Beth made the booking and obtained our discount very pleasant experience. Every thing was done with great efficiency and ease.
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The staff at Hays Travel in Highcliffe are fantastic. Nothing is too much trouble, and they explain everything carefully. We know if we have a question or concern they will answer it or sort it out qu... See more
Company replied
Really good booking experience! We'd seen a Disney cruise online, had a few questions, so popped into see Jess at the Highcliffe branch. She took us through the booking process, explaining and answ... See more
Company replied
After spending days trying to find a holiday online, and failing miserably, we decided to go to Hays Travel in Highcliffe. Best decision we have ever made, because Jess and her colleagues were amazi... See more
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Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
324 Lymington Road, BH23 5EY, Highcliffe, United Kingdom
- 01425 272372
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very polite and sorted us out quickly…
very polite and sorted us out quickly and efficiently

Reply from Hays Travel - Highcliffe
The staff at Hays are so good
The staff at Hays are so good, thoughtful and caring. Jess and Kelly at Christchurch are like friends now.

Reply from Hays Travel - Highcliffe
Helpful efficient and professional…
Helpful efficient and professional advice. All went smoothly and my holiday is booked .

Reply from Hays Travel - Highcliffe

Reply from Hays Travel - Highcliffe
Myself and my partner came to book our…
Myself and my partner came to book our holiday in Highcliffe for next year.
We felt very welcomed and the experience was great, all information about our holiday was given excellently and reassurance was provided given that this will be our first holiday as a couple together.
Would highly recommend going to Hays Travel in Highcliffe.

Reply from Hays Travel - Highcliffe
Brilliant Service
Brilliant Service. Kelly was friendly, informative & very professional. It was a pleasure to book our holiday with Hays Travel.

Reply from Hays Travel - Highcliffe
Cunard Cruise
We were in a hurray and the lovely Jess realised this, so with no idle chat she sourced the cruise we wanted, found a cabin with a balcony and with our agreement booked the cruise within 30/35 minutes.
Thank you Jess.

Reply from Hays Travel - Highcliffe

Reply from Hays Travel - Highcliffe
I've got to say how helpful &…
I've got to say how helpful & professional Maisy has been from start to finish. Nothing was to much trouble for her. I really appreciate all her help. I also must mention Kelly who was most helpful when Maisy was on holiday. Thank you both .

Reply from Hays Travel - Highcliffe
Hayes Travel Highcliffe.
Kelly and Jess extremely helpful and knowledgeable.I certainly would recommend The Highcliffe branch .

Reply from Hays Travel - Highcliffe

Reply from Hays Travel - Highcliffe
😃👍😃👍
All staff very knowledgeable, friendly, polite. They are all a credit to your company.

Reply from Hays Travel - Highcliffe
Maisy was brilliant
Maisy was brilliant. She is so friendly,understanding and a delight to deal with. She’s also so very efficient and made me feel that I was the most important customer.

Reply from Hays Travel - Highcliffe
Visit to local Hays Travel Shop
Arrived in pouring rain to be greeted by a smiling young lady who could not have been more welcoming and helpful!
Explained my requirements and the young lady organised everything for me very calmly and efficiently.

Reply from Hays Travel - Highcliffe
January getaway 2027.
January getaway 2027.
Thanks to Hays at Highcliffe for getting me a great three weeks break in Teneriffe. Booked into a super hotel exactly where I needed to be.Highly recommend Hays for their expertise and knowledge.

Reply from Hays Travel - Highcliffe
The girls are always really helpful and…
The girls are always really helpful and happy in our Highcliffe high street branch.

Reply from Hays Travel - Highcliffe
Helpful and efficient staff
Maisy and the rest of the team were very helpful and efficient.
They made the booking of a holiday plus arranging airport parking with an overnight stay easy.

Reply from Hays Travel - Highcliffe
Tes the holiday advisor at Highcliffe…
Tes the holiday advisor at Highcliffe branch was amazing . So polite & helpful she booked our holiday very efficiently & explained everything. A credit to Hays travel. Will definately continue to use for our holidays

Reply from Hays Travel - Highcliffe
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