The young lady Emma was very good. We have used the HORWICH branch before so our names came up on the computer. We wanted a specific hotel in our destination, she looked at travelling from Manchester... See more
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I was really impressed with my experience of booking a holiday with Hays travel, Horwich. Mollie and her colleague suggested the best area for what I wanted from the holiday and were really helpful an... See more
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We were looking for flights only (Manchester to Sydney) but after discussing our plans with Emma she suggested that changing our onward Flights from Hong Kong to Sydney to two days later we could spen... See more
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Every time we go into the Horwich branch we feel we are greeted by friends who want nothing but the best for our holiday experience. The team are dedicated to making sure whatever you need is careful... See more
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Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
72 Winter Hey Lane, BL6 7NZ, Horwich, United Kingdom
- 01204 468069
4.9
Excellent
513 reviews
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Very helpfull no rush and happy to…
Very helpfull no rush and happy to answer everything
May 10, 2026
Reply from Hays Travel - Horwich
Thankyou for taking the time to leave a review and choosing to book with us. I hope you are looking forward to your holiday. Thankyou Jill
Jill put together an individual…
Jill put together an individual safari/beach stay to suit/match all our needs. Excellence service and communication. Thank you.
May 9, 2026
Reply from Hays Travel - Horwich
Thankyou for taking the time to leave a review and choosing to book with us. It was my pleasure helping you plan this amazing trip and I hope you are both looking forward to it. Thankyou Jill
Very professional service handled my…
Very professional service handled my booking very well
April 29, 2026
Reply from Hays Travel - Horwich
Thank you for taking the time to leave a review and choosing to book with us again. It was my pleasure and I hope you are looking forward to this holiday. Thank you Janet
Reply from Hays Travel - Horwich
Thank you for taking the time to leave a review and choosing to book with us. It was my pleasure and I hope you are looking forward to your holiday. Thank you Mollie
Trip to Australia.... very pleased!
We were looking for flights only (Manchester to Sydney) but after discussing our plans with Emma she suggested that changing our onward Flights from Hong Kong to Sydney to two days later we could spend two days in a 5* hotel for virtually the same price as a connecting flight on our original departure date. We have used Hays Horwich for many years and have always found the staff to be really helpful. This is a long awaited trip to Australia to see family and Emma went above and beyond, ringing around different companies to get us the best options. 1st class service.... with a trip to Hong Kong thrown in too!
April 26, 2026
Reply from Hays Travel - Horwich
Thankyou for taking the time to leave a review and choosing to book with us again. It was my pleasure helping you plan this amazing trip and I hope you are all looking forward to it. Especially with the added bonus of Hong Kong. Thankyou Emma
Janet made the booking process really…
Janet made the booking process really easy. She took down all the things I wanted included in my holiday and she makes things happen!
April 22, 2026
Reply from Hays Travel - Horwich
Thankyou for taking the time to leave a review and choosing to book with us again. It was my pleasure and i hope you are looking forward to this holiday. Thankyou Janet
Very helpful and professional.
April 19, 2026
Reply from Hays Travel - Horwich
Thankyou for taking the time to leave a review and choosing to book with us again. I hope you are looking forward to your cruise. Thankyou Janet
Great service, over and above..
Jill was infinitely patient and carefully explained our options in a clear and helpful way so we could make an informed choice on our holiday selection. She “stayed the course” to complete our booking, well after the shop should have closed for the evening. Well done!
April 18, 2026
Reply from Hays Travel - Horwich
Thankyou for taking the time to leave a review and your lovely comments. It was my pleasure helping you find the perfect holiday and i hope you are all looking forward to it. Thankyou Jill
We explained that this was our first cruise and the lady was extreamly helpful and knowledgeable and very enjoyable experience
We explained that this was our first cruise and the lady was
April 17, 2026
Reply from Hays Travel - Horwich
Thankyou for taking the time to leave a review and choosing to book with us. It was my pleasure helping you find the right cruise and i hope you are both looking forward to it. Thankyou Emma
Jill had already done a lot of work on…
Jill had already done a lot of work on our behalf before we saw her.
We finally decided on exactly what we wanted and Jill did everything and more to ensure we achieved that.
April 14, 2026
Reply from Hays Travel - Horwich
Thankyou for taking the time to leave a review and choosing to book with us again. It was my pleasure and i hope you are looking forward to your cruise. Thankyou Jill
It was quite a complicated booking and…
It was quite a complicated booking and the ladies in Horwich knew exactly how to handle matter and make our booking
As ever, a great experience
April 12, 2026
Reply from Hays Travel - Horwich
Thankyou for taking the time to leave a review and your lovely comments. It was my pleasure and i hope you are all looking forward to your cruise. Thankyou Emma
I was collecting boarding passes for an…
I was collecting boarding passes for an upcoming trip which were ready and waiting for me as always.
I booked another city break with Jill, who was very professional, friendly and very helpful. She went above and beyond to book it, at the price I wanted to pay, but along the way she went through loads of various options to get the best deal. She is an asset to the company and knows so many different travel sites and is very thorough in everything she does.
April 11, 2026
Reply from Hays Travel - Horwich
Thankyou for taking the time to leave a review and choosing to book with us again. Its always my pleasure helping you book your next trip and i hope you are looking forward to this one. Thankyou Jill
Reply from Hays Travel - Horwich
Thankyou for taking the time to leave a review and choosing to book with us. I hope you are looking forward to your holiday. Thankyou Emma
Nice , easy and relaxing
This was the quickest trip we have booked with Hays. We knew exactly what we wanted and that's what we came away with. We were treated courteously , professionally and with patience. It's a pleasure to book a trip with Hays.Our experience makes us look forward to the next booking.
April 1, 2026
Reply from Hays Travel - Horwich
Thankyou for taking the time to leave a review and choosing to book with us again. It was my pleasure and I hope you are both looking forward to your trip. Thankyou Emma
Horwich shop
Emma is so helpful. And very good at what she does. She went through everything clearly. To make sure the booking details were all correct.
March 28, 2026
Reply from Hays Travel - Horwich
Thankyou for taking the time to leave a review and choosing to book with us again. It was my pleasure and I hope you are both looking forward to your cruise. Thankyou Emma
Reply from Hays Travel - Horwich
Thank you for taking the time to leave a review and choosing to book with us again. It was my pleasure and I hope you are looking forward to this holiday. Thank you Mollie
Hays travel Horwich
Hays travel Horwich, are brilliant to deal with, Emma & Jill are so helpful & make booking a holiday simple would definitely recommend.
March 15, 2026
Reply from Hays Travel - Horwich
Thankyou for taking the time to leave a review and choosing to book with us again. I hope you are both looking forward to your cruise. Thankyou Emma
Great personal service
Great personal service, always happy to make everything easier.
Jill has been very helpful in organising any change of details.
Her help has been very much appreciated.
March 11, 2026
Reply from Hays Travel - Horwich
Thank you so much for your kind feedback, I am so glad we were able to get you sorted. Many thanks Jill
We Know the Staff as we have booked all…
We Know the Staff as we have booked all our holidays with them for years. They are very friendly & helpful nothing is too much trouble for them.
March 15, 2026
Reply from Hays Travel - Horwich
Thank you so much for your lovely feedback, it is always a pleasure to book your holidays. Thank you Emma
I always use Hays Travel as they are…
I always use Hays Travel as they are true professionals, experienced, fast and efficient. Good customer care and they offer a good price. I recommend them.
March 14, 2026
Reply from Hays Travel - Horwich
Thank you so much for your lovely feedback, we hope you are looking forward to your holiday.
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