.9
Excellent
586 reviews
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Extremely friendly and pleasant lady
Extremely friendly and pleasant lady. Showed us a variety of options before we settled on our choice.
July 21, 2026
Reply from Hays Travel - Hemel Hempstead
Good Morning
Thank you so much for the review.
Enjoy Greece and sampling all the delicious tavernas 🥗🍷
Best wishes
Sally
Steve once again was amazing
Steve once again was amazing, he could not have been any more helpful.
I will definitely book through him again.
July 17, 2026
Reply from Hays Travel - Hemel Hempstead
Good Afternoon
Thanks for booking with Steve & Hays Travel Hemel Hempstead :)
Enjoy Majorca !
Sally
Helpful and friendly staff
July 8, 2026
Reply from Hays Travel - Hemel Hempstead
Good Afternoon
Thank so much for leaving a review.
Enjoy Cyprus on your lovely flight times :)
Sally
Holiday booking
The operative I spoke to (Steve) was very helpful and looked at various options for my holiday.we decided which one suited me best
July 10, 2026
Reply from Hays Travel - Hemel Hempstead
Thank you so much for your lovely comments.I'm so glad that I was able to meet your requirements.You now have a lovely holiday to look forward to.
Kind Regards
Steve
Stephen was knowledgable
Stephen was knowledgable, listened, confirmed things for our break as he went along on the system.
Nothing was too much trouble, even phoned the hotel as ground room ended due to mobility issues.
Printed out holiday insurance quote too.
James.. needs a mention too… very hot day & we’re given glasses of water.
Never been into Hays Travel in Hemel before but it will be my go too place in future.
First class service ! 😎🏖️ ✈️
July 9, 2026
Reply from Hays Travel - Hemel Hempstead
Thank you so much for your lovely comments.I'm so glad that I was able to meet your requirements.You now have a lovely holiday to look forward to.
Kind Regards
Steve
We had the most excellent service from…
We had the most excellent service from Sally she made time for us with a different booking as we wanted to join other family members that had already booked they could not have been more helpful it was so refreshing to have such great customer service
July 7, 2026
Reply from Hays Travel - Hemel Hempstead
Good Morning
Thank you for taking the time to leave a review.
We hope you and all the family enjoy Mexico.
Best Wishes
Sally
Danielle was extremely helpful
Danielle was extremely helpful, and nothing was too much trouble, all very simple and everything was done and organised by Danielle
July 4, 2026
Reply from Hays Travel - Hemel Hempstead
Good Afternoon
Thank you for your wonderful review! We are so pleased to hear that Danielle was extremely helpful
Best Wishes
Sally
Really helpful
Really helpful. Couldn’t ask for a better service in booking our holiday. Would definitely recommend to my friends and I will be booking another holiday again with Hayes travel.
July 2, 2026
Reply from Hays Travel - Hemel Hempstead
Good Afternoon
It was my pleasure to book your lovely cruise.
Best Wishes
Sally
Reply from Hays Travel - Hemel Hempstead
Thank you for your kind review.
We hope you have a great trip.
Best Wishes,
James
The lady who dealt with my flight was…
The lady who dealt with my flight was very professional. helpful and friendly, there was another lady on the other end of the booking fone was also very professional, I could overhear the other staff in the room taking bookings and they too were the same
June 30, 2026
Reply from Hays Travel - Hemel Hempstead
Good Morning
Thanks for the review , We hope you enjoy your time with your brother in Tasmania on the bike & side car racing 🏍
Best Wishes
Sally
Reply from Hays Travel - Hemel Hempstead
Good Morning
Thank you for the kind review.
We hope you enjoy all of your holidays 🛫 🛫 🛫 🛫
Best wishes
Sally
Reply from Hays Travel - Hemel Hempstead
It was a pleasure to be able to book your holiday. I hope you have a lovely time. We look forward to seeing you again soon
Karen
Sally at hayes travel booked me and my…
Sally at hayes travel booked me and my family a fantastic holiday thankyou
June 27, 2026
Reply from Hays Travel - Hemel Hempstead
Good Morning
Thanks for the review.
Enjoy your holiday ✈🧳
Best Wishes
Sally
Booking was seamless
Booking was seamless, the staff were so professional and helpful . I always book with Hays travel Hemel. Thank you for helping me book my surprise trip to Italy .
June 26, 2026
Reply from Hays Travel - Hemel Hempstead
Good Morning
Thanks for taking the time to leave a review.
Enjoy your little child free break , & wish your partner a very Happy Birthday from us all at Hays Travel.
Best Wishes
Sally
Always a pleasure to come into the…
Always a pleasure to come into the Hemel Hempstead store and be greated by friendly, helpful and professional staff with a great sense of humour
June 21, 2026
Reply from Hays Travel - Hemel Hempstead
Good afternoon,
Thank you so much for your kind review.
We hope you enjoy the André Rieu concert and Christmas markets🎼😎
Kind Regards,
Keesha
Hays travel agents in Hemel Hempstead…
Hays travel agents in Hemel Hempstead always go the extra mile. I have used them many times have never had to worry about anything. They are great.
June 19, 2026
Reply from Hays Travel - Hemel Hempstead
Good afternoon
Thank you for using our services again at Hays Travel Hemel 🙂
We hope you have a lovely time in America with your friends 🛫
Thanks
Keesha
Top rate!
Top rate!
We have used Karen before when she worked for Tui & found her time spent with us & assuring that we got the right holiday very good.
We will use them agaiin.
June 11, 2026
Reply from Hays Travel - Hemel Hempstead
Good Morning
Many Thanks for taking the time to leave a review. Thank you for booking with me again.
We hope you enjoy your holiday to Lanzarote.
Best Wishes
Karen
Stephen made the whole booking…
Stephen made the whole booking experience easy, searching for best deals and travel times. Great see.
June 10, 2026
Reply from Hays Travel - Hemel Hempstead
Good Morning
Many Thanks for taking the time to leave a review , We really do love each review that is left.
We hope you enjoy your trip to the Netherlands.
Best Wishes
Steve
Very knowledgeable of area where we…
Very knowledgeable of area where we booked/friendly staff
June 13, 2026
Reply from Hays Travel - Hemel Hempstead
Thank you very much for your kind review. It was my pleasure to help you find your holiday.
Kindest Regards
Danielle
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