Katie in the Houghton Store was very aware of our requirements for a 2 night break in Milan departing NCL. The following day she presented a fabulous City Break to coincide with SAFC playing AC Milan.... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Used Hays travel to book a northern lights experience with FredOlsen and was looked after by Libby(Elizabeth). She was very professional and double checked all our details and had an extremely helpful... See more
Company replied
We have used the Houghton branch for a couple of years now and can’t fault the service we receive from Chloe. She remembers the way we like our way of travelling and always polite, a little diamond in... See more
Company replied
Friendly and helpful staff who ensured I got the holiday I wanted at a reasonable price. I don't go on holiday very often, but I have always booked through Hays Travel in Houghton le spring and I hav... See more
Company replied
Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
8 Mautland Street, DH4 4BH, Houghton, United Kingdom
- 0191 5120090
4.9
Excellent
836 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Lovely Staff
Very quick. Very efficient. Always professional. That's the best way to describe the staff. It's always nice to speak to them.
November 8, 2025
Reply from Hays Travel - Houghton
Thank you for your lovely feedback, It is always a pleasure to see you in store. I hope you have a great time away on your holiday.
Thanks - Chloe
Chloe was excellent as always
Chloe was excellent as always, she made my booking quickly and efficiently with her usual friendly manner
November 7, 2025
Reply from Hays Travel - Houghton
Thank you for your lovely feedback, It is always a pleasure to see you in store. I hope you have a great time away on your holiday.
Thanks - Chloe
Excellent customer service
As is the norm, Chloe was as helpful and efficient as always in dealing with my enquiries; providing information and booking my holiday of choice. Always courteous and pleasant and willing to oblige, as are the whole staff team at Houghton Hays. They are all a credit to the company.
November 1, 2025
Reply from Hays Travel - Houghton
Thank you for your lovely review. It is always a pleasure to help get your next adventure booked up. I'm sure you will have an amazing time on this one!
Thanks - Chloe
Booked my cruise with Chloe who was…
Booked my cruise with Chloe who was absolutely fantastic. 5 stars is not enough for the assistance and advice I was given by her and the staff. Brilliant
October 24, 2025
Reply from Hays Travel - Houghton
Thank you for your lovely feedback! It is always a pleasure to see you in store and I hope you both have an amazing time on your cruise! Countdown is on!
Thanks - Chloe
Reply from Hays Travel - Houghton
Thank you for your lovely feedback! I hope you have a great time away on this one!
Thanks - Katie
The best staff and service
First class service , and advice from Chloe as usual , I won’t go to any other travel company except the Houghton Le Spring branch . All the staff are welcoming and knowledgeable.
October 20, 2025
Reply from Hays Travel - Houghton
Thank you for your lovely feedback, It is always a pleasure to see you in store. I hope you have a great time away on your holiday.
Thanks - Chloe
Friendly efficient staff
October 21, 2025
Reply from Hays Travel - Houghton
Thank you for your lovely feedback, It is always a pleasure to see you both in store. I hope you have a great time away on your holiday.
Thanks - Chloe
Reply from Hays Travel - Houghton
Thank you for the lovely review, we hope you have an amazing holiday. Many thanks Vicki.
Quick and easy booking
Quick and easy booking. Agent very knowledgeable and friendly. Wouldn't booking anywhere else.
October 4, 2025
Reply from Hays Travel - Houghton
Thank you for your lovely feedback. It was great to help you get your next holiday booked up, I hope you have a fab time!
Thanks - Chloe
Excellent customer service
October 14, 2025
Reply from Hays Travel - Houghton
Thank you for your lovely review! It is always so nice to see you both in store and help get your next adventure booked up. I'm sure you will both have a fantastic time on this one!
Thanks - Chloe
Reply from Hays Travel - Houghton
Thank you for your lovely review, It was a pleasure to help you get booked up and I hope you enjoy your holiday.
Thanks - Annalisa
Reply from Hays Travel - Houghton
Thank you for your lovely feedback,
It was a pleasure to help you.
Kind Regards,
Katie
Straight forward
September 24, 2025
Reply from Hays Travel - Houghton
Thank you for your lovely feedback,
It was a pleasure to help you.
Kind Regards,
Katie
Very friendly and helpful reliable just…
Very friendly and helpful reliable just a all around great service would definitely recommend
September 19, 2025
Reply from Hays Travel - Houghton
Thank you for your lovely feedback David,
It was a pleasure to help you.
Kind Regards,
Katie
Staff always pleasant and very helpful
Staff always pleasant and very helpful. We usually go with a shortlist of places we would like to go but occasionally go for a suggestion we hadn't even considered. Your staff also do our online check-ins for us.
September 14, 2025
Reply from Hays Travel - Houghton
Thank you for your lovely feedback. It was great to help get you booked up. I hope you have a great time away.
Thanks - Annalisa
Reply from Hays Travel - Houghton
Thank you for this lovely feedback.
It was a pleasure to help with your holidays.
We look forward to seeing you again soon.
Kind Regards
Annalisa
Exceptional service
We asked Vicky, the manager, to find us a holiday for next year at our preferred hotel in Tenerife at which both of our young adult sons could celebrate their birthdays. As usual she came up trumps for us.
September 17, 2025
Reply from Hays Travel - Houghton
Thank you for this lovely feedback.
Its a pleasure to help find your perfect holiday as I know how special these are for you.
I will always be here to help find holiday number 3 for next year.
Hope to see you all again soon.
Kind Regards
Vicki
Would never book anywhere else
We always book our holidays with Hays Houghton for the simple reason Vicky and her girls are the most helpful and friendly team you could wish to meet. The welcome on entering the premises is so warm and friendly. Keep up the good work girls xx
September 11, 2025
Reply from Hays Travel - Houghton
Thank you for your lovely feedback Barbara - It is always great to see you in store. I hope you have a fab time away!
Thanks - Vicki
First holiday for 5 year old
We got great advice and great help in picking the best holiday for the little ones first holiday abroad 😀
September 11, 2025
Reply from Hays Travel - Houghton
Thank you for you lovely review - It was a pleasure to help you get booked up - I hope you all have an amazing time on this one!
Thanks - Chloe
Fast and professional service
September 2, 2025
Reply from Hays Travel - Houghton
Thank you for this lovely feedback.
It was a pleasure to help with your holidays.
We look forward to seeing you again soon.
Kind Regards
Chloe
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.