Beth made the booking and obtained our discount very pleasant experience. Every thing was done with great efficiency and ease.
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The staff at Hays Travel in Highcliffe are fantastic. Nothing is too much trouble, and they explain everything carefully. We know if we have a question or concern they will answer it or sort it out qu... See more
Company replied
Really good booking experience! We'd seen a Disney cruise online, had a few questions, so popped into see Jess at the Highcliffe branch. She took us through the booking process, explaining and answ... See more
Company replied
After spending days trying to find a holiday online, and failing miserably, we decided to go to Hays Travel in Highcliffe. Best decision we have ever made, because Jess and her colleagues were amazi... See more
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Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
324 Lymington Road, BH23 5EY, Highcliffe, United Kingdom
- 01425 272372
4.8
Excellent
266 reviews
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You have just lost a customer!!
You have just lost a customer!!
What do you think of that!!
Just to make sure this is directed at the right people I will clarify. At no point have I had issue with any staff at Hayes. I have always been treated with kindness and respect. My issue is with the multi pricing operated by Hayes. This is a issue that has not been apparent in the past since I have always arrived with the price on line and it has been matched without issue. This time I did not take in the online price from Jet2 and found the added cost of using a travel agent. For example the price of Jet2 private transfers is £120 for travel from Tenerife airport to Los Cristianos. Hayes charged £180! a 50% increase. I find this unacceptable profitering and the base cost of the holiday increased by £300. This is in addition to the commission gained from the operator.
I only ever used Hayes following the way they behaved with the crash of another agent. I really do not need a travel agent and on this performance I will not use on again.
August 16, 2026
Reply from Hays Travel - Highcliffe
Thank you for your updated review. We appreciate the feedback. Thank you
Easy booking.
Beth made the booking and obtained our discount very pleasant experience. Every thing was done with great efficiency and ease.
August 14, 2026
Always so happy to book a holiday in…
Always so happy to book a holiday in highcliffe, Jess is always happy to help
August 11, 2026
Reply from Hays Travel - Highcliffe
Thank you so much for your lovely feedback. It is always a pleasure assisting with your holiday bookings. Many thanks, Jess
Had a quote earlier in week so booking…
Had a quote earlier in week so booking quite easy
August 7, 2026
Reply from Hays Travel - Highcliffe
Thank you for your kind feedback, we are happy that booking process was easy for you, Kelly :-)
very helpful and pleasant staff member…
very helpful and pleasant staff member made the whole process easy to complete.
August 6, 2026
Reply from Hays Travel - Highcliffe
Thank you so much for your kind feedback, it was a pleasure helping you book your holiday :-)
Nice experience
The young lady was very knowledgeable, very patient and very helpful. We ended up with a better holiday than we thought possible.
August 4, 2026
Reply from Hays Travel - Highcliffe
Thank you for your kind feedback, its was a pleasure to get your holiday booked. Hays Travel Highcliffe
Great experience
My booking made by Kelly was what l always receive from this travel agent with lovely staff always helpful to go the extra mile for you and family making you feel extra special before your holiday starts and if you have any questions they always get the answers love booking my holidays with them.
August 4, 2026
Reply from Hays Travel - Highcliffe
Thank you so much for your lovely feedback, its always a pleasure assisting with your holiday bookings. Many thanks, Kelly & Jess
A great service from Hays travel
A great service from Hays travel. Jess and Kelly helped us to find our perfect destination for our wedding.
July 31, 2026
Reply from Hays Travel - Highcliffe
Thank you so much for the Kind feedback it was a pleasure helping you both find the perfect destination for the wedding, Kelly and Jess
Reply from Hays Travel - Highcliffe
Thank you so much for your kind feedback, it was a pleasure to find the perfect holiday for you, Kelly
Reply from Hays Travel - Highcliffe
Thank you so much for your kind feedback, it was a pleasure helping you, Kelly
Hay’s Travel staff are excellent
Hay’s Travel staff are excellent, just a hiccup on the ferry crossing from Vancouver to Swartz Bay, Vancouver Island.
July 17, 2026
Reply from Hays Travel - Highcliffe
Thank you for your kind review and lovely comments about our team.
We're sorry there was a hiccup with the ferry crossing. We were able to arrange the original transfers requested, but unfortunately the alternative route wasn't available when plans changed. We appreciate your understanding and hope you have a fantastic trip. Many thanks, Hays Travel Highcliffe.
Always very helpful
Always very helpful. Always greet with a smile. Nothing is to much trouble.
July 14, 2026
Reply from Hays Travel - Highcliffe
Thank you for your lovely feedback, it was a pleasure assisting with your booking. Many thanks, Kelly
Delightful to have Jess back,calm and…
Delightful to have Jess back,calm and unflappable even when we mess her about by changing holiday dates.Nothing is too much trouble for her
July 1, 2026
Reply from Hays Travel - Highcliffe
Thank you very much for your lovely feedback, I really appreciate it. Its always a pleasure assisting with your holidays. Many thanks, Jess
New Zealand cruise 2/28
Having got 3 NZ cruise quotes including Hays whilst initially quoting the most they answered several questions thoroughly and amended quotes several times. Despite still being the most expensive they persevered and eventually came up with a reduced price to win the business. Was keen to do business with them in view of the good after sales service and being on the door-step.Like the keen to please attitude of the staff and they move fairly quickly.
June 30, 2026
Reply from Hays Travel - Highcliffe
Thank you for your kind feedback, it was a pleasure assisting with your booking, Kelly
As always
As always, Hays Travel are professional, helpful and efficient. Many thanks for booking my cruise.
July 2, 2026
Reply from Hays Travel - Highcliffe
Thank you for your kind feedback, its was a pleasure to get your holiday booked :-)
Always so helpful x and you did make me…
Always so helpful x and you did make me laugh x thank you Kelly
June 30, 2026
Reply from Hays Travel - Highcliffe
Thank you very much for your lovely feedback. It was a pleasure assisting with your booking. Many thanks, Kelly
Amazing service from Hays Travel
The staff at Hays Travel in Highcliffe are fantastic. Nothing is too much trouble, and they explain everything carefully. We know if we have a question or concern they will answer it or sort it out quickly and professionally. We have used them several times and have always been impressed and delighted.
June 27, 2026
Reply from Hays Travel - Highcliffe
Thank you so much for your kind feedback, its always a pleasure helping with your bookings, Kelly
Reply from Hays Travel - Highcliffe
Thank you very much for your lovely feedback, it is always a pleasure assisting with your bookings. Many thanks, Jess.
Staff are very professional,very…
Staff are very professional,very helpful and very patient with customers of older age group
June 13, 2026
Reply from Hays Travel - Highcliffe
Thank you very much for your lovely feedback, we really appreciate it. It was a pleasure assisting with your booking. Many thanks, Jess
Reply from Hays Travel - Highcliffe
Thank you very much for your lovely feedback, we really appreciate it. Many thanks, Kelly.
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