Brilliant as usual from Nicola at the Hucknall branch Nottingham all booked in within a short time our winter holiday in December for the New Year Celebrations which we had to cancel last year due to... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Hassle free booking over the telephone. Thanks to Jody for sorting our holiday to Zante for 2027 and also thanks to Mason for setting up the direct debit. First class service! Documents emailed to me... See more
Company replied
Always book my holidays with hays travel hucknall. All the staff are amazing they go above and beyond to find you the perfect holiday. Jodie and Gemma were both amazing with my booking. Cant praise th... See more
Company replied
I have been using Hays travel Hucknall few a good few years.They are very experienced at what they do and nothing is to much trouble,always welcoming when you walk in.Would recommend to anyone.Plus i... See more
Company replied
Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
70 High Street, NG15 7AX, Hucknall, United Kingdom
- 01158605339
5.0
Excellent
864 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
This is now our “go to” travel agent
This is now our “go to” travel agent. We’ve dealt with young Connie there each time and she’s fantastic, and she has the support of a very experienced team around her too.
I much prefer being able to sit at a desk, face to face with a travel agent rather than booking online.
July 5, 2026
Reply from Hays Travel - Hucknall
Thank you for your feedback and lovely comments x
Reply from Hays Travel - Hucknall
Thank you for your feedback and lovely comments x
Reply from Hays Travel - Hucknall
Thank you for your feedback and lovely comments x
Reply from Hays Travel - Hucknall
Thank you for your feedback and lovely comments x
Reply from Hays Travel - Hucknall
Thank you for your feedback and lovely comments x
Reply from Hays Travel - Hucknall
Thank you for your feedback and lovely comments x
Reply from Hays Travel - Hucknall
Thank you for your feedback and lovely comments x
We had an amazing holiday in Japan
We had an amazing holiday in Japan, thanks to our travel agent, Mason. It was the best holiday ever!
When we initially wanted to book our holiday, we didn't know where we wanted to go in Japan or what we wanted to see.
Mason took the time to go through everything with us. He gave us lots of information on the various cities and places of interest, the hotels, and the excursions/guide tours that were available. We had many conversations.
Mason was always enthusiastic, informative, and very well organised.
We had a real personalised trip - Five different cities, and six guided tours.
The booking process was totally stress-free.
We will definitely book our next holiday with Hays Travel - Hucknall.
June 12, 2026
Unprompted review
Reply from Hays Travel - Hucknall
Thank you for your feedback and lovely comments x
Simply the best
The friendly, knowledgeable, and efficient staff make booking a holiday a pleasurable experience
June 28, 2026
Reply from Hays Travel - Hucknall
Thank you for your feedback and lovely comments x
Very friendly staff,Nic was brilliant…
Very friendly staff,Nic was brilliant sorted everything and explained all flights and where hotel was located
My go to travel agent
June 28, 2026
Reply from Hays Travel - Hucknall
Thank you for your feedback and lovely comments x
Always come to you for our holiday has…
Always come to you for our holiday has we always recieve friendly and first class service
June 19, 2026
Reply from Hays Travel - Hucknall
Thank you for your feedback and lovely comments x
Reply from Hays Travel - Hucknall
Thank you for your feedback and lovely comments x
Always very helpful and very good at…
Always very helpful and very good at finding us what we want.
June 20, 2026
Reply from Hays Travel - Hucknall
Thank you for your feedback and lovely comments x
Good experience
Always have good customer service at this branch in Hucknall.
Gemma is always informative and helpful.
Very easy to book.
I would recommend using this travel agent.
April 2, 2026
Reply from Hays Travel - Hucknall
Thank you for your feedback and lovely comments x
Mason is so helpful and really helps to…
Mason is so helpful and really helps to find what we were looking for
June 10, 2026
Reply from Hays Travel - Hucknall
Thank you for your feedback and lovely comments x
Nicola gave excellent customer service…
Nicola gave excellent customer service and care, helped throughout with all our needs. Nothing was too much trouble.
June 16, 2026
Reply from Hays Travel - Hucknall
Thank you for your feedback and lovely comments x
Very pleased with the service 1st time…
Very pleased with the service 1st time visiting and very pleased with the help we recieved
June 16, 2026
Reply from Hays Travel - Hucknall
Thank you for your feedback and lovely comments x
A big thank you to Adele for getting us…
A big thank you to Adele for getting us a great deal, always pleasure to visit the Hucknall branch.
June 13, 2026
Reply from Hays Travel - Hucknall
Thank you for your feedback and lovely comments x
Excellent customer service
Excellent customer service. Nicola was extremely knowledgeable about the holiday we were looking at and the different options available. Overall god price and looking forward to our new adventure
June 12, 2026
Reply from Hays Travel - Hucknall
Thank you for your feedback and lovely comments x
Reply from Hays Travel - Hucknall
Thank you for your feedback and lovely comments x
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.