Hays Travel - Highcliffe Reviews 

266
TrustScore 5 out of 5

4.8

324 Lymington Road, BH23 5EY Highcliffe, GB


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Rated 5 out of 5 stars

Beth made the booking and obtained our discount very pleasant experience. Every thing was done with great efficiency and ease.

Rated 5 out of 5 stars

The staff at Hays Travel in Highcliffe are fantastic. Nothing is too much trouble, and they explain everything carefully. We know if we have a question or concern they will answer it or sort it out qu... See more

Company replied

Rated 5 out of 5 stars

Really good booking experience! We'd seen a Disney cruise online, had a few questions, so popped into see Jess at the Highcliffe branch. She took us through the booking process, explaining and answ... See more

Company replied

Rated 5 out of 5 stars

After spending days trying to find a holiday online, and failing miserably, we decided to go to Hays Travel in Highcliffe. Best decision we have ever made, because Jess and her colleagues were amazi... See more

Company replied


Company details

  1. Travel Agency
  2. Cruise Agency
  3. Cruise Travel Agency
  4. Cultural Tours Provider
  5. Currency Exchange Service
  6. Travel Aggregator

Written by the company

Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.


Contact info

  • 324 Lymington Road, BH23 5EY, Highcliffe, United Kingdom

  • 01425 272372

4.8

Excellent

TrustScore 5 out of 5

266 reviews

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4.8

All reviews

(266)

122,875 reviews in the last 12 months

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Rated 5 out of 5 stars

very polite and sorted us out quickly…

very polite and sorted us out quickly and efficiently

June 13, 2026
Hays Travel - Highcliffe logo

Reply from Hays Travel - Highcliffe

Thank you very much for your lovely feedback. It was a pleasure assisting with your booking. Many thanks, Maisy

Rated 5 out of 5 stars
Hays Travel - Highcliffe logo

Reply from Hays Travel - Highcliffe

Thank you very much for your lovely feedback. It was a pleasure assisting with your booking. Many thanks, Jess

Rated 5 out of 5 stars

The staff at Hays are so good

The staff at Hays are so good, thoughtful and caring. Jess and Kelly at Christchurch are like friends now.

May 29, 2026
Hays Travel - Highcliffe logo

Reply from Hays Travel - Highcliffe

Thank you very much for your lovely feedback, we really appreciate it. It is always a pleasure assisting with your holidays. Many thanks, Kelly & Jess

Rated 5 out of 5 stars

Helpful efficient and professional…

Helpful efficient and professional advice. All went smoothly and my holiday is booked .

June 4, 2026
Hays Travel - Highcliffe logo

Reply from Hays Travel - Highcliffe

Thank you very much for your lovely feedback, it was a pleasure assisting with your booking. Many thanks, Jess

Rated 5 out of 5 stars

Always friendly

Always friendly, efficient and helpful in our local branch.

June 3, 2026
Hays Travel - Highcliffe logo

Reply from Hays Travel - Highcliffe

Thank you very much for your lovely feedback. It was a pleasure assisting with your booking and I hope you have a lovely time.
Many thanks, Jess

Rated 5 out of 5 stars

Myself and my partner came to book our…

Myself and my partner came to book our holiday in Highcliffe for next year.
We felt very welcomed and the experience was great, all information about our holiday was given excellently and reassurance was provided given that this will be our first holiday as a couple together.
Would highly recommend going to Hays Travel in Highcliffe.

May 30, 2026
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Reply from Hays Travel - Highcliffe

Thank you very much for your lovely feedback, we really appreciate it. It was a pleasure assisting with your first holiday as a couple and I'm sure you're going to have an amazing time. Many thanks, Jess.

Rated 5 out of 5 stars

Brilliant Service

Brilliant Service. Kelly was friendly, informative & very professional. It was a pleasure to book our holiday with Hays Travel.

May 22, 2026
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Reply from Hays Travel - Highcliffe

Thank you for your kind feedback, it was a pleasure helping you with your holiday enquiry, Kelly

Rated 5 out of 5 stars

Cunard Cruise

We were in a hurray and the lovely Jess realised this, so with no idle chat she sourced the cruise we wanted, found a cabin with a balcony and with our agreement booked the cruise within 30/35 minutes.
Thank you Jess.

May 16, 2026
Hays Travel - Highcliffe logo

Reply from Hays Travel - Highcliffe

Thank you very much for your lovely feedback, it was a pleasure assisting with your booking. Many thanks, Jess

Rated 5 out of 5 stars

I've got to say how helpful &…

I've got to say how helpful & professional Maisy has been from start to finish. Nothing was to much trouble for her. I really appreciate all her help. I also must mention Kelly who was most helpful when Maisy was on holiday. Thank you both .

April 25, 2026
Hays Travel - Highcliffe logo

Reply from Hays Travel - Highcliffe

Thank you so much for your lovely feedback! It’s been an absolute pleasure helping you with this amazing holiday. We hope you have the most amazing trip and make some wonderful memories. Thanks again, Maisy and Kelly :)

Rated 5 out of 5 stars

Hayes Travel Highcliffe.

Kelly and Jess extremely helpful and knowledgeable.I certainly would recommend The Highcliffe branch .

April 14, 2026
Hays Travel - Highcliffe logo

Reply from Hays Travel - Highcliffe

Thank you so much for your kind feed back, it was a pleasure assisting with your holiday booking, Kelly and Jess

Rated 5 out of 5 stars

😃👍😃👍

All staff very knowledgeable, friendly, polite. They are all a credit to your company.

April 3, 2026
Hays Travel - Highcliffe logo

Reply from Hays Travel - Highcliffe

Thank you very much for your lovely feedback! It was a pleasure assisting with your holiday and we hope you have an amazing time! Many thanks, Hays Travel Highcliffe :)

Rated 5 out of 5 stars

Maisy was brilliant

Maisy was brilliant. She is so friendly,understanding and a delight to deal with. She’s also so very efficient and made me feel that I was the most important customer.

April 1, 2026
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Reply from Hays Travel - Highcliffe

Thank you so much for your lovely review! It was a pleasure assisting you with the booking. I hope you have a lovely time in Vietnam! Thanks again, Maisy :)

Rated 5 out of 5 stars

Visit to local Hays Travel Shop

Arrived in pouring rain to be greeted by a smiling young lady who could not have been more welcoming and helpful!
Explained my requirements and the young lady organised everything for me very calmly and efficiently.

March 7, 2026
Hays Travel - Highcliffe logo

Reply from Hays Travel - Highcliffe

Thank you very much for your lovely feedback. We will pass this onto Teshany. Many thanks, Hays Travel Highcliffe.

Rated 4 out of 5 stars

January getaway 2027.

January getaway 2027.
Thanks to Hays at Highcliffe for getting me a great three weeks break in Teneriffe. Booked into a super hotel exactly where I needed to be.Highly recommend Hays for their expertise and knowledge.

February 24, 2026
Hays Travel - Highcliffe logo

Reply from Hays Travel - Highcliffe

Thank you very much for your lovely feedback, we really appreciate it. Many thanks, Hays Travel Highcliffe

Rated 5 out of 5 stars

Helpful and efficient staff

Maisy and the rest of the team were very helpful and efficient.
They made the booking of a holiday plus arranging airport parking with an overnight stay easy.

February 18, 2026
Hays Travel - Highcliffe logo

Reply from Hays Travel - Highcliffe

Thank you so much for your kind review! I'm so pleasured we managed to get you booked on your Newmarket trip! Thank you, Maisy :)

Rated 5 out of 5 stars

Tes the holiday advisor at Highcliffe…

Tes the holiday advisor at Highcliffe branch was amazing . So polite & helpful she booked our holiday very efficiently & explained everything. A credit to Hays travel. Will definately continue to use for our holidays

February 21, 2026
Hays Travel - Highcliffe logo

Reply from Hays Travel - Highcliffe

Thank you so much for your lovely review! I appreciate your kind words and I'm glad to provided helpful service. We look forward to booking your next holiday. Thank you, Teshany :)

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