Hays Travel - Hove Reviews 

489
TrustScore 5 out of 5

4.9

73 George Street, BN3 3YA Hove, GB


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Rated 5 out of 5 stars

We use George Street Hays in Hove on a regular basis specifically because of Anne Marie and the rest of the staff as they make the booking of the holiday seamless from start to finish. Always lovely... See more

Company replied

Rated 5 out of 5 stars

Evelyn at the hove Brunch has been absolutely amazing,she had taken so much time organising our holiday to Thailand and all different stays she has been so patient.absolutely 5 starts Evelyn Thankin... See more

Company replied

Rated 5 out of 5 stars

A huge thank you to Annmarie for finding us the perfect holiday...we knew she would! She has been absolutely amazing from start to finish—so lovely, cheerful, kind, organised, efficient, helpful a... See more

Company replied

Rated 5 out of 5 stars

Sophie was the member of staff who assisted . She was welcoming,and looked up many different options for the holiday until I found the one my cousin and I finally decided on. The booking process has... See more

Company replied


Company details

  1. Travel Agency
  2. Cruise Agency
  3. Cruise Travel Agency
  4. Cultural Tours Provider
  5. Currency Exchange Service
  6. Travel Aggregator

Written by the company

Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.


Contact info

4.9

Excellent

TrustScore 5 out of 5

489 reviews

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4.9

All reviews

(489)

122,751 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

We use George Street Hays in Hove on a…

We use George Street Hays in Hove on a regular basis specifically because of Anne Marie and the rest of the staff as they make the booking of the holiday seamless from start to finish. Always lovely to see their smiling faces and pleasant chats.

July 15, 2026
Hays Travel - Hove logo

Reply from Hays Travel - Hove

Thanks for your lovely coments guys ! we all love seeing you and sorting your may trips xx

Rated 5 out of 5 stars

Evelyn at the hove Brunch has been… amazing

Evelyn at the hove Brunch has been absolutely amazing,she had taken so much time organising our holiday to Thailand and all different stays she has been so patient.absolutely 5 starts Evelyn
Thanking you Karen

July 17, 2026
Hays Travel - Hove logo

Reply from Hays Travel - Hove

Thank you so much for your lovely comments Karen. It's my pleasure and I'm glad I could help. Kind regards, Evelyn

Rated 5 out of 5 stars

Excellent customer service

Jo was excellent, very helpful and had lots of time for us. Thank you 😊

July 17, 2026
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Reply from Hays Travel - Hove

Ah thank you Julie ! So happy that we got a lovely hotel for you all x

Rated 5 out of 5 stars

The staff were all so kind and helpful

The staff were all so kind and helpful. I would like to thank Polly especially for her kind help.

July 2, 2026
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Reply from Hays Travel - Hove

Thank you for your wonderful feedback! We are so pleased to hear that Hays team was kind and helpful. Polly - Assistant Manager

Rated 5 out of 5 stars

The lady issued our flight sticker was…

The lady issued our flight sticker was helpful and experienced and I was happy with the service I had.

July 9, 2026
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Reply from Hays Travel - Hove

Thank you for your positive review. It was lovely to meet you and I am glad you enjoyed your experience.

Kind regards.
Sophie - Branch Manager

Rated 5 out of 5 stars

Sophie was the member of staff who…

Sophie was the member of staff who assisted . She was welcoming,and looked up many different options for the holiday until I found the one my cousin and I finally decided on.
The booking process has been straight forward so far.

June 27, 2026
Hays Travel - Hove logo

Reply from Hays Travel - Hove

Hello, thank you for your lovely review. I am so pleased we managed to find you something that you and your cousin were happy with!

Thank you,
Sophie - Branch Manager

Rated 5 out of 5 stars

A huge thank you to Annmarie!

A huge thank you to Annmarie for finding us the perfect holiday...we knew she would! She has been absolutely amazing from start to finish—so lovely, cheerful, kind, organised, efficient, helpful and knowledgeable. She kept us updated throughout the whole process and took the time to send us several holiday quotes that suited what we were looking for. Nothing was too much trouble. Annmarie really listened to our needs (I am rather fussy!) and she found us the perfect holiday! Her knowledge, attention to detail and friendliness made the booking process so easy and completely stress-free. Thank you so much Annmarie for all your time, hard work and patience! We're sooo looking forward to our holiday! If you're looking for someone who goes above and beyond, I couldn't recommend Annmarie highly enough!

Thank you Annmarie and Hays Travel Hove! :-)

June 28, 2026
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Reply from Hays Travel - Hove

Hi thank you so much for such a lovely review, It was my pleasure to help find your perfect Holiday, I hope you have an amazing time. Annmarie

Rated 5 out of 5 stars

I went to Hays Travel to book a flight…

I went to Hays Travel to book a flight only. I was able to do this easily and quickly. Polly, who assisted me, was knowledgeable and helpful throughout, and answered all my queries. I was very impressed and happy with the whole experience.

June 29, 2026
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Reply from Hays Travel - Hove

Thank you for your wonderful 5-star review! We are so pleased to hear that your experience booking your holiday was easy and that we were able to help. :) Polly - Hays Travel

Rated 5 out of 5 stars

I've been booking holidaysand

I've been booking holidays and flights from George Street shop for several years always Receive freandly and helpfull service. Always hassle free and would recommend hays travel to everyone.

June 20, 2026
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Reply from Hays Travel - Hove

Thank you for your lovely comments always a pleasure to book you.

Rated 5 out of 5 stars

Great!…

Very helpful and knowledgeable in branch staff who came up with some great ideas for our sunshine break to Montenegro.
30 minutes in-branch saved us hours trawling through the internet.

June 25, 2026
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Reply from Hays Travel - Hove

Hi Mark

Appreciate your lovely comments.

Thank You

Charlotte

Rated 5 out of 5 stars

Friendly and helpful member of staff at…

Friendly and helpful member of staff at Hays travel and explained everything clearly.

June 23, 2026
Hays Travel - Hove logo

Reply from Hays Travel - Hove

Hi Andrew, it was lovely meeting you both and I am glad we managed to get your flights and insurance sorted!

Thanks,
Sophie
Branch Manager

Rated 5 out of 5 stars

Great service

Such friendly knowledgeable staff. Able to answer all our questions and also cater for our mum's accessibility needs. Great service. Will definitely be booking again.

June 9, 2026
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Reply from Hays Travel - Hove

Hi Sue, Thank you so much for your kind comments. I'm glad we could help and I hope you have a lovely trip.
- Evelyn

Rated 5 out of 5 stars

Fantastic staff In Hays travel Hove

Fantastic staff In Hays travel Hove ,
I was served by Joanne, what a star ,
Thank you for everything.
I will be back !!
Xxxx

June 7, 2026
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Reply from Hays Travel - Hove

Thanks for your lovely comments Beryl , always a pleasure to see you and arrange your holidays!
joanne

Rated 5 out of 5 stars

I always use Hays travel because of the…

I always use Hays travel because of the friendly staff
Who always dealing with my holiday bookings very
Professionally and Knowledgeable with my requirements

June 3, 2026
Hays Travel - Hove logo

Reply from Hays Travel - Hove

Thanks for your great comments Pauline ! Alway such a pleasure to arrange your holidays.
Joanne

Rated 5 out of 5 stars

Great Service from George Street, Hove branch

Jo, Polly and the team were extremely helpful in booking our two cruises whilst in the shop and our friends who were booking at the same time on the phone, despite time constraints.

May 31, 2026
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Reply from Hays Travel - Hove

Hi kerry , thanks so much for your lovely comments , so pleased we were able to book the cruises
for you and your friends ! it was great to see you again .

Rated 5 out of 5 stars

Booking a holiday

Sophie was very helpful and sorted out our holiday quickly. All staff in the branch in George Street Hove were very friendly 😀 we will definitely use them in the future.
Thank you Pat & Diane Heading

May 27, 2026
Hays Travel - Hove logo

Reply from Hays Travel - Hove

Hi Pat and Diane,

Thank you for your lovely review! I am so pleased that we managed to get the holiday sorted for you, and it was a pleasure getting to know you both better.

Sophie
Branch Manager

Rated 5 out of 5 stars

Friendly knowledgeable staff.

Friendly knowledgeable staff. I was able to discuss all of my needs and concerns about planning my first cruise. I could not have had better service.

May 24, 2026
Hays Travel - Hove logo

Reply from Hays Travel - Hove

Thank you so much for those kind words, we really appreciate them and we hope you have a fabulous holiday! Many thanks, Polly - Assistant Manager

Rated 5 out of 5 stars

As always a top notch service

As always a top notch service. I highly recommend Hays in Hove

May 14, 2026
Hays Travel - Hove logo

Reply from Hays Travel - Hove

Thank you very much for your kind comments, Leslie. I'm pleased we could help - Evelyn

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