We were in a hurray and the lovely Jess realised this, so with no idle chat she sourced the cruise we wanted, found a cabin with a balcony and with our agreement booked the cruise within 30/35 minute... See more
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I've got to say how helpful & professional Maisy has been from start to finish. Nothing was to much trouble for her. I really appreciate all her help. I also must mention Kelly who was most h... See more
Company replied
Really good booking experience! We'd seen a Disney cruise online, had a few questions, so popped into see Jess at the Highcliffe branch. She took us through the booking process, explaining and answ... See more
Company replied
Our agent Jess was helpful, patient and undertook additional research to see if the trip we wanted to do could be done cheaper. She smiled and did not make us feel rushed even though the tour company... See more
Company replied
Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
324 Lymington Road, BH23 5EY, Highcliffe, United Kingdom
- 01425 272372
4.9
Excellent
235 reviews
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Cunard Cruise
We were in a hurray and the lovely Jess realised this, so with no idle chat she sourced the cruise we wanted, found a cabin with a balcony and with our agreement booked the cruise within 30/35 minutes.
Thank you Jess.
May 16, 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Reply from Hays Travel - Highcliffe
Thank you very much for your lovely feedback. It was a pleasure assisting with your booking. Many thanks, Jess
I've got to say how helpful &…
I've got to say how helpful & professional Maisy has been from start to finish. Nothing was to much trouble for her. I really appreciate all her help. I also must mention Kelly who was most helpful when Maisy was on holiday. Thank you both .
April 25, 2026
Reply from Hays Travel - Highcliffe
Thank you so much for your lovely feedback! It’s been an absolute pleasure helping you with this amazing holiday. We hope you have the most amazing trip and make some wonderful memories. Thanks again, Maisy and Kelly :)
Hayes Travel Highcliffe.
Kelly and Jess extremely helpful and knowledgeable.I certainly would recommend The Highcliffe branch .
April 14, 2026
Reply from Hays Travel - Highcliffe
Thank you so much for your kind feed back, it was a pleasure assisting with your holiday booking, Kelly and Jess
Reply from Hays Travel - Highcliffe
Thank you very much for your lovely feedback! We hope you have an amazing time! Many thanks, Hays Travel Highcliffe :)
😃👍😃👍
All staff very knowledgeable, friendly, polite. They are all a credit to your company.
April 3, 2026
Reply from Hays Travel - Highcliffe
Thank you very much for your lovely feedback! It was a pleasure assisting with your holiday and we hope you have an amazing time! Many thanks, Hays Travel Highcliffe :)
Maisy was brilliant
Maisy was brilliant. She is so friendly,understanding and a delight to deal with. She’s also so very efficient and made me feel that I was the most important customer.
April 1, 2026
Reply from Hays Travel - Highcliffe
Thank you so much for your lovely review! It was a pleasure assisting you with the booking. I hope you have a lovely time in Vietnam! Thanks again, Maisy :)
Visit to local Hays Travel Shop
Arrived in pouring rain to be greeted by a smiling young lady who could not have been more welcoming and helpful!
Explained my requirements and the young lady organised everything for me very calmly and efficiently.
March 7, 2026
Reply from Hays Travel - Highcliffe
Thank you very much for your lovely feedback. We will pass this onto Teshany. Many thanks, Hays Travel Highcliffe.
January getaway 2027.
January getaway 2027.
Thanks to Hays at Highcliffe for getting me a great three weeks break in Teneriffe. Booked into a super hotel exactly where I needed to be.Highly recommend Hays for their expertise and knowledge.
February 24, 2026
Reply from Hays Travel - Highcliffe
Thank you very much for your lovely feedback, we really appreciate it. Many thanks, Hays Travel Highcliffe
The girls are always really helpful and…
The girls are always really helpful and happy in our Highcliffe high street branch.
February 28, 2026
Reply from Hays Travel - Highcliffe
Thank you very much for your lovely feedback, i really appreciate it. Thanks, Jess
Helpful and efficient staff
Maisy and the rest of the team were very helpful and efficient.
They made the booking of a holiday plus arranging airport parking with an overnight stay easy.
February 18, 2026
Reply from Hays Travel - Highcliffe
Thank you so much for your kind review! I'm so pleasured we managed to get you booked on your Newmarket trip! Thank you, Maisy :)
Tes the holiday advisor at Highcliffe…
Tes the holiday advisor at Highcliffe branch was amazing . So polite & helpful she booked our holiday very efficiently & explained everything. A credit to Hays travel. Will definately continue to use for our holidays
February 21, 2026
Reply from Hays Travel - Highcliffe
Thank you so much for your lovely review! I appreciate your kind words and I'm glad to provided helpful service. We look forward to booking your next holiday. Thank you, Teshany :)
All the travel assistants were very…
All the travel assistants were very helpful and manged to find us alternative holiday options. Nothing was too much trouble.
February 21, 2026
Reply from Hays Travel - Highcliffe
Thank you Steven for your lovely review! It was a pleasure assisting you with your cruise booking! Many thanks, Maisy :)
JESS at HIGHCLIFFE OFFICE Dealt with my…
JESS at HIGHCLIFFE OFFICE Dealt with my BOOKING most efficiently throughout Very knowledgeable and dealt with ALL details --leaving me needing only to present myself at the Airport "ON TIME" With Thanks.
February 15, 2026
Reply from Hays Travel - Highcliffe
Thank you very much for your lovely feedback, it was a pleasure assisting with your booking and i hope you have a lovely time. Many thanks, Jess.
Reply from Hays Travel - Highcliffe
Thank you very much for your lovely feedback. It is always a pleasure assisting with your holidays. Many thanks, Jess
Excellent service from Highcliffe…
Excellent service from Highcliffe office from Teshaney, Jess and Maisie. Nothing was too much trouble.
February 14, 2026
Reply from Hays Travel - Highcliffe
Thank you very much for your lovely feedback, we're always happy to help. Many thanks, Hays Travel Highcliffe
Very helpful and friendly
Very helpful and friendly, make time for you and definitely don’t rush you, like other travel agencies.
February 15, 2026
Reply from Hays Travel - Highcliffe
Thank you so much for your lovely feedback! It was a pleasure assisting you with your booking! Maisy and Teshany :)
Jess is back at Hayes Travel so…
Jess is back at Hayes Travel so pleased. I was a little unsure but she sorted out all my needs in a professional ,helpful way and my holiday was booked.
February 14, 2026
Reply from Hays Travel - Highcliffe
Thank you so much for your lovely feedback. It was lovely seeing you again. It is always a pleasure assisting with your bookings and I cannot wait to hear how you get on with your cruise. Many thanks, Jess
Cruising with P&O.
Cruising with P&O.
Staff are helpful and caring from booking the cruise at the start in Hayes Travel to the finished destination it’s always a pleasure having cruised with P & O for a few years.
February 5, 2026
Reply from Hays Travel - Highcliffe
Thank you very much for your lovely feedback, it is aways a pleasure assisting with your bookings. Many thanks, Jess
Excellent service
Excellent service, made the process very easy and comfortable. The travel consultants were very knowledgeable and understood our every need. Maisy and Jess (I think), were very helpful and attentive. They help us get the best deal available for our chosen holiday.
February 8, 2026
Reply from Hays Travel - Highcliffe
Thank you very much for your lovely feedback. It was a pleasure assisting with your booking. Many thanks, Maisy & Jess
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