Another holiday booked with Tracy, and as always, she’s been absolutely brilliant. I honestly wouldn’t book with anyone else. I completely trust her advice and know she’ll always help us find the best... See more
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See what reviewers are saying
Amanda is amazing!! Made the entire process so easy, no question was too much trouble and Amanda couldn’t do enough for me. I cannot recommend this branch enough. Amanda truly went above and beyond,... See more
Company replied
Saw a bargain deal on Facebook to Toronto, Niagara Falls and NYC so commented asking for more details, Amanda replied in under 10 minutes (even though it was 8pm!). All booked by the next evening afte... See more
Company replied
Chloe found us a good deal after we’d struggled with other Hay’s locations. She was quick to respond, helpful, and easily sorted changes to our itinerary. We’d definitely book again with Hays Horsfo... See more
Company replied
Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
70 Town Street, LS18 4AP, Horsforth, United Kingdom
- 01138275440
4.9
Excellent
709 reviews
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Second booking in 6 months, fantastic service
This is my second time booking with this branch in 6 months after the first trip being absolutely fantastic. Everything is explained, every option explored to make sure we get what we need and at a fantastic price.
This will be my first point of call for all my future bookings.
Outstanding service start to finish.
November 14, 2025
Reply from Hays Travel - Horsforth
Thank you for your lovely review - it was a pleasure booking your holiday :-)
Excellent support and help
November 5, 2025
Reply from Hays Travel - Horsforth
Thankyou for your lovely review :)
Very friendly and helpful staff
Contacted Hays to price check a cruise and within 20 mins they had come back to me with a price and all booked. Very friendly and helpful staff, thank you. So easy to deal with the team in Horsforth.
November 14, 2025
Reply from Hays Travel - Horsforth
Thank you for your 5* review. It was lovely speaking with you and I hope you have a fab time when it comes round! :D Mollie
Friendly and efficient service.
Friendly and efficient service as we always get at Hays Travel, Horsforth.
November 6, 2025
Reply from Hays Travel - Horsforth
Thank you for your lovely feedback and for been fantastic loyal customers to us :D Mollie
Best service
Staff are so friendly and helpful and have so much knowledge
Nothing is too much trouble and will search and search and guide
Couldn’t get better service
November 13, 2025
Reply from Hays Travel - Horsforth
Thank you for your lovely review - it was a pleasure booking your holiday :-)
A positive booking experience with Hays
Sam was great at communicating and made our booking very easy.
November 11, 2025
Reply from Hays Travel - Horsforth
Thankyou for your lovely review and for booking with us again! :)
Friendly and very helpful staff.Will…
Friendly and very helpful staff.Will return to book holidays in the future.
November 7, 2025
Reply from Hays Travel - Horsforth
Thank you for your lovely review. It is always a pleasure booking your holidays! :-)
You certainly did make us smile
You certainly did make us smile. You made the process of booking our P&O Cruise very easy. You navigated us through the various options explaining them very clearly.
October 26, 2025
Reply from Hays Travel - Horsforth
Thank you for this lovely review :)
Amanda at the Horsforth branch was…
Amanda at the Horsforth branch was brilliant. Had all the time in the world for us, even after a few tweaks to our holiday. Can’t forget Tracy either. Good knowledge and made booking easy. Lovely to deal with, makes it a lot easier as a customer.
October 22, 2025
Reply from Hays Travel - Horsforth
Thank you for your 5 star review!! We are thrilled you had a great experience.
Very pleasant & helpful.
Very pleasant & helpful. Please note Mr John Henshaw passed away on the 15th November 2023 so can u please alter yr records accordingly. I already told u this a while ago. Further reviews will be done by myself Mrs Ann Henshaw.
October 28, 2025
Reply from Hays Travel - Horsforth
Thank you for your wonderful review😊
A very pleasant experience.
Welcoming reception and unhurried consultation to meet our many and varied needs. Nothing was too much trouble and every demand was explored thoroughly and met.
October 28, 2025
Reply from Hays Travel - Horsforth
We are thrilled you had a great experience and we can't wait to help plan your next holiday.😊
Thank you
Amanda did a great job finding a holiday for us during the school holidays with a free child’s place.
October 18, 2025
Reply from Hays Travel - Horsforth
Thank you for taking the time to leave us a review. We hope you have an amazing holiday!
Quick and easy
Helpful, easy, quick to respond. Lauren has booked for us twice now and is really informative, helpful and gives honest advise.
Booked through Facebook using messenger, really quick and hassle free.
October 26, 2025
Reply from Hays Travel - Horsforth
We're thrilled you had such a great experience booking with us through Facebook and we are looking forward to arranging your next trip😄
Reply from Hays Travel - Horsforth
Hope you have a wonderful holiday and we hope to see you again😊
The staff are very accommodating
The staff are very accommodating, friendly and helpful. Booking was very easy and the app is really good and easy to use.
October 19, 2025
Reply from Hays Travel - Horsforth
Thank you for your 5 star review! We're glad you had a good booking experience and we hope you have a wonderful holiday :)
Reply from Hays Travel - Horsforth
Thank you for your lovely review :)
Really friendly and helpful gave us…
Really friendly and helpful gave us different options without making us feel pressured will definitely be back
October 21, 2025
Reply from Hays Travel - Horsforth
Thank you Tracy for your review, we hope to see you again!
Fabulous Help
Amanda at the Horsforth branch was extremely helpful and I truely appreciate her patience's with me. Thank You
October 18, 2025
Reply from Hays Travel - Horsforth
Thank you Maxine for your 5 star review :)
Amazing customer service
Amazing customer service, working out of hours to ensure details are all confirmed and at the best price! This team always go above and beyond for me!
October 13, 2025
Reply from Hays Travel - Horsforth
We love booking your holidays, you are more than welcome!
Thank you for always coming back to us!! 😍
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