Hays Travel - Hove Reviews 

514
TrustScore 5 out of 5

4.9

73 George Street, BN3 3YA Hove, GB


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Rated 5 out of 5 stars

Our agent Annemarie, was a very warm and knowledgeable lady. When we needed extra help finding a holiday that was suitable for my friends needs, she took her time researching places, and making phone... See more

Company replied

Rated 5 out of 5 stars

Always really lovely friendly and helpful staff, particularly Anne-Marie. Helped us choose 2 holidays and were knowledgeable about the different areas and islands we wanted to go to.

Company replied

Rated 5 out of 5 stars

Outstanding service from Sophie! Booking our holiday was an absolute breeze thanks to Sophie. I popped into the branch, told her what we were looking for, and went on my way. By the time I got home,... See more

Company replied

Rated 5 out of 5 stars

Massive thanks to Hays Travel in Hove. Joanne and Polly are absolutely fantastic and they helped us through every step of our holiday booking. Joanne secured us an amazing deal that would have been o... See more

Company replied


Company details

  1. Travel Agency
  2. Cruise Agency
  3. Cruise Travel Agency
  4. Cultural Tours Provider
  5. Currency Exchange Service
  6. Travel Aggregator

Written by the company

Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.


Contact info

4.9

Excellent

TrustScore 5 out of 5

514 reviews

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4.9

All reviews

(514)

116,474 reviews in the last 12 months

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Rated 5 out of 5 stars

Booking a holiday

Sophie was very helpful and sorted out our holiday quickly. All staff in the branch in George Street Hove were very friendly 😀 we will definitely use them in the future.
Thank you Pat & Diane Heading

May 27, 2026
Hays Travel - Hove logo

Reply from Hays Travel - Hove

Hi Pat and Diane,

Thank you for your lovely review! I am so pleased that we managed to get the holiday sorted for you, and it was a pleasure getting to know you both better.

Sophie
Branch Manager

Rated 5 out of 5 stars

Friendly knowledgeable staff.

Friendly knowledgeable staff. I was able to discuss all of my needs and concerns about planning my first cruise. I could not have had better service.

May 24, 2026
Hays Travel - Hove logo

Reply from Hays Travel - Hove

Thank you so much for those kind words, we really appreciate them and we hope you have a fabulous holiday! Many thanks, Polly - Assistant Manager

Rated 5 out of 5 stars

As always a top notch service

As always a top notch service. I highly recommend Hays in Hove

May 14, 2026
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Reply from Hays Travel - Hove

Thank you very much for your kind comments, Leslie. I'm pleased we could help - Evelyn

Rated 5 out of 5 stars

Wonderful Hays Travel in Hove

Massive thanks to Hays Travel in Hove. Joanne and Polly are absolutely fantastic and they helped us through every step of our holiday booking. Joanne secured us an amazing deal that would have been out of our budget if we had booked it online. Every possible detail was double checked and explained to us in a lovely friendly manner. Since booking we have been recommending Hays in Hove to all our friends and we will definitely be using them again for our next adventure.
Can’t recommend enough, absolutely brilliant!

May 3, 2026
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Reply from Hays Travel - Hove

HI Nick , Wow thank you so much for your wonderful comments , it was so great to meet you
both , wishing you the most fantastic holiday !!!! ...Joanne

Rated 5 out of 5 stars

Annmarie's very efficient and very…

Annmarie's very efficient and very friendly service at Hays 06in Hove

May 6, 2026
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Reply from Hays Travel - Hove

Thank you Margit it's always my pleasure to help you with your bookings, Kind regards Annmarie.

Rated 5 out of 5 stars

Always go to Hays

I always go to Hays, George Street, Hove to make my holiday bookings. They are so friendly, helpful, informative, everything is overseen by them - you just go and enjoy your holiday.

April 30, 2026
Hays Travel - Hove logo

Reply from Hays Travel - Hove

Thanks for your lovely comments Jenny, always such a pleasure to arrange your holidays !
Joanne

Rated 5 out of 5 stars

Excellent service from Annmarie

Excellent service from Annmarie. I had asked her for availability for a certain cruise, and cabins, which she provided in a couple of hours.
Over the weekend, we decided what cabin we wanted, and sent Annmarie an email so she had the information on start of business the Tuesday after the Bank holiday. I went into the shop just after opening, and Annmarie had everything up on the computer. Our cabin was available, so I booked it, and everything was completed within 20 minutes, and done with big smiles 😊.
I have used Hayes Travel since they took over Thomas Cook, along with their staff, and Annmarie was one of them. We are greeted as friends, and it's always nice to do business with them.
Keep up the excellent customer service!
George and Colin

May 6, 2026
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Reply from Hays Travel - Hove

Thank you so much George & Colin for your lovely comments, always an absolute pleasure to help book your Cruises, and so nice to have such wonderful long standing customers.

Rated 5 out of 5 stars

Very helpful and polite

Very helpful and polite

April 26, 2026
Hays Travel - Hove logo

Reply from Hays Travel - Hove

Thank you so much for your kind words, we will ensure these are passed onto Charlotte.

Kind regards,
Sophie - Branch Manager
01273 929065

Rated 5 out of 5 stars

Thoughtful and considerate

Very helpful. researched hotels for good price, location and facilities for slightly disabled person.
Very caring and informative.
I would certainly use Hayes Travel again !

February 7, 2026
Hays Travel - Hove logo

Reply from Hays Travel - Hove

Thank you so much for your review, I am so pleased that you found Jo's service to be caring and informative. I will ensure the feedback is passed onto her.

Sophie - Branch Manager
01273 929065

Rated 5 out of 5 stars

Made very welcome nothing seemed too…

Made very welcome nothing seemed too much trouble and booked a lovely holiday

April 14, 2026
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Reply from Hays Travel - Hove

Thank you for your lovely review. Looking forward to hearing all about it.

Sophie - Branch Manager

Rated 5 out of 5 stars

Booking to go to Cyprus

Booking to go to Cyprus

The Hays representative, Joanne, quickly understood exactly what sort of holiday we wanted and where we wanted to go. She was able to provide all of the options available to us and ensure we got the best deal possible. Joanne and her colleague also gave us some useful advice on the resorts we were looking at so that we could make a better decision on where we wanted to go.

The booking process was completed quickly and we were able to amend our flight details to better suit our needs.

We have used Hays several times previously to book our holidays as we find the team there helpful, knowledgeable and friendly. Booking our holiday with them now adds to our overall holiday experience.
We wouldn't hesitate to recommend them

April 18, 2026
Hays Travel - Hove logo

Reply from Hays Travel - Hove

Hi,

Thank you for such a lovely review of Joanne - I will ensure this is passed onto her.

Thank you for booking with us and recommending us.

Sophie
Branch Manager

Rated 5 out of 5 stars

Great service

I struggled with the internet booking, visited the shop in Hove they were fantastic would definitely recommend

April 18, 2026
Hays Travel - Hove logo

Reply from Hays Travel - Hove

Hi Matt, so glad I could get you and your family sorted. Have the best time when it comes.

Sophie - Branch Manager

Rated 5 out of 5 stars

They were very helpful in a cruise i am…

They were very helpful in a cruise i am taking

April 9, 2026
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Reply from Hays Travel - Hove

We really appreciate your review and pleased we are able to provide helpful information about your cruise - Polly - Assistant Manager

Rated 5 out of 5 stars

Polly

Polly was so very helpful, friendly and knowledgeable. I couldn’t have been happier.

April 15, 2026
Hays Travel - Hove logo

Reply from Hays Travel - Hove

Thank you for this lovely review! We are more than happy to help and we wish you an amazing holiday! Polly - Assistant Manager

Rated 5 out of 5 stars

I have used Hayes Travel for many…

I have used Hayes Travel for many years. This is because the staff go the extra mile to give excellent service, and friendly help and advice.

April 14, 2026
Hays Travel - Hove logo

Reply from Hays Travel - Hove

Thanks Stella , so lovely to see you again and always such a pleasre to arrange your trips !
Joanne

Rated 5 out of 5 stars

Annmarie always gives us a fantastic…

Annmarie always gives us a fantastic service and always goes above and beyond to make sure we are happy - been using her services for years - excellent service

April 5, 2026
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Reply from Hays Travel - Hove

Thank you so much for your lovely comments as always Annmarie

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