We were looking for flights only (Manchester to Sydney) but after discussing our plans with Emma she suggested that changing our onward Flights from Hong Kong to Sydney to two days later we could spen... See more
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I was collecting boarding passes for an upcoming trip which were ready and waiting for me as always. I booked another city break with Jill, who was very professional, friendly and very helpful. She w... See more
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Every time we go into the Horwich branch we feel we are greeted by friends who want nothing but the best for our holiday experience. The team are dedicated to making sure whatever you need is careful... See more
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As always the staff at hays travel were amazing and sorted my holiday to Australia out for me even though it wasn’t easy sorting flights for the best price and the best times but they managed as usual... See more
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Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
72 Winter Hey Lane, BL6 7NZ, Horwich, United Kingdom
- 01204 468069
4.9
Excellent
499 reviews
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This company invites their customers to review, whether positive or negative
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Excellent service as usual
July 17, 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Lovely,helpful staff,received the best…
Lovely,helpful staff,received the best low prices
July 21, 2026
Reply from Hays Travel - Horwich
Thank you for your lovely feedback, it is always a pleasure to book your holidays. Thank you Emma
Highly recommended!
Our first experience of booking with Hays Travel, and it definitely won't be our last - Janet's customer service was exceptional, her experience and advise invaluable in helping us to sort our first cruise - highly recommended!
July 12, 2026
Reply from Hays Travel - Horwich
Thankyou for taking the time to leave a review and choosing to book with us. It was my pleasure and I hope you are looking forward to your holiday. Thankyou Janet
Hays Travel Review
As always the staff at hays travel were amazing and sorted my holiday to Australia out for me even though it wasn’t easy sorting flights for the best price and the best times but they managed as usual
July 5, 2026
Reply from Hays Travel - Horwich
Thankyou for taking the time to leave a review and choosing to book with us again. It was my pleasure and I hope you are looking forward to your holiday. Thankyou Janet
Friendly knowledgeable staff
Friendly knowledgeable staff. Helped us book our first Cruise.
July 11, 2026
Reply from Hays Travel - Horwich
Thankyou for taking the time to leave a review and choosing to book with us. Thankyou Janet
German cruise - sadly these days with only two 'ff's efficiency demonstrated when having…
The efficiency demonstrated when having been told what I wanted. Straight to the best options for me.
July 7, 2026
Reply from Hays Travel - Horwich
Thankyou for taking the time to leave a review and choosing to book with us. It was my pleasure and i hope you are looking forward to your cruise. Thankyou Emma
Great service got exactly what we asked…
Great service got exactly what we asked for, Janet was very efficient, and though. Knows what she's doing
July 11, 2026
Reply from Hays Travel - Horwich
Thankyou for taking the time to leave a review and choosing to book with me again. I hope you are looking forward to this holiday. Thankyou Janet
Reply from Hays Travel - Horwich
Thankyou for taking the time to leave a review and choosing to book with us again. Thankyou Janet
Reply from Hays Travel - Horwich
It was a pleasure to book your holiday, I hope you are looking forward to it. Thank you Janet.
Reply from Hays Travel - Horwich
Thank your lovely feedback, it was lovely to meet you both, I hope you are looking forward to your holiday. Thank you Jill
Excellent service.
Excellent service.
Jill went above and beyond to make sure we had everything sorted for our cruise and stay. Certainly use HAYS again.
June 21, 2026
Reply from Hays Travel - Horwich
Thank you so much for taking the time to leave a review and for the lovely feedback. It was lovely to meet you both and it was a pleasure to book your holiday. Thank you Jill
Excellent customer service
Excellent customer service. It took a long time over the telephone communicating with Vista but your representative Janet was professional, patient and efficient. Very satisfied customer and looking forward to our trip to Japan.
June 27, 2026
Reply from Hays Travel - Horwich
Thank you so much for your lovely feedback, it was a pleasure to book your holiday, I hope you are looking forward to it. Thank you Janet
Friendly knowledgeable staff with…
Friendly knowledgeable staff with patience to make changes.
June 26, 2026
Reply from Hays Travel - Horwich
Thank you for your lovely feedback, I hope you are looking forward to your holiday. Thank you Emma
Gill was booking a cruise for me
Gill was booking a cruise for me, it was great I had nothing to do apart from answer a few questions.
She booked everything, look at all the alternatives and even worked through her lunch break nothin was to much trouble. Thanks Jill
June 24, 2026
Reply from Hays Travel - Horwich
Thankyou for taking the time to leave a review and choosing to book with us. It was my pleasure and i hope you are looking forward to your cruise. Thankyou Jill
Good communication
June 13, 2026
Reply from Hays Travel - Horwich
Thankyou for taking the time to leave a review and choosing to book with us again. I hope you are looking forward to your trip. Thankyou Mollie
Would certainly book with again for the help and ease
Would certainly book with again for the help and ease.
June 3, 2026
Reply from Hays Travel - Horwich
Thankyou for taking the time to leave a review and choosing to book with us. I hope you are looking forward to your holiday. Thankyou Mollie
Very good customer service
Very good customer service. Friendly helpful nothing is too much trouble. I book all my holidays with them.
They always go that extra mile to make sure you are happy with what you have booked.
June 16, 2026
Reply from Hays Travel - Horwich
Thank you so much for your lovely feedback, we hope you are looking forward to your holiday. Thank you Emma
The staff Gill always sorts my holidays…
The staff Gill always sorts my holidays to get the best deal. and Molly today very helpful and sorted my holiday out and made sure everything was right for me.
June 5, 2026
Reply from Hays Travel - Horwich
Thank you so much for your lovely feedback, we hope you are looking forward to your holiday. Thank you Mollie
We booked a holiday whilst we were away…
We booked a holiday whilst we were away on holiday, rang our local Hays travel shop back home and they did it all for us, no hastle.
June 2, 2026
Reply from Hays Travel - Horwich
Thank you for your lovely feedback, it is always a pleasure to book your holidays, we hope you enjoy the rest of your holiday. Many thanks Jill
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