James, at Hays Travel. Hemel Hempstead, sorted our holiday to Spain again. And just like last time was very professional and knowledgeable. Highly recommend James and Hays Travel. Hemel Hempstead.... See more
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Karen made the experience lovely. She was so knowledgeable and helpful. She listened to our needs and worked hard to get the best on offer. She went out of her way to answer a medical question.
Company replied
We went in to book a holiday with a few ideas and the man serving us came up with exactly what we wanted, with our plane seats booked at no extra charge and hold luggage included, we could not believe... See more
Stephen was knowledgable, listened, confirmed things for our break as he went along on the system. Nothing was too much trouble, even phoned the hotel as ground room ended due to mobility issue... See more
Company replied
Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
29 The Marlowes Centre, HP1 1DX, Hemel Hempstead, United Kingdom
- 01442816562
4.9
Excellent
620 reviews
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Reply from Hays Travel - Hemel Hempstead
Good morning Carol,
Thank you for taking the time to leave a review. We hope you have the best time in Majorca with your family 😊
Kind Regards,
Keesha
Reply from Hays Travel - Hemel Hempstead
Good Afternoon
Thanks for the lovely review.
We hope you have a lovely holiday.
Kind regards
Sally
The staff were lovely all professional
The staff were lovely. Friendly and booked the holiday and also found the hotel which we wanted under our budget. They rented us our boarding passes which was excellent service.
April 22, 2026
Reply from Hays Travel - Hemel Hempstead
Good Afternoon
Thank you for taking the time to leave a review.
We hope you all have a lovely holiday.
Kindest regards
Karen
Real expertise at work
Real expertise at work, we could have never done what was done for us by oursleves
April 29, 2026
Reply from Hays Travel - Hemel Hempstead
Good Morning
Thank you for sharing your positive experience with us.
We hope you have a great flight to the Shetland Islands.
Best Wishes
Steve
Sally was very welcoming and patient…
Sally was very welcoming and patient answering all my questions. She had also done research before my visit. Felt much more confident having someone take me through the booking process.
April 29, 2026
Reply from Hays Travel - Hemel Hempstead
Good Morning
Thank you for taking the time to leave a review.
We really hope you enjoy your cruise to the North Cape , it truly is a once in a lifetime holiday.
Best Wishes
Sally
Brilliant service
Brilliant service. Steve went out of his way to find the right holiday for me. Definitely recommend Hays.
April 28, 2026
Reply from Hays Travel - Hemel Hempstead
Thank you for your very kind comments.Another lovely holiday for you to look forward to Dawn
Booking a holiday
Steve from hemel .Has booked holidays for me before and Always been very helpful .
April 23, 2026
Reply from Hays Travel - Hemel Hempstead
Good Morning
Thank you for taking the time to leave a review. We hope you have a lovely holiday.
Best Wishes
Steve
So nice to have Steve take my booking…
So nice to have Steve take my booking made sure this was the holiday that we needed would not stop looking to make sure
So helpful and friendly great customer service nice to see a man who still where’s a tie to Work? Hopefully one day he gets a tight properly apart from that service is great.
April 20, 2026
Reply from Hays Travel - Hemel Hempstead
Thank you for the kind review, we hope you all have a great time in Egypt.
Karen at the Hemel Hempstead branch is…
Karen at the Hemel Hempstead branch is amazing, she sat with us and gave us all the help we needed.
Never booked with Hays before, and after the great experience, we will not book another holiday with anyone else. 10/10
April 18, 2026
Reply from Hays Travel - Hemel Hempstead
I'm glad I was able to find you that amazing bargain! I look forward to finding more holidays for you in the future.
Karen x
Reply from Hays Travel - Hemel Hempstead
Thank you for your very kind comments.Your feedback is very much appreciated.
We were treated most helpfully
We were treated most helpfully by a lady named Karen, who made the booking easy not only with our booking but also with information on possible future bookings. First class. Thank you.
April 10, 2026
Reply from Hays Travel - Hemel Hempstead
Thank you for the lovely review.
It was my pleasure to book your holiday. I look forward to booking your holidays in the future.
Have a fab time
Karen
Sally & Karen were so helpful
Sally & Karen were so helpful, making sure that we had the holiday that we wanted at a price we were willing to pay.
April 4, 2026
Reply from Hays Travel - Hemel Hempstead
Good Afternoon
Thanks for the kind review.
We hope you enjoy both of the holidays you booked , Cheeky little All inclusive fly & flop 🍹🍺
Safari with your friends later in the year 🦁🦒
Best Wishes
Sally
Hays in Hemel Hempstead are very…
Hays in Hemel Hempstead are very friendly and make you feel comfortable as soon as you walk in
April 7, 2026
Reply from Hays Travel - Hemel Hempstead
Thank you for your very kind comments.We do hope that you have a lovely holiday.
We use Hays because it works.
Immediately seen by your representative and straight down to business. Booking finished and all documents provided in 40 minutes. Congratulations to new (to us) employee James.
April 9, 2026
Reply from Hays Travel - Hemel Hempstead
Thank you for your very kind comments.We do hope you have a lovely holiday
Once again a excellent service from…
Once again a excellent service from Hays Hemel Hempstead
Went in and saw Karen not all Karen’s are Karen’s
We wanted to change one of our holidays wasn’t sure if we could do it we was there on Saturday Karen said I’ll try and call Monday as Saturdays are manic which we totally understood
Within 10 minutes of leaving I received a phone call from Karen all sorted this really is the best travel agent with the best staff
Oh well looks we have to book another holiday lol 😂
March 28, 2026
Unprompted review
Reply from Hays Travel - Hemel Hempstead
Hi Karen
Thank you for your kind comments. We pride ourselves on our customer service, and we look forward to booking your future holidays
Kind regards
Karen
Karen always goes above and beyond to…
Karen always goes above and beyond to make sure our expectations are exceeded, all staff are super helpful, we wouldn’t go anywhere else now 👍
March 23, 2026
Reply from Hays Travel - Hemel Hempstead
Thank you for your very kind comments.Your feedback is greatly appreciated.
Thanks Hays, Hemel Hempstead!
Huge thanks to Steve, Brita and the team at Hays Travel, Hemel Hempstead. They booked my 12 day Norwegian coastal ferry/cruise with Havila which included flights to and from Bergen, hotel stay in Bergen, transport from the airport to the hotel, several excursions during the cruise and transport from the ship back to the airport after the cruise. Received a fantastic detailed itinerary listing daily activities and excursions. The Havila trip was beyond expectations, beautiful ship, amazing scenery, fine dining, lovely sea view cabin too. Even saw the spectacular Northern Lights on 5 nights. Not a traditional cruise, the scenery, excursions and fellow passengers are your entertainment. Perfect for those who prefer small ship travel where the ship can enter fjords that huge cruise liners can’t get to. There were around 200 passengers, not a huge cruise line which is not my idea of fun. Saved me a lot of hassle booking individual components myself. Highly recommend Hays, will definitely use them again. Thank you for an amazing trip!
March 9, 2026
Unprompted review
Reply from Hays Travel - Hemel Hempstead
Thank you so much for your lovely comments.We are so pleased that the trip met and exceeded your expectations.Your feedback is greatly appreciated.
Reply from Hays Travel - Hemel Hempstead
Good Afternoon
We appreciate your lovely feedback; it's great to know we could assist you so effectively. We hope you have a wonderful time!
Best wishes
Sally
We had a lovely lady called Karen who…
We had a lovely lady called Karen who was very friendly and so helpful, we are two over 70 ladies who wanted to book a holiday, she found us a great deal in Greece very reasonable price and explained everything to us, would definitely recommend her.
March 19, 2026
Reply from Hays Travel - Hemel Hempstead
Mrs Howard,
We're so glad to hear that you had such a positive experience and that you found our service helpful. We appreciate your recommendation and hope you enjoy your holiday in Greece!
Best wishes
Sally
Sally and the Team at Hays Hemel
Sally and the Team at Hays Hemel. Hempstead are just fab!! They are not about just booking your holiday and getting you out of the door they get excited with you and make the whole booking process fun , i will 100% be booking my future holidays with them
Thank you so much
Chelle and Ellie x
March 11, 2026
Reply from Hays Travel - Hemel Hempstead
Good Afternoon
Thank you for taking the time to leave such a lovely review.
I hope that you really enjoy your Disney Cruise as we know how much of a Disney fan you are.
Best Wishes
Sally & Team
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