Hays Travel - Houghton Reviews 

Service was great the moment we stepped through the door, Katie was very welcoming and provided us with all the information we required to make our decision on the holiday,

Jill at the Hays Houghton branch made us welcome. She took our details and sorted our holiday quickly.
Our Euros were promptly sorted too.

Went into the Houghton le Spring branch and we were greeted by the ever smiley Katie. We had in mind a holiday that we wanted to book but Katie helped us with the finer details. Nothing is ever too much for Katie who is friendly, efficient and knowledgeable. We also had a query about an existing booking which Katie is looking into for us.

Staff very efficient, knowledgeable and friendly. Nice atmosphere in the office. Special shout out for Libby who processed our booking.

Service was quick and to the point no additional selling of products not required. Everything done and dusted in 30 mins.

Really friendly and helpful staff, assisted me really well and booing was really straightforward. A pleasure to go into the branch,

The travel agent was really nice and helpful lovely staff booking was easy

Every time we book with Hays Travel the consultants are always so patient and helpful.

always excellent service from all the staff at houghton branch

We visited the Houghton branch and Chloe was brilliant. She was patient with us whilst trying to find the best hotel for us. She had so much knowledge of different places and was able to find us the perfect holiday. She was friendly and professional. She checked various different options to get us the best price. Thank you, Chloe!

Annalisa was terrific, I came in multiple times with varying queries and last minute changes. She found me a great deal and kept me upto date via emails and telephone calls throughout. I appreciate the hardwork behind the scenes to make it happen. I will definitely recommend and book again in the near future.

Friendly staff and very helpful with our booking couldn’t get better service

Excellent service went above and beyond to find the holiday we eanted

customer service absolutely bad would i recommend you NEVER EVER

As usual,very friendly,helpful staff ,very relaxed atmosphere

Kate, at the Houghton Office, was very helpful. Listened carefully to our requests and found a holiday that met our requirements. She was calm , courteous and efficient.

We always see Chloe purposely because she looks after us so well. ....and has done so for many years. She is a credit to your company.

We recently booked a cruise with Hays and the service was top notch. We needed something affordable within a limited budget and were very impressed with Libby ( an apprentice) who was incredibly knowledgeable and professional. Libby offered various options and advised us brilliantly. Super friendly, smart and cheerful. Well done Libby and Thank you.

Excellent experience atHays travel Houghton -le -Spring. Two older ladies not having booked package holiday for some time received brilliant help and support from Libby regarding our needs and “wish list” for our holiday in the sun. Libby was extremely patient friendly but professional and got us everything we wanted. Follow up phone call next day regarding new deal re free currency more than welcome and Happy know all documentation for travel will be sorted just to pick up when allowable. Thank you Libby for all your help . Sure once we’ve done this first trip we will be back to see you again for our next adventure. ⭐️⭐️⭐️⭐️⭐️