James, at Hays Travel. Hemel Hempstead, sorted our holiday to Spain again. And just like last time was very professional and knowledgeable. Highly recommend James and Hays Travel. Hemel Hempstead.... See more
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See what reviewers are saying
Karen made the experience lovely. She was so knowledgeable and helpful. She listened to our needs and worked hard to get the best on offer. She went out of her way to answer a medical question.
Company replied
We went in to book a holiday with a few ideas and the man serving us came up with exactly what we wanted, with our plane seats booked at no extra charge and hold luggage included, we could not believe... See more
Company replied
Stephen was knowledgable, listened, confirmed things for our break as he went along on the system. Nothing was too much trouble, even phoned the hotel as ground room ended due to mobility issue... See more
Company replied
Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
29 The Marlowes Centre, HP1 1DX, Hemel Hempstead, United Kingdom
- 01442816562
4.9
Excellent
620 reviews
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Steve the booking agent was extremely…
Steve the booking agent was extremely helpful, friendly and informative. Made us feel we were in safe hands.
March 7, 2026
Reply from Hays Travel - Hemel Hempstead
Thank you Paul for your very kind comments.Another lovely trip for you to look forward to.
Game changer
Normally I am the one who bks everything!
Flights, transfers, hotels,& cruise on this occasion
Takes me so much time 🙁
Comparing this, looking at reviews etc
Sally was an abs godsend
Bkd everything from start to finish
Honestly this is a game changer for me!
Thank you so much ☺️
March 8, 2026
Reply from Hays Travel - Hemel Hempstead
Good Afternoon
Thank you for taking the time to leave such a lovely review.
I really hope that you really enjoy your cruise & stay in Singapore.
Best Wishes
Sally
Danielle at the Hemel store was very…
Danielle at the Hemel store was very friendly and helpful offering lots of options for our forthcoming holiday
March 7, 2026
Reply from Hays Travel - Hemel Hempstead
Good Afternoon,
Thank you for your kind review. I do hope you have a lovely holiday and I hope to be of assistance to you in the future.
Kindest Regards
Danielle
Great service
Great service. I am going to a place I hadn't thought of. But it looks amazing. I am very excited. Emirates is my favourite airline. It will be warm, my hotel looks nice and is right next to the beach, next to a lovely blue sea. Couldn't be happier. Thank you. Bali here I come!
February 24, 2026
Reply from Hays Travel - Hemel Hempstead
Good Afternoon
Thank you for such a nice review, We really hope you have the very best time in Bali.
Kind regards
Sally
Very helpful advisor
Very helpful advisor, very patient & researched several options to find the holiday best suited to us.
Much better to deal one to one rather than trawling 100's of websites!!
February 24, 2026
Reply from Hays Travel - Hemel Hempstead
Thank you for your very kind comments.My pleasure to help find you a lovely holiday.Steve
Reply from Hays Travel - Hemel Hempstead
Good Morning
Thank you for very much for taking the time to leave a review,
We really hope you enjoy your holidays to Spain.
Best Wishes
Sally
Absolutely love Hays Travel agent…
Absolutely love Hays Travel agent Steve. Always so helpful and find the right holiday for the right price every time.
February 25, 2026
Reply from Hays Travel - Hemel Hempstead
Thank you so much for your lovely comments, much appreciated and always happy to help.Steve
Extremely helpful and informative
Extremely helpful and informative. Very nice people
February 28, 2026
Reply from Hays Travel - Hemel Hempstead
Good Morning,
Thank you for taking the time to leave a review.
We hope you have a lovely time on your cruise
Best Wishes
Trip to New York
We were greeted with a smile from Karen who helped us sort out our holiday to New York from flights to hotel nothing was to much trouble
Thank you
February 19, 2026
Reply from Hays Travel - Hemel Hempstead
It was my pleasure. Glad I was able to help. I hope you all have a fabulous time.
Kind regards
Karen
Reply from Hays Travel - Hemel Hempstead
Good Morning,
Thank you for taking the time to leave a review.
We hope you have a lovely time in Gran Canaria.
Best Wishes
Aimee
Very helpful and patient
Sally was very helpful with getting us our ideal holiday especially as my wife is registered disabled and so had quite a few needs to be taken into account. We were very pleased with the service and managed to get a car booked to help us get around the island.
February 25, 2026
Reply from Hays Travel - Hemel Hempstead
Good Morning
Thank you for taking the time to leave a review.
We hope you have a lovely time in Majorca.
Best Wishes
Sally
Staff member so helpfull
Staff member so helpful and always retuned my calls. I have used Hays for all my booking and love the fact you can actually speak to someone.
February 25, 2026
Reply from Hays Travel - Hemel Hempstead
Thank you so much for your lovely review!
Have a lovely holiday
Kind Regards
Aimee
Reply from Hays Travel - Hemel Hempstead
Thank you for your very kind comments.Your feedback is very much appreciated.
What a fabulous experience!
What a fabulous experience!
I haven’t used a travel agency for years but would highly recommend using Hays.
Steve was just what I needed- friendly, welcoming, full of knowledge, understanding and patience. No pressure selling just giving me everything I asked for and helpfully making suggestions and alternatives.
It was a great experience to have a human being to speak to rather than a screen!
Lovely chap. Well done Hays .
February 18, 2026
Reply from Hays Travel - Hemel Hempstead
Thank you so much Deborah for those lovely comments.You have got such an exciting holiday to look forward to.
Best Wishes
Steve
Excellent service
My travel agent, Steve listened to everything I wanted to include especially travelling with children on my own. Excellent customer services and experience. So much so I am booking next years holiday with Hays already.
February 19, 2026
Reply from Hays Travel - Hemel Hempstead
Thank you Tracy for your lovely comments.My absolute pleasure.Kind Regards
Steve
So far all our holidays have been great
February 9, 2026
Reply from Hays Travel - Hemel Hempstead
Thank you so much for your very kind comments.Hope you are looking forward to another great holiday.
I visited your Hemel Hempstead branch…
I visited your Hemel Hempstead branch yesterday afternoon and was given a warm welcome. Over a friendly cup of coffee made by James i discussed my holiday requirements with Sally. She gave me lots of friendly advice including the best time to travel to Portugal for the Douro Cruise. She then rang Riviera Travel and we successfully made a booking for October 2026. I cannot fault the information or attention i received.
February 17, 2026
Reply from Hays Travel - Hemel Hempstead
Good Afternoon
Thank you for taking the time to leave a lovely review.
So pleased that James coffee making skills have improved that they deserved a mention. :)
It was so lovely to see you and looking so well after a bad start to the year.
See you soon with passport details and you never know you might get a biscuit with that coffee.
Best Wishes
Sally
Reply from Hays Travel - Hemel Hempstead
I appreciate you taking the time to share your kind words, and I'm so pleased to hear that I provided a friendly and helpful experience!
Kind regards
Karen
Hays Travel - professional & helpful
Hays Travel has just helped us book a special holiday to see family in New York & then Bermuda. Danielle at the Hemel Hempstead branch was so professional and helpful, especially as we haven't visited these places before. We will definitely use Hays again
February 9, 2026
Unprompted review
Reply from Hays Travel - Hemel Hempstead
I am happy to hear that I could help you book your special holiday to New York and Bermuda and that you get to visit your family to. It's great to know that you found my service professional and helpful. We appreciate your feedback and look forward to assisting you again.
Kind Regards
Danielle
Happy Customer
I was listened too and I received what I needed.
Sally was very efficient and looked into what I needed.
February 14, 2026
Reply from Hays Travel - Hemel Hempstead
Good Morning
Thank you for taking the time to leave a lovely review. I am so pleased we managed to get you some all most perfect flight times :)
We will see you when its time to check in , Don't forget your passports :)
Best Wishes
Sally
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