The young lady Emma was very good. We have used the HORWICH branch before so our names came up on the computer. We wanted a specific hotel in our destination, she looked at travelling from Manchester... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
I was really impressed with my experience of booking a holiday with Hays travel, Horwich. Mollie and her colleague suggested the best area for what I wanted from the holiday and were really helpful an... See more
Company replied
We were looking for flights only (Manchester to Sydney) but after discussing our plans with Emma she suggested that changing our onward Flights from Hong Kong to Sydney to two days later we could spen... See more
Company replied
Every time we go into the Horwich branch we feel we are greeted by friends who want nothing but the best for our holiday experience. The team are dedicated to making sure whatever you need is careful... See more
Company replied
Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
72 Winter Hey Lane, BL6 7NZ, Horwich, United Kingdom
- 01204 468069
4.9
Excellent
513 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
New destination for a holiday so we had…
New destination for a holiday so we had little prior knowledge . Hays filled that gap and sorted the hotel and flights .
March 5, 2026
Reply from Hays Travel - Horwich
Thankyou for taking the time to leave a review and choosing to book with us. It was my pleasure helping you book your next holiday and I hope you are looking forward to it. Thankyou Janet
Always very helpful and friendly and…
Always very helpful and friendly and great customer service and the drivers are very friendly and helpful
March 3, 2026
Reply from Hays Travel - Horwich
Thankyou for taking the time to leave a review and choosing to book with us again. It was my pleasure and I hope you are looking forward to this trip. Thankyou Emma
Fantastic experience as normal
Fantastic experience as normal. Big thank you to all the staff at the Horwich branch and in particular Jill.
March 7, 2026
Reply from Hays Travel - Horwich
Thankyou for taking the time to leave a review and choosing to book with us again. It was my pleasure and I hope you are looking forward to this trip. Thankyou Jill
Very helpful and knowledgeable about…
Very helpful and knowledgeable about locations that would suit me
March 4, 2026
Reply from Hays Travel - Horwich
Thankyou for taking the time to leave a review and choosing to book with us again. I hope you are looking forward to your holiday. Thankyou Mollie
Jill was very helpful and our holiday…
Jill was very helpful and our holiday was booked the same day. Much easier than booking online which we’ve done in previous years.
March 3, 2026
Reply from Hays Travel - Horwich
Thankyou for taking the time to leave a review and choosing to book with us. I hope you are looking forward to your holiday. Thankyou Jill
Jill at the horwich branch was so…
Jill at the horwich branch was so knowlegeable and very patient. Our family have booked a few holidays with her and I would definately recommend her to all my friends
March 3, 2026
Reply from Hays Travel - Horwich
Thankyou for taking the time to leave a review and choosing to booking with us again. It was my pleasure and I hope you are looking forward to this holiday. Thankyou Jill
Great local travel agency
Friendly and efficient.
Lots of help and advice.
Listens to what you need from an holiday.
No hard sell.
March 1, 2026
Reply from Hays Travel - Horwich
Thankyou for taking the time to leave a review and choosing to book with us again. It was my pleasure and I hope you are looking forward to this holiday. Thankyou Jill
The team were brilliant.
The team were brilliant.. especially Jill who went above and beyond assisting me over several days! We obtained the best deal thanks to her… can’t praise them all enough 🤩🤗
February 28, 2026
Reply from Hays Travel - Horwich
Thankyou for taking the time to leave and review and your lovely comments. It was my pleasure and I hope you are both looking forward to your holiday. Thankyou Jill
Reply from Hays Travel - Horwich
Thankyou for taking the time to leave a review and choosing to book with us. Thankyou Jill
Every time we go into the Horwich…
Every time we go into the Horwich branch we feel we are greeted by friends who want nothing but the best for our holiday experience. The team are dedicated to making sure whatever you need is carefully taken into account.
We wouldn’t go anywhere else.
February 15, 2026
Reply from Hays Travel - Horwich
Thank you for taking the time to leave a review and your lovely comments. It was my pleasure and I hope you are looking forward to your holiday. Thank you Jill
Cruise
Very friendly and knowledgeable travel agents. We booked with Janet, who shown us several options to help us choose a cruise and cabin that fitted our needs and price bracket. Nothing was too much trouble Highly recommend.
February 21, 2026
Reply from Hays Travel - Horwich
Thank you for taking the time to leave a review and your lovely comments. It was my pleasure and I hope you are looking forward to your holiday. Thank you Janet
Holiday without hassle
Polite and friendly. Very helpful in finding us the cheapest holiday for our destination and dates we wanted. Bonus having paperwork printed off for us as we haven’t a printer. Yes we will use again. Thank you for making it an enjoyable experience and look forward to our next booking with you Mollie.
January 30, 2026
Reply from Hays Travel - Horwich
Thank you for taking the time to leave a review and your lovely comments. It was my pleasure and I hope you are looking forward to your holiday. Thank you Mollie.
Reply from Hays Travel - Horwich
Thankyou for taking the time to leave a review and your lovely comments. It was my pleasure and I hope you are looking forward to your holiday. Thankyou Mollie
Helpful experienced advice
Experienced advisers give very useful advice + offer a full service of research, booking +checking into your flights.
Gives you confidence that your holiday will be a success.
February 15, 2026
Reply from Hays Travel - Horwich
Thankyou for taking the time to leave a review and choosing to book with us again. It was my pleasure and I hope you are all looking forward to your holiday. Thankyou Jill
Very very helpful.
February 15, 2026
Reply from Hays Travel - Horwich
Thankyou for taking the time to leave a review and choosing to book with us again. It was my pleasure. Thankyou Emma
Excellent service as always
Excellent service as always, would highly recommend. Janet and Gill very helpful
February 15, 2026
Reply from Hays Travel - Horwich
Thankyou for taking the time to leave a review and choosing to book with us again. It was my pleasure and I hope you are looking forward to your cruise. Thankyou Jill
Reply from Hays Travel - Horwich
Thankyou for taking the time to leave a review. It was my pleasure and i hope you are both looking forward to your holiday. Thankyou Emma
Reply from Hays Travel - Horwich
Thankyou for taking the time to leave a review and choosing to book with us. It was my pleasure and i hope you are looking forward to your holiday. Thankyou Jill
Helped to pinpoint…
As I had hoped I was helped to pinpoint the holiday that met my wishes.
February 1, 2026
Reply from Hays Travel - Horwich
Thank you for your lovely feedback. Many thanks Mollie
Excellent customer service and friendly…
Excellent customer service and friendly staff.
January 31, 2026
Reply from Hays Travel - Horwich
Thankyou for taking the time to leave a review and your lovely comments. I hope you are looking forward to your holiday. Thankyou Janet
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.