Used Hays travel to book a northern lights experience with FredOlsen and was looked after by Libby(Elizabeth). She was very professional and double checked all our details and had an extremely helpful... See more
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We have used the Houghton branch for a couple of years now and can’t fault the service we receive from Chloe. She remembers the way we like our way of travelling and always polite, a little diamond in... See more
Company replied
Friendly and helpful staff who ensured I got the holiday I wanted at a reasonable price. I don't go on holiday very often, but I have always booked through Hays Travel in Houghton le spring and I hav... See more
Company replied
Excellent and efficient service from Katie. She was very helpful even checking distance on map from potential hotels to where I wanted to be.
Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
8 Mautland Street, DH4 4BH, Houghton, United Kingdom
- 0191 5120090
4.9
Excellent
830 reviews
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Reply from Hays Travel - Houghton
Thank you for your lovely feedback ,
It was a pleasure to help you and I will look forward to seeing you again soon!
Kind Regards,
Katie
Very good company
Very good company, used Hays for years very friendly, very professional, they help you all the way through your booking while you're in the shop, they even try and knock something off your holiday if they can, very helpful,
June 2, 2026
Reply from Hays Travel - Houghton
Thankyou for this lovely review, It was a pleasure to help you get booked up! We hope you have a fabulous time.
Kind Regards, Libby :)
Reply from Hays Travel - Houghton
Thank you for your lovely review. It was a pleasure to help get your holidays booked up! I'm sure you will both have a fantastic time away on these.
Many Thanks - Chloe
Great advice,and well looked after yet…
Great advice,and well looked after yet again. Found us the best price and flight times
May 28, 2026
Reply from Hays Travel - Houghton
Thank you for the lovely review, we love seeing you in branch. Its always my pleasure to book your holidays.
Thanks again Chloe
Excellent service.Got exactly what I…
Excellent service.Got exactly what I wanted at a great price.
May 29, 2026
Reply from Hays Travel - Houghton
Thank you for the lovely review, we love seeing you in branch. Its always my pleasure to book your holidays.
Thanks again Chloe
Reply from Hays Travel - Houghton
Thank you for your lovely feedback ,
It was a pleasure to help you and I will look forward to seeing you again soon!
Kind Regards,
Katie
I was served by the manager a lovely…
I was served by the manager a lovely lady by the Vicky, she made sure that all of ours where met with our upcoming cruise. Made us at ease from the minute we sat down. Nothing to much she answered all our questions showed us the itinerary for the cruise, asked if my disabled wife would manage getting around the cabin. Explained about the coach travel and boarding process, explained about the restaurants, shops being cashless but can pay cash if I prefer.
May 16, 2026
Reply from Hays Travel - Houghton
Thank you for the lovely review, we really appreciate. many thanks again Vicki
Staff as usual were first class and a…
Staff as usual were first class and a special mention to Chloe and Libby for pricing and booking our holiday
May 14, 2026
Reply from Hays Travel - Houghton
Thank you for your lovely feedback Bert! It's always a pleasure to see you in store and help with your next booking. I'm sure you'll have a fantastic time on this one.
Thanks, Chloe & Libby
We were served by Katie at Hays at
We were served by Katie at Hays at Houghton Le-Spring, well where do I start, what a lovely polite young lady is Katie with excellent customer service, nothing was too much bother for her, Katie was very helpful and I would highly recommend her to friends and family.
May 10, 2026
Reply from Hays Travel - Houghton
Thank you for your lovely feedback Ann,
It was a pleasure to help you both and I will look forward to seeing you again soon!
Kind Regards,
Katie
The girls go out of their way to get…
The girls go out of their way to get you want you want . Absolutely fab team wouldn't go anywhere else. Booking with them couldn't get any easier.
May 10, 2026
Reply from Hays Travel - Houghton
Thank you, for the lovely review. It was a pleasure. We hope you have a lovely holiday. Thanks again Chloe.
Great service as always
Great service as always. Very lovely staff, very helpful. All went smoothly. I wouldn't go anywhere else. Excellent.
May 7, 2026
Reply from Hays Travel - Houghton
Thank you for your lovely feedback Alyson,
It was a pleasure to help you.
Kind Regards,
Vicki
Reply from Hays Travel - Houghton
Thank you for your amazing feedback,
It was a pleasure to help you get booked!
Kind Regards,
Annalisa
Found the travel agent very friendly…
Found the travel agent very friendly and helpful, she managed to get our hiliday £300 cheaper than the price I had found online.
May 7, 2026
Reply from Hays Travel - Houghton
Thank you for your amazing feedback Lisa,
It was a pleasure to help you get booked!
Kind Regards,
Annalisa
Interaction with us
April 30, 2026
Reply from Hays Travel - Houghton
Thank you, for the lovely review. It was a pleasure. We hope you have a lovely holiday. Thanks again Chloe.
We had decided in advance where we…
We had decided in advance where we wanted to go and completed our booking quickly and efficiently.
April 16, 2026
Reply from Hays Travel - Houghton
Thank you for your lovely feedback,
It was a pleasure to help you as always.
Kind Regards,
Katie
Chloe and the whole team at hays travel…
Chloe and the whole team at hays travel Houghton le spring where fantastic and a great help would recommend them highly to everyone
April 23, 2026
Reply from Hays Travel - Houghton
Thank you for your lovely feedback,
It was a pleasure to help you as always.
Kind Regards,
Katie
Chloe was as helpful as usual, making sure we got exactly as we wanted
Chloe was as helpful as usual
April 17, 2026
Reply from Hays Travel - Houghton
Thank you Ian, for the lovely review. It was a pleasure. We hope you have a lovely holiday. Thanks again Chloe.
Reply from Hays Travel - Houghton
Thank you for your lovely feedback Brian,
It was a pleasure to help you as always.
Kind Regards,
Katie
Reply from Hays Travel - Houghton
Thank you for your lovely review. It was a pleasure to help you get booked up and I hope you have a fantastic time away.
Thanks - Libby
It was excellent service as Always all …
It was excellent service as Always all the staff are so nice and good and helpful when needed
Would not book anywhere else
April 1, 2026
Reply from Hays Travel - Houghton
Thank you for your lovely feedback Margaret,
It was a pleasure to help you as always.
Kind Regards,
Katie
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